Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(5,457 Reviews)
Rating breakdown 5,457 reviews
5 Stars
4,675
4 Stars
652
3 Stars
88
2 Stars
21
1 Star
21
81%of customers recommend this product.
(
106 out of
131)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Fruit drink
on March 11, 2025
Posted by: Kaushika
Nice website costume super welcome your location place
I would recommend this to a friend!
Features
2
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra
on March 11, 2025
Posted by: 122890
[This review was collected as part of a promotion.] I havent upgraded since the s22 and I was skeptical but this bad boy is a game changer. The now briefs are my fave. My phone learns what I like without me telling it how cool.
Ai has taken over so we might as well use it for our advantage.
Ai has taken over so we might as well use it for our advantage.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A Refined S24 Ultra
on March 11, 2025
Posted by: TheChad
[This review was collected as part of a promotion.] Leaving aside my gripes about the lack of innovation on the hardware side with this generation, my overall experience has been positive. One UI is certainly the biggest software improvement Samsung has made in generations. From the fluidity to the animations, to even the icon designs, it all looks and feels great. On the camera side, despite minor hardware improvements, the overall camera quality is superior to the previous generation. Both photos and videos turn out better in all lighting conditions. The battery life is excellent. The Gen 2 version of the anti-reflective coating is better in both its performance and quality. By that, I mean, no more weird, streaky-looking residue marks on my screen that were noticeable when the screen is off. Across the board, in every category, it feels refined. That said, if you are comparing it to the last generation, "refined" would be the apt word, not "upgrade." As the title alludes, this generation doesn't take any real leaps in any category. It's what the S24 Ultra should have been, and that's why I keep using the word "refined." I would recommend this product to any Samsung user who has the S23 Ultra or older. One thing that isn't getting enough advertising, is the fact the emergency texting via satellite is available on this phone. I don't use all the AI features, but the ones I do work well. All in all I do like this phone and would recommend it. However I hope for larger differences in next year's models.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on March 11, 2025
Posted by: 2honest
[This review was collected as part of a promotion.] Overall decent phone. Does overheat a lot and drain battery fast. The camera is of a lower quality seems like than my s23 ultra
Value
4
Response from Samsung USBy R&R Team, March 13, 2025
Hi there 2honest, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear you are pleased with the features of your new device, and we would love to help you have the best possible experience and troubleshoot the frustrations you mention. We have provided links to articles to help you with the temperature of your device, and battery life. We have also shared a link to an article to help you with the camera features and settings. Lastly, we have provided a link to the Samsung Support Team to help answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Not what is expected
on March 11, 2025
Posted by: Ajb123
[This review was collected as part of a promotion.] How is it seamless actions when i ask it to open my maps app and tell me my location on such and such day it responds it cant do that it cant do anything as advertised
Value
3
Response from Samsung USBy R&R Team, March 12, 2025
Hi there Ajb123, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it must be when a feature you expected to be so great, is not operating as expected or intended. We have provided a link below to the Samsung Support Team. These experts can work with you one on one to resolve this matter and help you have the best possible experience with your new phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Great features
on March 11, 2025
Posted by: Aredeemedsweaney
[This review was collected as part of a promotion.] I love the seamless actions across apps that the S25 Ultra provides. I also love the news brief that I can access without opening any other apps. My only complaint is that within 2 weeks of having my phone I had to factory reset 3 times. Contacted Samsung and have gotten nothing but the run around on getting a replacement phone even after one of their factory authorized service personnel told me it had faulty software and needed to be replaced. Still no response from Samsung.
Value
2
Response from Samsung USBy R&R Team, March 12, 2025
Hello Aredeemedsweaney, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is for our customers when their device is not operating as intended. We have provided a link below to the Samsung Support Team to help you resolve this matter. We have also shared a link to the warranty information for your device for your references and convenience. We appreciate you beinga Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing phone
on March 11, 2025
Posted by: Jayman
[This review was collected as part of a promotion.] I live every feature about this phone. Although I was disappointed that the s pen no longer supports the ability to take pictures from a distance. But other than that it is a great phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome device
on March 11, 2025
Posted by: PROLKR
[This review was collected as part of a promotion.] This phone is what I expected. The chip is amazing keeps my phone running smoothly while battery is preserve well and the quality and feel of the phone is quite nice!
Value
5
Written by a customer while visiting Samsung US