Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(6,048 Reviews)
Rating breakdown 6,048 reviews
5 Stars
5,177
4 Stars
724
3 Stars
98
2 Stars
22
1 Star
27
82%of customers recommend this product.
(
106 out of
130)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
Selfie Camera is not great
on February 25, 2025
Posted by: Dutchy
[This review was collected as part of a promotion.] I don't like the camera going to play with settings. My galaxy 23 ultra seemed to have a better selfie camera which is unfortunate the camera makes my skin look like it has a gray tint to it.
Value
3
Response from Samsung USBy R&R Team, March 3, 2025
Hey Dutchy, thank you for sharing your experience with your Samsung Galaxy S25 Ultra with us. We would love to help you troubleshoot any frustration you are experiencing, and have the best possible experience with your new phone. We have provided a link to an article to help you with the camera settings and features of your new device. We have also provided a link to the Samsung Support Team if you continue to experience this frustration with your camera, or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Written by a customer while visiting Samsung US
Customer Rating
5
Love it! Great customization!
on February 27, 2025
Posted by: Candykaain
[This review was collected as part of a promotion.] I absolutely love my new phone! I can customize so much. The now brief on the lock screen is a added plus to this phone. Makes my everyday use of the phone so good. I also love the routines that this phone offers. I can't wait to see what other hidden gems this phone has!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome!
on February 28, 2025
Posted by: Mr_G
Pre-ordered, came early. Online exclusive color looks awesome! The phone itself is lighter and feels better! Awesome job by Samsung as always! Thank you! Love the phone, it's got many improvements and functions very smoothly. Can't say enough great things about it just overall Awesome!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has the best things for every day use
on March 3, 2025
Posted by: babyboys
[This review was collected as part of a promotion.] The phone has the best of the best on it..I can use AI and find everything I really need to get my phone going.i would recommend this phone yo everyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Device
on March 4, 2025
Posted by: Isamad
[This review was collected as part of a promotion.] Coming from an S23 Ultra I was very hesitant but the new trade in deals made it very compelling.
So far love the display, battery life, AI features, design and form feature. The now brief is getting handful and the AI features particularly Image editing and Audio Eraser have made my uploads to social media so much more handy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great features
on March 11, 2025
Posted by: Aredeemedsweaney
[This review was collected as part of a promotion.] I love the seamless actions across apps that the S25 Ultra provides. I also love the news brief that I can access without opening any other apps. My only complaint is that within 2 weeks of having my phone I had to factory reset 3 times. Contacted Samsung and have gotten nothing but the run around on getting a replacement phone even after one of their factory authorized service personnel told me it had faulty software and needed to be replaced. Still no response from Samsung.
Value
2
Response from Samsung USBy R&R Team, March 12, 2025
Hello Aredeemedsweaney, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is for our customers when their device is not operating as intended. We have provided a link below to the Samsung Support Team to help you resolve this matter. We have also shared a link to the warranty information for your device for your references and convenience. We appreciate you beinga Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Great features.
on March 12, 2025
Posted by: Dudereally
[This review was collected as part of a promotion.] Everything is great the only thing is the app management. There seems to be an issue allowing widgets on my phone screen with new apps downloaded from Google play. Still trying to figure it out but the phone all-in-all is great.
Value
4
Response from Samsung USBy R&R Team, March 13, 2025
Hi Dudereally, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that the features and capabilities overall are a pleasure to use, and are helpful to you for your daily tasks. We have provided a link to the full device manual to help you best align the features of your device to your preferences. We have also shared a link to the Samsung Support Team to answer questions or offer assistance in setting up your device to your needs. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra is Amazing!
on March 13, 2025
Posted by: BabaPakhandi
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra sets a new standard in smartphone innovation, combining powerful hardware with smart, user-friendly features. Its "seamless actions across apps" powered by Google Gemini AI lets you complete tasks across multiple apps with a single command, making multitasking incredibly efficient.
The "Now Brief" feature acts as a proactive AI assistant, offering real-time reminders and updates based on your schedule — like notifying you to leave early if there’s traffic. Meanwhile, "Audio Eraser" uses advanced AI to remove unwanted background noise from videos, delivering clear, professional-quality audio.
Beyond its smart features, the S25 Ultra impresses with a stunning 6.9-inch Dynamic AMOLED 2X display, a powerful Snapdragon 8 Elite processor, and a versatile 50MP camera. With a robust 5,000mAh battery and fast charging, it’s built to keep up with your day.
In short, the Galaxy S25 Ultra offers a perfect balance of cutting-edge tech and everyday convenience — making it one of the best smartphones of the year.
Value
5
Written by a customer while visiting Samsung US