Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(28,891 Reviews)
Rating breakdown 28,891 reviews
5 Stars
24,758
4 Stars
3,231
3 Stars
558
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Love Samsung. Been a long time customer
on August 16, 2026
Posted by: Extrememe
[This review was collected as part of a promotion.] chose the Galaxy S25 Ultra because I needed a reliable flagship device capable of handling heavy multitasking, note-taking, and top-tier photography. The refined build feels remarkably balanced in hand, and the anti-reflective flat display offers exceptional clarity even under direct sunlight.
The camera system is incredibly versatile. Daylight shots show sharp detail and accurate colors, while low-light performance produces crisp images without excessive noise. The zoom capabilities remain industry-leading, making it easy to capture distant subjects with impressive fidelity.
Performance is smooth and responsive, handling demanding applications effortlessly with zero lag. The battery consistently lasts through a full day of intensive use, and having the built-in S Pen alongside intuitive AI photo editing tools makes this a complete, well-rounded device for daily productivity.
The camera system is incredibly versatile. Daylight shots show sharp detail and accurate colors, while low-light performance produces crisp images without excessive noise. The zoom capabilities remain industry-leading, making it easy to capture distant subjects with impressive fidelity.
Performance is smooth and responsive, handling demanding applications effortlessly with zero lag. The battery consistently lasts through a full day of intensive use, and having the built-in S Pen alongside intuitive AI photo editing tools makes this a complete, well-rounded device for daily productivity.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S 25 Ultra
on August 15, 2026
Posted by: Grownman22
[This review was collected as part of a promotion.] I'm glad I chose this product. The memoryis great and the download speed is out of sightand the camera..... 🥳🤩👍🏽👍🏽👍🏽
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 15, 2026
Posted by: LoveSamsung
[This review was collected as part of a promotion.] I use this phone for literally everything. I choose Samsung 100% of the time because they perform. The speed, storage, and sleek look is perfect!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
A $1,300+ paperweight. Worst Ultra ever released
on August 15, 2026
Posted by: DrainUltraNoRemoteNoPeace
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is a massive disappointment. Removing Bluetooth from the S Pen completely breaks the remote camera shutter button I used daily for hands-free selfies. Forcing users to pay a premium price while stripping away core hardware features is highly anti-consumer.
Worse, the software is deeply broken. Since the recent One UI update, the phone suffers from catastrophic idle battery drain, losing 5% to 7% of its charge every single hour while sitting completely untouched with the screen off. The battery drains rapidly on a daily basis and barely makes it halfway through a normal workday. To make things worse, the processor constantly overheats and throttles performance during basic, lightweight tasks.
The hardware issues don't stop there. The camera suffers from noticeable shutter lag when trying to capture moving objects, and the video quality dramatically drops and dims when shooting at night. On top of the physical flaws, the new One UI interface feels incredibly busy, cluttered, and visually unpolished.Samsung is charging more money than ever for an overheating device that cannot hold a charge, loses hardware functionality, and runs on buggy, unoptimized software. Avoid this model.
Value
1
Response from Samsung USBy R&R Team, August 17, 2026
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how disappointing it is when your device is not operating as intended. We have provided links to resources to help you maximize the battery life of your device at your convenience. We have also shared a link to an article to help you with the different camera settings and features for great photos and videos regardless of the environment you are in at the time. Lastly, we have provided links to the complete manual and the Samsung Support Team to help you discover the hand gestures and voice commands you can use with your camera shutter, customize your device to your usage, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
I love Samsung
on August 15, 2026
Posted by: Kaylaleigh
[This review was collected as part of a promotion.] I love to enhance my photos with how great the camera is. I am glad I chose to samsung yet again
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra Best Phone I’ve Owned
on August 15, 2026
Posted by: Stogeez
[This review was collected as part of a promotion.] I’ve been using the Galaxy S25 Ultra as my daily phone, and overall I’ve been extremely impressed with it. Samsung did a great job making the phone feel fast, polished, and reliable without sacrificing the features that make the Ultra stand out.
The display is easily one of my favorite parts. It’s bright, sharp, smooth, and easy to see in different lighting conditions. Performance has also been excellent. Apps open quickly, multitasking is smooth, and I haven’t had any issues with the phone keeping up with everything I use it for throughout the day.
Battery life has been solid, and Samsung’s battery and performance settings give you a lot of control over how you want the phone to operate. I also really appreciate how customizable One UI is. There are enough options for people who like to fine-tune their phone, while still being easy to use right out of the box.
The cameras are another major strength. Having multiple lenses and different zoom levels makes the S25 Ultra incredibly versatile, and the image quality is excellent when you want to quickly pull out your phone and get a good shot.
There are always small things that could be improved, but as a complete package, the S25 Ultra is hard to beat. It feels premium, has excellent performance, an outstanding display, great cameras, useful software features, and plenty of customization.
I plan on keeping mine for a long time. If someone asked me today which Android flagship I would recommend, the Galaxy S25 Ultra would be at th
The display is easily one of my favorite parts. It’s bright, sharp, smooth, and easy to see in different lighting conditions. Performance has also been excellent. Apps open quickly, multitasking is smooth, and I haven’t had any issues with the phone keeping up with everything I use it for throughout the day.
Battery life has been solid, and Samsung’s battery and performance settings give you a lot of control over how you want the phone to operate. I also really appreciate how customizable One UI is. There are enough options for people who like to fine-tune their phone, while still being easy to use right out of the box.
The cameras are another major strength. Having multiple lenses and different zoom levels makes the S25 Ultra incredibly versatile, and the image quality is excellent when you want to quickly pull out your phone and get a good shot.
There are always small things that could be improved, but as a complete package, the S25 Ultra is hard to beat. It feels premium, has excellent performance, an outstanding display, great cameras, useful software features, and plenty of customization.
I plan on keeping mine for a long time. If someone asked me today which Android flagship I would recommend, the Galaxy S25 Ultra would be at th
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on August 15, 2026
Posted by: Jt8ylor
[This review was collected as part of a promotion.] I am happy that I chose the Galaxy S Ultra 25. I am still unlocking new features and getting used to every function.”
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Thsi product has great features
on August 15, 2026
Posted by: Alacuai
[This review was collected as part of a promotion.] I use my Samsung for social media, games, important conversations, documents, to send documents
Value
3
Response from Samsung USBy R&R Team, August 17, 2026
Hi there Alacuai, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are overall happy with the usage of your device for important work needs and personal uses. We have provided links to resources to help you maximize your experience, customize your device to your usage, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US