Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(7,178 Reviews)
Rating breakdown 7,178 reviews
5 Stars
6,132
4 Stars
848
3 Stars
114
2 Stars
41
1 Star
43
76%of customers recommend this product.
(
149 out of
195)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
This product is awesome with great features.
on February 27, 2025
Posted by: Lovingthisdevice063
[This review was collected as part of a promotion.] I am absolutely loving my s 25 ultra. It has a seamless flow between apps, it's super fast, amd the now brief feature helps me stay on top of my game. The camera is the best I've had yet and the picture quality is unmatched. Thanks Samsung for another top tier device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ... love
on February 27, 2025
Posted by: AuntieO70
[This review was collected as part of a promotion.] I love my S25. It's so lightweight, you barely know it's there. The upgraded settings are amazing ... my phone automatically shuts off the ringer from 8am until 5pm Monday through Friday while I'm at work. It's just great. I love Samsung and the Galaxy phones ... have had the best luck with them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 Ultra
on February 28, 2025
Posted by: Bowling911
[This review was collected as part of a promotion.] The screen on the ultrasound seems much larger, but the phone itself is not too noticeably different in size when holding it. The photos are amazing, with zoom capabilities that are incredible. The Audio Eraser is a game changer when recording activities that you want the focus on the video! It's like having a professional camera in your pocket! The speeds are fast, and the technology allows for greater service and connectivity.
Value
4
Response from Samsung USBy R&R Team, February 28, 2025
Hi there Bowling911, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We are ecstatic to hear how pleased you are with the features and capabilities of your new phone, especially Audio Eraser, to help you capture your life moments uninterrupted. We hope you'll reach out to us again any time in the future with questions or to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Don't believe the hype!
on February 28, 2025
Posted by: Moonwatcher
I've had my S25 Ultra for about a month. I bought it to replace my S22 Ultra, thinking I would be getting an upgrade. I've found this phone to be average at best. There does not appear to be a significant improvement over my previous phone. If I had to do this all over again, I'd take a pass.
My main reason for an upgrade was the camera. I like to take moon shots. This camera does not appear to improve my photos.
I paid full price for my new phone and decided to keep my S22 Ultra rather than trade it in. I'm glad I did. Save your money, folks!
Response from Samsung USBy R&R Team, March 4, 2025
Hey there Moonwatcher, we appreciate your feedback on your new Samsung Galaxy S25 Ultra. We understand how frustrating it can be when your new device does not meet your expectations. We have provided a link to an article to help you with the camera features and settings of your new device. We have also provided a link to the full device manual to assist you with the enhanced Galaxy AI features that can help you maximize your experience with the camera and the features of your device. Lastly, we have provided a link to the Samsung Support Team if you experience anything out of the ordinary or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
HUGE regret
on March 17, 2025
Posted by: Shayon
from Seattle
Expertise:Expert
I traded this a month back with my S23Ultra and I so regret it. Samsung had quietly removed the most important S-pen feature of Bluetooth and now my S-pen is virtually useless without me not able to do air actions or using it to remotely control my camera. The overall features are not significantly different from S23Ultra, so I feel it's a downgrade for me and wish I could go back to S23 Ultra.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, March 19, 2025
Hey there Shayon, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how important specific features of your device and accessories are to you. We have provided a link to an article that highlights the features and usages of the redesigned S Pen to help you integrate them in to your usage. We have also shared a link to the manual for your device that will help you with the hand gestures and voice commands you can use with your device as well. We have lastly, provided a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is a great upgrade option.
on March 19, 2025
Posted by: BandBfood5
[This review was collected as part of a promotion.] This phone is fast and powerful. It has seamless actions across apps. The camera has tons of options and takes excellent pictures and video in all kinds of light. The camera is also great for action photos for sports and hobbies. I was shocked at the battery life. I'm on my phone a lot and it stays charged all day. I am very happy with my purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Just a little disappointed
on March 22, 2025
Posted by: Hummingbird01
from Independence Iowa
Would be 5 stars if I could set different notification sounds for different apps like my old galaxy phone. Samsung needs to do a update to fix this.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Picture and sound quality is amazing
on March 23, 2025
Posted by: NVCarpenter
[This review was collected as part of a promotion.] Many of the previous generations features have been brought over but I still feel this was a worth while upgrade. The sound quality on this generation seems so much better than my mS23+. Still getting use to the new AI stuff but it can be very useful if you know how to be intuitive with it. Another fine Samsung product, I am a happy customer.
Value
5
Written by a customer while visiting Samsung US