Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(6,438 Reviews)
Rating breakdown 6,438 reviews
5 Stars
5,507
4 Stars
776
3 Stars
99
2 Stars
25
1 Star
31
79%of customers recommend this product.
(
111 out of
140)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
Great value
on March 17, 2025
Posted by: Terilroou
Nice outcome from this product I got it couple of weeks ago and I'm enjoying my experience with it
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on March 17, 2025
Posted by: Coolsmartphone4me
[This review was collected as part of a promotion.] Seamless action for gaming productivity and managing media taken from an advanced camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Experiencia Nueva Y Única...!
on March 17, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Un dispositivo muy bonito, se siente muy bien al tacto... Una tecnología excepcional... Recomendado 100%
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone but it had photo/video problems...
on March 17, 2025
Posted by: Samfan909
[This review was collected as part of a promotion.] It's a great upgrade from the S23 Ultra, which I was huge fan, but this phone has a problem when taking photos/video using the stock camera app.
Sometimes when taking a photo or video, and I'm switching between different lens, using the slider, going from wide angle to the different lens, the camera struggles to maintain the current selected camera lens zoom and bounces back and forth to the wide angle lens and to the other lenses very rapidly.
I can capture this problem on video, when using the slider, the video will bounce back and forth from wide angle to non wide angle lens very fast it is makes the video zoom in and zoom out very rapidly.
The only was to get rid of this problem is to get out of the camera app or to use the zoom slider to bring it back to wide angle lens to stop the camera from rapidly switching back and forth to different camera lenses.
I didn't know if this is software bug or a hardware related issue.
Value
3
Response from Samsung USBy R&R Team, March 18, 2025
Hello there Samfan909, we appreciate you sharing your experience of your new Samsung Galaxy S25 Ultra with us. We know how important it is to you to capture your memories and have the best possible photos and videos. We have provided a link to an article to help you troubleshoot the camera app specifically. We have also provided a link to the Samsung Support Team to help offer additional assistance if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
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Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy phone yet!!
on March 17, 2025
Posted by: Janella
[This review was collected as part of a promotion.] I have had Galaxy phones for about a decade now and the Galaxy S25 Ultra is by far the best yet. I love the new screen, the new features, including seamless actions across apps, the amazing camera, and most of all, the phenomenal battery life. I charge my phone over night and still have around 60-70% battery life left by the end of the day. You can't beat that. Great job on this one, Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on March 17, 2025
Posted by: Soulatol96
[This review was collected as part of a promotion.] This phone has a lot of everything, you will always find something new with this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Power of full AI in the palm of your hand!
on March 17, 2025
Posted by: KGB808
[This review was collected as part of a promotion.] Simply the best phone ever with AI and reliability!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice upgrade
on March 17, 2025
Posted by: Jshopping5
[This review was collected as part of a promotion.] I love Samsung.. I do wish that they would upgrade the cameras and not be so focused on AI. The 25 ultra is very smooth and feels nice in the hand. I wish there were more colors of the 25 ultra
Value
4
Written by a customer while visiting Samsung US