Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(10,359 Reviews)
Rating breakdown 10,359 reviews
5 Stars
8,877
4 Stars
1,169
3 Stars
186
2 Stars
67
1 Star
60
80%of customers recommend this product.
(
335 out of
420)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great phone
on May 20, 2025
Posted by: BLITZ
Expertise:Intermediate
GREAT. PHONE. GREAT. 📷 GREAT. SCREEN
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 21, 2025
Hey Blitz, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the features of your phone including the camera and enhanced display quality. We have provided a link to the full device manual to help you with the additional features like Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Peter
from Atlanta, GA
Verified Purchase:Yes
Graet design, fast speed, clear picture screen, longer battery hours, high quality pictures!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, May 27, 2025
Hi Peter, we appreciate you taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the design, speed, camera quality, and lastin gbattery with your new device. We hope you have also found the opportunity to explore the ways in which Galaxy AI can further enhance your experience with your device. We have provided links to the device manual to help you and to the Samsung Support Team to answer any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Gabriel
from NC
Expertise:Expert
Verified Purchase:Yes
Nice phone to have. It meets all my needs i will recommend this phone to anyone looking for a good phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
Very easy transition and quite happy with the unit itself and the camera; takes excellent pictures. The product seems to be top-notch with the built quality and the battery last little bit longer compared with other smartphones that I had used. It is constantly telling me fingerprint doesn't match. I used and scanned my print with the protector installed, but it’s not manufacturer fault. However, I had used fingerprint on previous ones with screen protector without problem. Overall it is one of a great smartphones in the market.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra the best
on June 1, 2025
Posted by: ByrdsDroid62
[This review was collected as part of a promotion.] I love the several features especially the camera. The pictures are very clear even in low light. The phone itself is slim and light in the hand. The battery life performance is great since I don't have to charge my phone until the night time. The display is stunning with the vibrate colors and the resolution is sharp. I also love the Galaxy AI generated Now Brief that provides daily insights throughout the day. It usually keep me abreast of what i have on my calendar. This is a very fantastic Android phone that I would never switch. Love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone but easy to break
on June 2, 2025
Posted by: Inmortal356
[This review was collected as part of a promotion.] After having it over a couple months the only problem i have with it, is the charging port, it stopped working the super fast charging due to "moisture in the port" with didnt have and never came back
Value
3
Response from Samsung USBy R&R Team, June 3, 2025
Hello Inmortal356, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know optimal charging speeds are important to your for you enjoyment and continuing usage of your device. We have provided a link below to the Samsung Support Team to assist you in addressing and resolving the experience you mention with your charging port. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
Everything I had hoped for!
on June 2, 2025
Posted by: Miuchuku
[This review was collected as part of a promotion.] This is the phone that can do it all! I am impressed with the creativity that comes with Galaxy AI in editing my pictures, and the S Pen make doing to such a breeze. I love taking notes on this screen it is huge. Bixby is great too taking, creating events in my calendar automatically. I love gaming on this phone, everything loads up so fast and gameplay is so smooth. I really like the transition feature on call, it came in handy when on abroad and fun to test on friends who speak different languages.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Kinda disappointing
on June 2, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I give it 3 stars. Maybe it was me in my own head thinking this phone was going to be amazing and so much better in the series but to me it's glitchy. It almost seems like a downgrade from previous versions for instance I know you don't need the stylus to take pictures because there's other ways to do it but why even have a air commands button when it's useless I hate that the stylus is just literally a stylus well it does more but I really like being able to controll volume change songs take pictures etc etc. I do like the new gaming hub and the individualized customizations for each game. The screen isnt that impressive to me also feel like it was a downgrade I'm sorry the graphics quality of the screen and maybe it's just me but I feel like the screen itself is curved which is awesome while playing games and if it's not it feels like it is.
Value
3
Response from Samsung USBy R&R Team, June 5, 2025
Hey Dixoncedar, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how valuable your device is to you, and wanting specific functionality. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also shared a link to an article to help you with the speed of your device. Lastly, we have provided a link to the Samsung Support Team to assist you one on one if these experiences continue with your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US