Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(6,359 Reviews)
Rating breakdown 6,359 reviews
5 Stars
5,440
4 Stars
767
3 Stars
98
2 Stars
25
1 Star
29
79%of customers recommend this product.
(
108 out of
136)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Excellent for multitasking in big screen.
on March 18, 2025
Posted by: CuddlyDolphin
[This review was collected as part of a promotion.] Upgrading to the Galaxy S25 Ultra was a breeze, thanks to the Smart Switch feature. Transferring my apps, data, and settings was quick and effortless, making the transition completely hassle-free.
I love the phone's seamless actions across apps. Multitasking on this phone is much more enjoyable—I can use pop-up view or split screen to run multiple apps at once, like watching videos, replying to messages, and browsing social media. The extra screen space makes everything easy to manage and very efficient.
Using this phone with the Galaxy Buds 3 Pro is even more fun. It's smart and intelligent, seamlessly switching to the device that needs to be listened to and switching back without any effort. The 360° Audio makes me feel like I’m inside the movie, interacting with the characters. The Live Translation feature is life-changing—I can communicate with anyone, anywhere, without barriers.
The Audio Eraser feature is another highlight. Recording videos in noisy environments, whether at events or in crowded places, is hassle-free. It removes background noise, leaving my videos with clear and crisp audio.
Overall, the Galaxy S25 Ultra has completely elevated my smartphone experience. Highly recommended!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Accessibility
on March 18, 2025
Posted by: Eded
Expertise:Intermediate
The software automatically resets the accessibility features of apps that I use. I reset them and the software overwrites again.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, March 19, 2025
Hi there Eded, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it is to have a brand new device that is not meeting your expectations. We would love to help you resolve this matter, and have provided a link to a troubleshooting guide to help you with the apps you mention at your convenience. We have also shared a link to the Samsung Support Team if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung phone yet!
on March 18, 2025
Posted by: Built4Speed
[This review was collected as part of a promotion.] I use my phone for both work and personal. I have had almost every Samsung Galaxy phone and this is by far the phone the best ever! From the seamless app integration and AI features, to the amazing camera, the Galaxy Now tab and the audio eraser, everything is easy to use and very power packed!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung Galaxy S25 Ultra is an exceptional pho
on March 18, 2025
Posted by: HBCSAMSUNGLOVER
[This review was collected as part of a promotion.] I'm particularly impressed with the "Seamless Actions Across Apps" feature, which allows me to switch between tasks effortlessly. The "Now Brief" feature is also very useful, as it provides me with quick summaries of important information. The camera quality is incredible, and the "Audio Eraser" feature is a great bonus for recording videos. The screen is vibrant and sharp, and the phone is very fast and responsive. The battery life is excellent, and I can go a full day on a single charge. Overall, I am very satisfied with my Galaxy S25 Ultra and would recommend it to anyone looking for a high-end phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra... Great phone
on March 19, 2025
Posted by: MzTia2u
[This review was collected as part of a promotion.] I have been in the Samsung family for years and each year gets better. The S25 ultra is no different than the rest. Samsung has delivered once again and I like the new features, new design and the innovation.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Honestly disappointed in a big way
on March 19, 2025
Posted by: CiciMakesMuffins
This is my third Galaxy S(#) Ultra . I was SO excited to get this phone after going from the S23 Ultra to the A14 as a backup for a while. I bought the phone specifically for the camera features and ESPECIALLY because I love the remote shutter feature. ... Wanna guess what the s25 does not have, which i was NOT informed of upon purchase? Honestly, what the actual heck, Samsung? You charge ungodly pricea for these phones, and jack the cost up insane amounts with every model, and you DOWNGRADED us? TBH Samsung shou listen to us and not only put out the pens you know you should have in the first place, but you should be giving the. To customers who purchased early and got bamboozled into these useless garbage s pens. Further, it's such a shady thing to have done I will very likely switch phone brands next time because why would I be loyal to a company that clearly makes up BS stats and removes functionality to save a dime.
Response from Samsung USBy R&R Team, March 19, 2025
Hello CiciMakesMuffins, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important specific functionality is to you when using your phone every day. We have provided links to two resources, one to help you with the redesigned features of the S Pen, and another to the complete manual that highlight voice commands and hand gestures you can use to remotely control your camera. We have lastly shared a link to the Samsung Support Team to help answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra: First Impression
on March 19, 2025
Posted by: BestphonesSamsung
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra delivers exceptional quality and performance. It's a premium device built to last, with a stunning display, a versatile camera system, and top-tier performance. Whether you're a power user, a photography enthusiast, or someone who simply wants the best smartphone experience, the S25 Ultra is a strong contender. Its quality and performance make it a true flagship device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This model Ultra Phone, disappointed me.
on March 19, 2025
Posted by: Jfsanchezlopez
[This review was collected as part of a promotion.] I want to start by saying that for me, the best phone I have ever had is the Galaxy 24 Ultra. I switched to 25 Ultra because every year I change but I really have not noticed a significant improvement, only the only good thing is the Ai. But in my opinion, the camera is not as good as the one on Ultra 24. I do not like the camera on Ultra 25 in the shades of colors and the videos seem to be of poor quality. Another thing I was disappointed about is that the S Pen is useless. One always used the camera shot with the pen and now all functions have been taken away from him. I think phones are now more expensive, but they have taken away good things that previous phones already had. In conclusion, I would not have switched to the Galaxy 25 Ultra and I could have stayed with my Galaxy 24 Ultra.
Value
4
Written by a customer while visiting Samsung US