Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(17,772 Reviews)
Rating breakdown 17,772 reviews
5 Stars
15,348
4 Stars
1,923
3 Stars
311
2 Stars
95
1 Star
95
84%of customers recommend this product.
(
582 out of
696)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
1
Seems like a s24
on February 17, 2025
Posted by: Edgar1
[This review was collected as part of a promotion.] It feels like a s24 with an update nothing really special or outgoing.
Value
1
Response from Samsung USBy R&R Team, February 18, 2025
Hi there Edgar1, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important it is to feel that you have made a good investment in your new device, and can see the value in your usage every day. We have provided a link to the full device manual to help you discover the full capabilities and integrate them in to your usage. We have also shared a link to the Samsung Support Team if you ever have questions about this or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Minor Improvements but downgrades on s-pen
on April 25, 2025
Posted by: midnight
Expertise:Expert
I have been a long time samsung user and have used these devices since 2012. I upgraded to this device after I had a crack on my s22 ultra (which has been a great phone). This device is a minor improvement from my s22 ultra but the biggest concern I have is that if you are paying a premium price for a premium phone, it should have all the bells and whistles. The downgrade on the s-pen has been a huge disappointment. Core features shouldn't be removed. This may be my last samsung device with the way this company is 'innovating'. Even if they give a bluetooth s-pen option for this device, I bet they would charge customers for it for something that was stock and standard before.
Features
1
Performance
4
Design
1
Value
2
Response from Samsung USBy R&R Team, April 28, 2025
Hello Midnight, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device has changed the usage of the features you love. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also provided a link to the full device manual to help you explore the hand gestures and voice commands you can use with your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The device is faster, camera is excellent
on July 7, 2025
Posted by: Phunxzero
[This review was collected as part of a promotion.] So I used the galaxy Ai for photos and shopping and it didnt disappoint, I was looking for a specialty clock from when I was younger and galaxy Ai help me find it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
NO AIR COMMANDS!
on July 10, 2025
Posted by: Elvys
from Chicago IL
Expertise:Intermediate
No air commands!!! Ugh!! Everything was perfect until I found out the pen no longer has air commands. No more selfie stick!! I use to brag about that to all my friends. Everything else is AMAZING! BRING BACK AIR COMMANDS!!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 17, 2025
Posted by: VAY 1
Expertise:Intermediate
I have no complaints on/or about the phone as of yet
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Ultimate Beast: Samsung Galaxy S25 Ultra Redefines
on September 21, 2025
Posted by: quiks12
[This review was collected as part of a promotion.] I've had the Samsung Galaxy S25 Ultra for about two months now (picked up the 512GB Titanium Gray model during pre-order for a steal), and it's easily the best smartphone I've ever owned—hands down a monster of a device that justifies every penny of its premium price. Upgrading from an S23 Ultra, the differences are subtle but transformative, especially with the refined titanium frame that's lighter and more comfortable in hand, rounded corners that make it easier to grip during long sessions, and that anti-reflective Gorilla Armor 2 glass that shrugs off scratches and glare like a champ. At 6.9 inches, the Dynamic AMOLED 2X display is a visual feast: brighter than ever at up to 2,600 nits, with razor-thin bezels that maximize immersion for gaming, streaming, or editing photos straight from the 200MP main sensor.
The camera system is where it truly shines—upgraded to a 50MP ultrawide that crushes low-light shots and indoor scenes, paired with the versatile 200MP main and dual telephotos (3x and 5x optical zoom) that deliver pro-level detail even in RAW format. AI features like the enhanced ProVisual Engine nail natural skin tones and textures, while Galaxy AI tools (now seamlessly integrated with One UI 7 on Android 15) handle everything from real-time translation in chats to generative photo edits that feel magical without being gimmicky. Powered by the Snapdragon 8 Elite for Galaxy, it flies through multitasking—12GB RAM means no lag in heavy games like Genshin Impact.
The camera system is where it truly shines—upgraded to a 50MP ultrawide that crushes low-light shots and indoor scenes, paired with the versatile 200MP main and dual telephotos (3x and 5x optical zoom) that deliver pro-level detail even in RAW format. AI features like the enhanced ProVisual Engine nail natural skin tones and textures, while Galaxy AI tools (now seamlessly integrated with One UI 7 on Android 15) handle everything from real-time translation in chats to generative photo edits that feel magical without being gimmicky. Powered by the Snapdragon 8 Elite for Galaxy, it flies through multitasking—12GB RAM means no lag in heavy games like Genshin Impact.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Step up from the S24 Ultra
on September 22, 2025
Posted by: Jjayi3
[This review was collected as part of a promotion.] If you want a flagship Android phone in 2025 with one of the best camera systems, a display that’s hard to beat in brightness and clarity, robust build quality, and smart software/AI enhancements, the Samsung Galaxy S25 Ultra is among the top picks.
It’s less ideal if you care deeply about ultra-fast charging, need a more compact phone, or heavily used the S-Pen remote features (because those are gone). But for most users who want “everything done well,” it’s one of the safest flagships to go with.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on September 23, 2025
Posted by: Meemaw
[This review was collected as part of a promotion.] This is my best phone yet. I love all the new features. I love that i can take a photo and then remove items and people that I don't want in my picture. I've made a few photos into cartoons and they turned out fabulous.
Value
5
Written by a customer while visiting Samsung US