Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(7,177 Reviews)
Rating breakdown 7,177 reviews
5 Stars
6,132
4 Stars
848
3 Stars
114
2 Stars
40
1 Star
43
76%of customers recommend this product.
(
149 out of
195)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
Great phone
on April 6, 2025
Posted by: Brat202002
[This review was collected as part of a promotion.] Now Brief needs to go away. I don't like it and cannot make it go away.
Value
3
Response from Samsung USBy R&R Team, April 7, 2025
Howdy Brat202002,
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy S25 Ultra. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. You can easily disable Now Brief by navigating to your Settings on your device. Then go to Always On Display. Now, you can choose what features you would like enabled/disabled like the Show Now bar. If you have any questions or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
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X Messages
https://smsng.us/X-Messages
Samsung Community
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S25 Ultra
https://www.samsung.com/us/smartphones/galaxy-s25-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy S25 Ultra. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. You can easily disable Now Brief by navigating to your Settings on your device. Then go to Always On Display. Now, you can choose what features you would like enabled/disabled like the Show Now bar. If you have any questions or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
S25 Ultra
https://www.samsung.com/us/smartphones/galaxy-s25-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
4
Solid Phone for S22 Users and Older
on April 24, 2025
Posted by: brandnewbie
from USA
Expertise:Intermediate
This phone is generally better than the S22U I upgraded from, in basically every way, except the S Pen which is only an issue for photography; I used that function for taking 10x+ zoom photos, which I don't do often but is useful for taking photos of birds and animals which I like to do. With that one complaint out of the way, this is a very fast phone, and it is very customizable, while not overloading you with options, and giving useful tools to navigate the settings (highlighting the relevant setting to effect an apps function is SO helpful). The new notifications menu is great, and the "Now Bar" is actually more useful than a dynamic island because it's at the bottom of the screen. The screen is also noticeably better, but the main way that's appreciable is I don't have to hide my phone from direct sunlight in order to use the screen which is fantastic but a lack of friction isn't as obvious as a new menu screen. I also notice the battery life is better, probably 20% improvement on the S22U new, and closer to 50% more battery now, comparing the old S22U to the new S25U.
I will say I use Google services almost exclusively, Chrome for browsing, Drive and its suite for productivity, YT and YT music for entertainment and the new Samsung UI fits it quite well at least in terms of home screen aesthetics.
1 feature I wish Samsung added is customization to widget stacks swiping (mine swipe horizontally and I want to stack them to vertically). And it'd be nice to lock app permissions/removal within the native settings/app preferences & perms rather than having to set up Knox (if that can even lock certain perms without biometrics, IDK haven't set it up).
One more thing, the Tab Ultra line needs the keyboard to have a slight tilt to it, so you can fit a battery and BT in it, to give the keyboard the ability to extend the tabs battery life, and also allowing you to use the keyboard undocked, which turns it into a mobile desktop type unit, if I got bt speakers with stereo capabilities, it's theater-esque, or even just with good headphones for single person use.
I will say I use Google services almost exclusively, Chrome for browsing, Drive and its suite for productivity, YT and YT music for entertainment and the new Samsung UI fits it quite well at least in terms of home screen aesthetics.
1 feature I wish Samsung added is customization to widget stacks swiping (mine swipe horizontally and I want to stack them to vertically). And it'd be nice to lock app permissions/removal within the native settings/app preferences & perms rather than having to set up Knox (if that can even lock certain perms without biometrics, IDK haven't set it up).
One more thing, the Tab Ultra line needs the keyboard to have a slight tilt to it, so you can fit a battery and BT in it, to give the keyboard the ability to extend the tabs battery life, and also allowing you to use the keyboard undocked, which turns it into a mobile desktop type unit, if I got bt speakers with stereo capabilities, it's theater-esque, or even just with good headphones for single person use.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, April 29, 2025
Hi there Brandnewbie, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you have found so many features you love using every day with your device including the enhanced features of Galaxy AI. We have provided a link to the full device manual that has information about the hand gestures and voice commands you can use with the camera of your device for remote usage. We have also shared a link to the Samsung Support Team to answer any questions you may have about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Great feature
on April 15, 2025
Posted by: Awaiskhan
The world best cellphone ever.With most advance feature.
