Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,673 Reviews)
Rating breakdown 15,673 reviews
5 Stars
13,534
4 Stars
1,689
3 Stars
281
2 Stars
86
1 Star
83
83%of customers recommend this product.
(
487 out of
589)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
I love my S25 Ultra
on March 9, 2025
Posted by: LayDeeAquarius
[This review was collected as part of a promotion.] This is my best upgrade. The S25 has exceeded my expectations. I got it mostly for school and it serves the purpose. The seamless actions across apps makes life so much easier. And audio eraser is superb for removing unwanted sound in your videos. I also purchased the Galaxy S9 tablet, Galaxy watch 7 and Galaxy Buds pro 3. A-ma-zing!!! I am able to connect my tablet to my phone and use them interchangeably. I highly recommend them all. I am completely satisfied and prepared for school, work and life. The movie and streaming quality is unbelievable. Definitely worth the upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The feature of this are amazing
on March 9, 2025
Posted by: Headshot
[This review was collected as part of a promotion.] The now brief on this is really handy but this phone is absolutely amazing it's supernatural easy to use loves the spen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Jack
on March 10, 2025
Posted by: Believer
Third time returning and now I will never fualter again
Written by a customer while visiting Samsung US
Customer Rating
5
EXCELLENT phone
on March 10, 2025
Posted by: Like2shop
[This review was collected as part of a promotion.] The phone is very fast. The AI features are very great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awsome camera
on March 10, 2025
Posted by: Viandaman
[This review was collected as part of a promotion.] I love samsung phones. Great features. Best phone for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I Love the Galaxy Phones
on March 10, 2025
Posted by: Thisisme
[This review was collected as part of a promotion.] I have been using the Samsung galaxy series since the S3 and I love them all.
Moving to a new phone is remarkably easy with backup and restore.
Sadly, some apps are obsolete when I move to a new phone, sad but expected. What I did not expect is the amount of current popular apps that are not working or not working properly on my new phone. I have spent so much time trying to get work around for existing stuff that I have spent much time learning new features. Trying to do new stuff tends to break simple things. Right now hitting the home button takes me to the last page, not my home page. I'm sure there is a fix but I have already spent too much time researching. I am not sure this was full tested for bugs or regressions before it was released
Moving to a new phone is remarkably easy with backup and restore.
Sadly, some apps are obsolete when I move to a new phone, sad but expected. What I did not expect is the amount of current popular apps that are not working or not working properly on my new phone. I have spent so much time trying to get work around for existing stuff that I have spent much time learning new features. Trying to do new stuff tends to break simple things. Right now hitting the home button takes me to the last page, not my home page. I'm sure there is a fix but I have already spent too much time researching. I am not sure this was full tested for bugs or regressions before it was released
Value
3
Response from Samsung USBy R&R Team, March 11, 2025
Hey there ThisisMe, we appreciate you takiing time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that new devices can take an adjustment period as you integrate the updated and redesigned features in to your daily usage. We have provided a link to a troubleshooting guide to help you with the apps that are not operating as intended or expected. We have also shared a link to the Samsung Support Team to help you if this experience continues and help you best adjust the settings for your home page. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Phone is great. Bring back Bluetooth S-Pen
on March 10, 2025
Posted by: JRAM20
[This review was collected as part of a promotion.] Phone is great, battery lasts longer than my S24 ultra. Clarity noted on the camera. But the S-Pen is no longer Bluetooth. Meaning it's just a stylet now. I used to do so much with the Bluetooth S-Pen. This is upsetting and makes the phone "cheaper". Bring back the S-Pen.
Value
3
Response from Samsung USBy R&R Team, March 11, 2025
Hey there JRAM20, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the battery and camera quality of your new device. We would love to help you discover and integrate the features of the redesigned S Pen in to your usage. We have provided a link to an article that will help you with these features. We have also provided a link to the Samsung Support Team to help answer any questions that may come up as you continue usage of your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The product looks very attractive
on March 10, 2025
Posted by: Paolodiego28
[This review was collected as part of a promotion.] I can't complain, I had the s24 ultra and it almost always froze because of the apps I had.But with the s25 ultra I don't have those problems, I like its design. I'm very happy with the purchase.
Value
4
Written by a customer while visiting Samsung US