Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,112 Reviews)
Rating breakdown 20,112 reviews
5 Stars
17,262
4 Stars
2,182
3 Stars
386
2 Stars
125
1 Star
157
86%of customers recommend this product.
(
1,089 out of
1,263)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
1
Do better, Samsung!!
on February 5, 2026
Posted by: Juan
Expertise:Expert
This is honestly infuriating. I only bought the Galaxy S25 because my S24 broke (my fault). Otherwise, I would have NEVER upgraded, and now I regret it.
There is NOTHING here that feels like an upgrade. Specs are basically the same as the S24, which I actually loved. But what really crossed the line is Samsung REMOVING Bluetooth from the S Pen. Losing the wireless camera shutter is a straight-up downgrade. That feature mattered. I used it. And Samsung just decided to take it away.
Charging flagship prices while quietly removing features is unacceptable. This feels lazy, greedy, and completely out of touch with loyal users.
If Samsung keeps downgrading phones instead of improving them, this will absolutely be my last Galaxy device. You’re making it very easy to consider switching to the "i" cult next time.
Do better!!! This ain’t it.
There is NOTHING here that feels like an upgrade. Specs are basically the same as the S24, which I actually loved. But what really crossed the line is Samsung REMOVING Bluetooth from the S Pen. Losing the wireless camera shutter is a straight-up downgrade. That feature mattered. I used it. And Samsung just decided to take it away.
Charging flagship prices while quietly removing features is unacceptable. This feels lazy, greedy, and completely out of touch with loyal users.
If Samsung keeps downgrading phones instead of improving them, this will absolutely be my last Galaxy device. You’re making it very easy to consider switching to the "i" cult next time.
Do better!!! This ain’t it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 6, 2026
Hey Juan, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important your phone is to you, and wanting to be able to have specific features available, like taking photos from a distance. We have provided a link to an article to help you with the redesigned S Pen features. We have also shared a link to the full manual for your device that highlights the hand gestures and voice commands you can use with your camera. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever owned!
on July 1, 2025
Posted by: Dawn420
[This review was collected as part of a promotion.] This phone has a very Sleek design. Tons of storage. The camera is fantastic! Went to a concert in the nosebleed section and was able to zoom in and see everything. It has lots of advanced AI technology.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on July 1, 2025
Posted by: Savant
Great phone, photos look great, but I wish I could pick where to use AI or turn it off altogether.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone with many features
on September 3, 2025
Posted by: GsIIVU
[This review was collected as part of a promotion.] The galaxy 25 ultra is a great phone with many features. The one thing I did not like that changed from the previous versions was that they took the Bluetooth out of the S pen. The Galaxy Ai features is amazung and the adaptive wallpaper is amazing .
Value
4
Response from Samsung USBy R&R Team, September 3, 2025
Hi there GsIIVU, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the enhanced features of Galaxy AI and capabilities of your new device. We have provided a link to an article to help you integrate the redesigned features of your S Pen in to your usage. We have also provided a link to the full device manual to help you with the hand gestures and voice commands you can also use with your device. We have lastly, shared a link to the Samsung Support Team if you have any questions as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very good picture.
on September 14, 2025
Posted by: 1999991
[This review was collected as part of a promotion.] Galax AI was very smart easy to find what I looking for.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on September 19, 2025
Posted by: MrStilts
[This review was collected as part of a promotion.] My new galaxy s25 ultra is so freaking awesome the built in AI is also freaking amazing. I dont have a single negative remark
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy is the best
on September 21, 2025
Posted by: Munchies669
[This review was collected as part of a promotion.] I love Samsung galaxy products. Phones, watches, accessories... they're all top notch and on their game. I never stray from galaxy products and they have never let me down.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 22, 2025
Posted by: Johnusa724
[This review was collected as part of a promotion.] Very happy with my device, I love samsung galaxy, never going to change
Value
5
Written by a customer while visiting Samsung US