Response from Samsung USBy R&R Team, April 15, 2025
Hi there Awaiskhan, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the usage of your new device, and finding it so superior in overall functionality. We hope you'll reach out to us again any time in the future if you have questions, or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra Review
on February 7, 2025
Posted by: Caynade
[This review was collected as part of a promotion.] Finally switched to Andriod after 10 years of iPhone, and the s25 ultra blew my mind. This phone has everything i ever need and more. Never going back to iPhone ever again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
A downgrade from previous generations
on May 1, 2025
Posted by: KonnieKay
from Tucson, AZ
Expertise:Intermediate
I went into the flagship ultra line because the S25 Ultra Carried with it incredible specs compared to the plus and standard lineup's.
Alas, I was met with an overpriced flagship that can't keep up with it's predecessors in terms of Camera functionality and system stability. I'm sure that the bugs will be fixed in the future, however, compared to its competition, the S25 Ultra falls short on its image post processing. System volume through Bluetooth is also not for the hearing impaired as it's incredibly quiet through any headphones or Car radio connected to it. I think I may return to view my options to switch out of this phone as it's incredibly disappointing for how little I got for my money. Not to mention Samsung removing the shutter functionality on the S-Pen is kind of a deal breaker for this device as even the AI is limited and doesn't showcase much.
When a previous gen has better image processing than the latest and Greatest tech.
What worse is that Samsung doesn't seem to really care for addressing the issues in systems that their consumers use most as the camera issues seem to be an ongoing issue. I think Samsung should check their competitors software and learn a thing or two.
Alas, I was met with an overpriced flagship that can't keep up with it's predecessors in terms of Camera functionality and system stability. I'm sure that the bugs will be fixed in the future, however, compared to its competition, the S25 Ultra falls short on its image post processing. System volume through Bluetooth is also not for the hearing impaired as it's incredibly quiet through any headphones or Car radio connected to it. I think I may return to view my options to switch out of this phone as it's incredibly disappointing for how little I got for my money. Not to mention Samsung removing the shutter functionality on the S-Pen is kind of a deal breaker for this device as even the AI is limited and doesn't showcase much.
When a previous gen has better image processing than the latest and Greatest tech.
What worse is that Samsung doesn't seem to really care for addressing the issues in systems that their consumers use most as the camera issues seem to be an ongoing issue. I think Samsung should check their competitors software and learn a thing or two.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy R&R Team, May 1, 2025
Hey KonnieKay, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your new device is not meeting your expectations in terms of features and functionality. We would love to help you resolve these frustrations and help you love your device as much as possible. We have provided links to troubleshooting guides to help you with the audio volume, S Pen features, and camera features. We have also provided a link to the full device manual that highlights hand gestures and voice commands you can also use with your camera. Lastly, we have provided a link to the Samsung Support Team to offer assistance with the stability you mention and any additional matters that are causing frustration. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
problems with Updates
on February 21, 2025
Posted by: Belle
I have had update problems. I want my old Note 10 back.
Response from Samsung USBy R&R Team, February 24, 2025
Hi Belle, we appreciate you sharing your experience with your Samsung Galaxy S25 Ultra with us. We completely understand how important the software and security updates are to ensure you have the most up to date features and feel confident in the security. We have provided a link to the Samsung Support Team to help you troubleshoot and resolve this experience with updates you have available on your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 14, 2025
Posted by: Aali102
[This review was collected as part of a promotion.] Upgraded from an s23 ultra. Way better screen faster phone. if you have any phone older than the s24 and you're thinking of upgrading don't hesitate go for it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, very few issues and overall best.
on March 28, 2025
Posted by: Andromeda
[This review was collected as part of a promotion.] The Galaxy S25 Ultra has been incredible to have and I truely do believe it is the best phone in the american market at the moment. That said it isn't perfect. My least favorite part of this phone are the infinitely useless and annoying AI features that are a pain to disable. The AI features have no real life use and are sometimes even inconvenient, like gemini which can't perform simple tasks that the google assistant can. The second criticism I have for this phone is that I have to download 6 extra apps to unlock the full customization abilities of the device and even then it lacks some simple customizations like the fingerprint animation on the AOD. The third and last criticism I have for it, although small is that samsung dex is no longer supported on a pc, which was my only way of using dex. Although I just stated 3 shortcomings of the Galaxy S25 Ultra, it is still the most complete phone I have ever used. And I wouldn't give it up for any other phone.
Value
4
Written by a customer while visiting Samsung US