Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(7,169 Reviews)
Rating breakdown 7,169 reviews
5 Stars
6,125
4 Stars
848
3 Stars
114
2 Stars
40
1 Star
42
76%of customers recommend this product.
(
143 out of
188)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
My favorite
on May 3, 2025
Posted by: Jpcii
Expertise:Expert
My first smartphone was a Galaxy s4. I've had a S4, S5, S7, note 10, note 20 ultra, note 20 5g Ultra.
The Galaxy S25 Ultra is the best yet.
The Galaxy S25 Ultra is the best yet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 5, 2025
Hey Jpcii, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you have always been so pleased with your Samsung Galaxy devices, and that you are finding your new one to be the best one you've ever had. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about this phone or any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1
Back to nonsense
on April 23, 2025
Posted by: Yvyt
Awful camera, the far is so horrible, and it is a ridiculous that cannot have the smart pen as the 23th version. Everything was even better on the S23 Ultra even the speed, this 25th version has a lot of glitches.
Response from Samsung USBy R&R Team, April 23, 2025
Hello there Yvyt, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when you feel that your device is not meeting your expectations in quality and functionality. We have provided a link to an few articles to help you with both the S Pen features and integrating them in to your usage, and the different camera settings of your new device. We have also shared a link to the Samsung Support Team to offer additional assistance if your frustrations continue with your phone. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Not worth extra money
on March 2, 2025
Posted by: Galaxytruereviewer
[This review was collected as part of a promotion.] I recently purchased the Samsung Galaxy S25 Ultra, and unfortunately, it’s been a letdown. The design even though changed, not worth the extra money you are paying for this. The camera, which was supposed to be the standout feature, is incredibly inconsistent. Sometimes it takes great shots, but other times, it struggles to focus or overexposes, especially in low-light conditions. The battery life is also same as s24 ultra.
The performance is decent, but it doesn’t feel as smooth or fast as some of its competitors in the same price range. The software experience is cluttered with bloatware, and the interface can feel sluggish at times. For the price, I expected much better overall quality and reliability. Honestly, it feels like an overpriced phone that falls short in too many areas. Would not recommend. Will post a full youtube review soon.
Value
1
Response from Samsung USBy R&R Team, March 4, 2025
Hi there Galaxytruereviewer, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know your device is invaluable to you every day for a range of tasks. We would love to help you resolve your frustrations and have the best possible experience with your chosen device. We have provided a link to an article to assist you with the camera features. We have also provided a link to help you with the speed and smoothness of your user interface. We have lastly, provided a link to the Samsung Support Team and full device manual to help you best align the device to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Need I say more
on March 13, 2025
Posted by: Blackman
[This review was collected as part of a promotion.] 5 Star must Have . Galaxy s23 ultra . Need I Say More.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
S25 ULTRA WIFI ISSUES
on March 18, 2025
Posted by: SADSAMSUNGUSER
Expertise:Expert
I'm very sad to have to give this review, but I am at my wits end. This phone with its faulty wifi software and/or hardware is nearly unusable. I'm not the best tech guy, but I know how to get around network configuration and testing. This phone will drop wifi every couple minutes. This makes it really hard to be on any app at home. If it wasn't for this, this phone easily would be 4 or 5 stars. But this is a MAJOR problem. Never thought I'd have this kind of issue with an ULTRA phone.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
1
Response from Samsung USBy R&R Team, March 19, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We completely understand how frustrating it is when your device is not operating as intended or expected. We would love to help you troubleshoot this experience at your convenience. We have provided a link below to a troubleshooting guide for this experience, we have also shared a link to the Samsung Support Team and your warranty information if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Accessibility
on March 18, 2025
Posted by: Eded
Expertise:Intermediate
The software automatically resets the accessibility features of apps that I use. I reset them and the software overwrites again.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, March 19, 2025
Hi there Eded, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it is to have a brand new device that is not meeting your expectations. We would love to help you resolve this matter, and have provided a link to a troubleshooting guide to help you with the apps you mention at your convenience. We have also shared a link to the Samsung Support Team if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
3
just an updated camera
on March 24, 2025
Posted by: Speedy
[This review was collected as part of a promotion.] Just an updated camera. Nothing new over the S24 ultra.
Value
3
Response from Samsung USBy R&R Team, March 24, 2025
Hi Speedy, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that it can take time to discover all of the features of your new device and integrate them in to your usage. We have provided a link to the full device manual to help you discover the additional features of Galaxy AI and full capabilities of your ph one. We have also shared a link to the Samsung Support Team if any questions arise as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Downgrade over the S24 Ultra
on April 3, 2025
Posted by: Hyde89
[This review was collected as part of a promotion.] The S25 Ultra feels like a downgrade this year. The cameras were a lot better last year at recording in lower light and capturing concert audio. This year it's too dark and the microphones don't pick up as great. The S Pen lost its Bluetooth functionality and was great in the previous models for taking remote photos. What is worst is that it looks like Samsung did this intentionally.
Value
2
Response from Samsung USBy R&R Team, April 3, 2025
Hi there Hyde89, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your new device is not meeting your expectations, and we would love to help you maximize your experience with your device. We have provided links to help you with the camera settings and features, and another to the redesigned S Pen features to help you integrate these features in to your usage. We have also shared a linkt o the full device manual that will help you discover the voice commands and hand gestures you can use with the camera of your device. We have lastly, provided a link to the Samsung Support Team if you have any questions or continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US