Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
Slowing down.
on March 26, 2026
Posted by: Mobilevuk
[This review was collected as part of a promotion.] I have used Galaxy AI for the first time recently. I've never used any AI until very recently. The Galaxy Gemini AI is accessed with a long push on the side button. That makes it easy to use. I am disappointed after the last 2 "updates" though. The phone is slowing down and the battery life has dropped like a rock.The phone is just a year old.
Value
3
Response from Samsung USBy R&R Team, March 31, 2026
Hello Mobilevuk, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not operating as intended or expected. We have provided links to articles to help you with the speed and battery life of your device. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your device, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has everything!
on March 26, 2026
Posted by: Buhate2luv
[This review was collected as part of a promotion.] I use my phone literally to run my life. As a busy salon owner my days are filled with appointments and chaos. This phone helps me stay organized and on task. Daily reminders are a must and using Ai to help me remember everything that I would have forgotten in a day has allowed me a little less stress. I actually feel like she is my best friend who knows exactly where I need to be, what I need to be doing, and keeps me calm during the process. The photo editor is amazing and has taken my social media presence to the next level! It's exactly what a busy working mom needs!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
the equipment is the ultimate in both performance
on March 26, 2026
Posted by: Kokito58
[This review was collected as part of a promotion.] all the software functions that they have all work very well. the integration of the AI is incredible. due to its natural way of responding and its way of also learning from it. in particular the use in my daily life and helps me with productivity in my work. being the perfect complement in my daily life
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
What's most amazing about this product? Is it spee
on March 26, 2026
Posted by: Sm0k3yG
[This review was collected as part of a promotion.] Yeah, the Galaxy AI is very helpful. It can view the screen while you ask it questions. Simple stuff like that, you can even have it. Use your own voice. Everything's really customizable and great. And all and know really like it's very intellectual.It's nice to have someone to ask a question to.You and get like a legit answer instead of searching for hours on the internet.Ohh and it would be great if the AI would see you struggling with something. And just pop-up and help you that would be cool. Thank you so much..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This is a great phone, only issue is battery life
on March 26, 2026
Posted by: MyBoots
[This review was collected as part of a promotion.] I use my S35 Ultra for emails, tracking projects. To do list on inkpad. FB, games, texting.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone
on March 26, 2026
Posted by: mraymond1920
[This review was collected as part of a promotion.] I love the s25 ultra! It's camera quality is amazing, Galaxy AI , multitasking & the s-pen are also amazing! Overall performance of the phone is super fast. Great quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the speed and the display
on March 26, 2026
Posted by: mbhubbard89
[This review was collected as part of a promotion.] I use my phone for a lot of video viewing and reading, which is great on the screen. The phone is snappy and doesn't show down even when playing games.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Powerful Performace and Smart Features
on March 26, 2026
Posted by: Antini
[This review was collected as part of a promotion.] I use my Samsung Galaxy S25 Ultra every day for school, entertainment, and staying connected. It handles everything smoothly, whether I am taking notes, streaming videos, gaming, or multitasking between apps. The display is clear and immersive, which makes watching movies and sports even better. I also use it for schoolwork, like researching topics, organizing assignments, and communicating with classmates.
One feature I really appreciate is Galaxy AI, which helps make everyday tasks faster and more efficient. It is especially useful for summarizing information, improving productivity, and saving time when I am busy. The battery life easily lasts throughout the day, and the overall performance stays fast and reliable.
The S25 Ultra has become an essential part of my daily routine because it combines powerful features with ease of use. It is great for both work and entertainment, and it keeps up with everything I need to do.
One feature I really appreciate is Galaxy AI, which helps make everyday tasks faster and more efficient. It is especially useful for summarizing information, improving productivity, and saving time when I am busy. The battery life easily lasts throughout the day, and the overall performance stays fast and reliable.
The S25 Ultra has become an essential part of my daily routine because it combines powerful features with ease of use. It is great for both work and entertainment, and it keeps up with everything I need to do.
Value
4
Written by a customer while visiting Samsung US