Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(6,005 Reviews)
Rating breakdown 6,005 reviews
5 Stars
5,145
4 Stars
720
3 Stars
93
2 Stars
22
1 Star
25
81%of customers recommend this product.
(
106 out of
131)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
I love my pho6
on March 17, 2025
Posted by: Gennie
[This review was collected as part of a promotion.] I love my phone it's great thanks so much about my phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing
on March 17, 2025
Posted by: Mommaof3
[This review was collected as part of a promotion.] This is great quality . I was not expecting a computer in the palm of my hand' it exceeded my expectations. I am a mom of 3 I use my phone for everything from meetings to documents. I have been recommending to everyone to switch to this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AMAZING phone!
on March 17, 2025
Posted by: Paco22
[This review was collected as part of a promotion.] Fast , powerfull and seamless use! Love the camera quality and more storage witht he 1 TB.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome
on March 17, 2025
Posted by: Jimbojangles
[This review was collected as part of a promotion.] Seamless actions across apps. Easy to use and nice to lool at
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Charging Doesn't Work, Phone Is Defective
on March 17, 2025
Posted by: DoBetterSamsung
[This review was collected as part of a promotion.] Brand new phone shipped from Samsung would not recognize charging, not with the new cord nor with any other cords/bricks which work successfully on the S23 Ultra. A quick Google search revealed it was a widespread issue with the new S25 phones being unable to recognize charging. Had to return the S25 Ultra, waiting for the manufacturing problems to be resolved before considering purchasing again. Do better, Samsung.
Value
1
Response from Samsung USBy R&R Team, March 18, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is to have a brand new device that is not operating as intended. We have provided a link to an article to help do some troubleshooting on this matter. We have also shared a link to the Samsung Support Team and your warranty information to offer additional assistance and work one on one towards a resolution with you. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever
on March 17, 2025
Posted by: TripWire
[This review was collected as part of a promotion.] This new phone boasts impressive features, truly pushing the boundaries of mobile technology. The sleek design is complemented by its powerful performance, offering a seamless user experience. Its advanced camera system captures stunning photos and videos, preserving memories with incredible clarity. The long-lasting battery ensures you can stay connected throughout the day without worry. Overall, this device represents a significant leap forward in mobile innovation.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Not an Incremental upgrade
on March 17, 2025
Posted by: Gpeg84
[This review was collected as part of a promotion.] This phone has great battery life. Better than the S24U Ultra. Yes the Bluetooth functionality of the S-Pen was removed but you really don't miss it. Some may miss it but how many actually used it every day. Fast and crisp. They display is great as always. If you trade in an S24 Ultra it's a great deal.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone is running great!
on March 17, 2025
Posted by: jresurf
[This review was collected as part of a promotion.] No issues to report with the S25 Ultra. Seems to run great and battery life is better than the S24 ultra.
Value
5
Written by a customer while visiting Samsung US