Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(10,407 Reviews)
Rating breakdown 10,407 reviews
5 Stars
8,917
4 Stars
1,177
3 Stars
186
2 Stars
67
1 Star
60
80%of customers recommend this product.
(
337 out of
423)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
2
Could be a Great Phone If It Would Stop Crashing
on June 6, 2025
Posted by: Zach
Expertise:Intermediate
Verified Purchase:Yes
I'm sure the phone itself is excellent, however, it keeps randomly turning itself off or restarting and everything I have tried seems to be failing in terms of finding a solution. Therefore, currently my experience with this phone could only be 2 stars as it can not be relied upon.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, June 6, 2025
Hey Zach, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We would love nothing more than to help you troubleshoot the crashing you mention experiencing with your device, and we have provided al ink to an article to assist you at your convenience. We have also shared a link to the Samsung Support Team and warranty information if this experience continues. Thank you for being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Chrysta
from CA
Expertise:Intermediate
Verified Purchase:Yes
I have been using this phone for over a month. So far I like it compared to my Samsung Flip 6.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: SG26
from Miami Beach, FL
Expertise:Intermediate
Verified Purchase:Yes
Great phone, battery is improved, love the incorporated pencil.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ron W
from St Clair, Missouri
Expertise:Expert
Verified Purchase:Yes
I am extremely pleased with the Samsung s25 ultra 1tb unlocked phone. Connecting it to a network and porting the existing number was easy. The phones performance has been outstanding regardling speed and usability. I'm very impressed with the camera and it's flexibility as it takes excellent pictures. The audio sound volume is very good and easy to hear without issue. All my Bluetooth devices connected immediately and stay connected. The S25 Ultra will handle all the apps and tasks I need to do and more.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Marva
from Mesa, AZ
Verified Purchase:Yes
I haven't bought a new phone since 2017 when I purchased the Note 8 -- and I loved the Note 8, so I really, really didn't want to buy a new phone -- but so far I'm really liking this one. It's a hefty beast; quite a bit heavier in my hand than expected, but I keep looking at how many apps I can use and how much room is left (so much room is left), and how much power it still has even after fooling around on it all day long, and the fact it doesn’t have that stupid weird button on the side that summons a demon app for no reason... anyway I think I might be happy with this one as well.
Written by a customer while visiting Samsung US
Customer Rating
5
Love the 📷 on this phone it makes it seem so real
on June 6, 2025
Posted by: Shaynerob
[This review was collected as part of a promotion.] I use my phone to play games and to keep in touch with everyone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AI Features
on June 7, 2025
Posted by: LoveAI
[This review was collected as part of a promotion.] The new updates for the Galaxy AI are outstanding. I enjoy using the features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The s25 ultra experience
on June 7, 2025
Posted by: Hypernutztv
[This review was collected as part of a promotion.] I've always have been a samsung fan my first samsung phone was a note 20 5g i love that phone I had it for about six years i still got it and it still works. This is the original phone that I've had until i got my s 25 ultra the transition between the 2 phones was seamless, hardly any learning curve. The difference between the two has been significant the ai is much more improved over the years the camera video or photo, is phenomenal they are many quality of life improvements such as at the app, and it allows you to cut corners. Unlike before my favorite feature is the voice to text and i'm referring to its improvement i chose the s25 ultra for all the features I mentioned above and more but mainly because it still had a pen and a tie titanium frame the ai drawing is actually kind of cool.If you're bored and you like making memes out of all the phones i recommend this one
Value
5
Written by a customer while visiting Samsung US