Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,588 Reviews)
Rating breakdown 15,588 reviews
5 Stars
13,455
4 Stars
1,683
3 Stars
279
2 Stars
86
1 Star
85
82%of customers recommend this product.
(
480 out of
582)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great phone
on March 10, 2025
Posted by: Lovethis
[This review was collected as part of a promotion.] This phone has so many things to it, I don't even know half. The camera is the best I've ever had on a phone. I play games on my phone and it's perfect. This Samsung has seamless actions across all apps .The big screen is awesome, my pics look so much bigger. I am completely satisfied with this phone so far. I'm sure the rest will not disappoint!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great Phone, but AI Crashes & S Pen Downgrade
on March 10, 2025
Posted by: Victorchaos1776
[This review was collected as part of a promotion.] I've been using the Galaxy S25 Ultra since release, and while it's a powerful device, a few issues have really dampened my experience. The biggest frustration has been AI Core constantly crashing, forcing me to disable it. For a phone that heavily pushes AI features, this is unacceptable. On top of that, losing Bluetooth functionality in the S Pen feels like a huge downgrade. If Samsung had to cut something, I would have much preferred losing reverse wireless charging instead.
That said, battery life has been excellent, lasting all day with ease, and the camera delivers solid results. However, I still wish Samsung had actually improved the physical zoom instead of relying so much on digital processing. Overall, it’s a good phone, but these issues make it feel like Samsung took a step forward in some areas and a step back in others.
Value
3
Response from Samsung USBy R&R Team, March 11, 2025
Hi there Victorchaos1776, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when your device is not aligning to your expectations. We would love toh elp you resolve your frustratins and enjoy using your device fully every day. We have provided a link to an article to help you discover and use the redesigned S Pen features with your device, and use the different camera settings and features of your device. We have also shared a link to the Samsung Support Team to help you with the Galaxy AI features that are not functioning as intended. We have lastly provided a link to the full device manual to help you best align the settings to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very smooth operating system phenomenal
on March 10, 2025
Posted by: HARLEYBIKER11766
[This review was collected as part of a promotion.] Apps are smooth phenomenal refresh rate very Sleek design screen design perfect camera is awesome AI is awesome lot more tweaks that you can do
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on March 10, 2025
Posted by: Leopoji
[This review was collected as part of a promotion.] This is simply one of the best phones Samsung has done in years. Yes their products are top notch
The S25 ultra it's an amazing phone . Super fast just give it a try get an upgrade they have the best trades. Trust me you won't be disappointed.
The S25 ultra it's an amazing phone . Super fast just give it a try get an upgrade they have the best trades. Trust me you won't be disappointed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone itself looks very clean and I'm happy.
on March 10, 2025
Posted by: RobsReview
[This review was collected as part of a promotion.] I use the device for work and play and it is optimized for both. If im doing work it's response time is amazing and when gaming there is no lag or visual issues at all. Holds alot of storage and is a overall great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall Opinion
on March 10, 2025
Posted by: Enthusiast1
[This review was collected as part of a promotion.] I absolutely love the way it feels in the hand.
It performs spectacularly, even over a 15hr time span! Going from videos, to work through Microsoft Teams and Excel; all while music is playing in the background.
The camera quality is stunning, and paired with these new AI features is even better.
Great device overall!
It performs spectacularly, even over a 15hr time span! Going from videos, to work through Microsoft Teams and Excel; all while music is playing in the background.
The camera quality is stunning, and paired with these new AI features is even better.
Great device overall!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Device
on March 10, 2025
Posted by: Nick23
[This review was collected as part of a promotion.] I love the seemless actions across apps. The information Now Brief is very useful. Audio Eraser is great being able to remove audio from videos. The display is stunning, audio is crisp, charging is great. Seemless updates rock! Solid device with great battery life. Feels great in hand and performance is superb.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible All Around
on March 10, 2025
Posted by: N3RDY1
[This review was collected as part of a promotion.] Samsung took what was already excellent and polished it further to make it so much more fun and incredible to use their new ultra line smartphones. The AI is fun to play with and all of your practical day to day features are there with no issues. No lag no hiccups. Gone are the days of stalling and restarting your phone. I love my Galaxy.
Value
5
Written by a customer while visiting Samsung US