Best Buy - Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray

Average customer rating

4.8

(7,167 Reviews)

Rating breakdown 7,167 reviews

5 Stars

6,124

4 Stars

848

3 Stars

114

2 Stars

1 Star

76%of customers recommend this product.

(

143 out of 187

)

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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray

Customer Rating

The display is exceptional.

on February 9, 2025

Posted by: Amit

from NC

Expertise:Expert

This phone is seriously blowing my mind, the camera is insane. The battery life is a total game-changer, lasting all day and then some. The screen is so bright and crisp, it's like looking through a window. Plus, it's super fast and responsive, no lag at all, it's a total winner.

I would recommend this to a friend!

Features

Performance

Design

Value

Written by a customer while visiting Samsung US

Customer Rating

Memory card back

on April 14, 2025

Posted by: Kool Joe

from Boston

Expertise:Expert

The perfect but no memory card I like it but the only problem I have it's no memory card

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 15, 2025

Hey Kool Joe, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the usage of your new phone as a whole. We understand that the storage of your device may be insufficient for your usage, and you can absolutely expand the capacity of your device with digital cloud based expansion. This has the added benefit of being able to access your media across your ecosystem of connected Samsung products. We have provided a link to the Samsung Support Team if you have questions about the setup and usage of this feature. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Good phone, but not an Ultra

on February 11, 2025

Posted by: Gowthaman

[This review was collected as part of a promotion.] Excellent screen. Blazing fast. Cameras needs to be improved. Photos are too bright sometimes.

S Pen is a downgrade

Value

Response from Samsung USBy R&R Team, February 12, 2025

Hey Gowthaman, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are thrilled with the display and speed of your device. We have provided a link to an article to help you with both the camera features and S Pen usage. We have lastly, provided a link to the Samsung Support Team if you have any additional questions about this or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

My pen😢😭😭😭

on February 22, 2025

Posted by: Thebirdman

[This review was collected as part of a promotion.] They butchered him no pen Bluetooth on the 25 makes it a 1 out of ten design for me also it seems cheaper and doesn't have as vibrant colors

Value

Response from Samsung USBy R&R Team, February 24, 2025

Hi there Thebirdman, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how frustrating it can be when some of your favorite features have been changed and you are finding the ways to continue to use those features. We have provided links to an article to help you with the redesigned S Pen features, and another to the full device manual. This will highlight both the hand gestures and voice commands you can use with your device. Lastly, we have provided a link to the Samsung Support Team if you have questions about these features or any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Lost features

on March 12, 2025

Posted by: DisappointedCustomer

[This review was collected as part of a promotion.] Sadly this phone is a downgraded version of the older S ultra phones. How can you not upgrade the battery or downgrade the s Pen? Features keep getting taken away and phones aren't the upgrade that people want anymore. Felt like a downgrade.

Value

Response from Samsung USBy R&R Team, March 12, 2025

Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We would love nothing more than to help you maximize the battery life, and discover the redesigned features of the S Pen for the best possible experience with your new phone. We have provided links to troubleshooting guides for the battery life of your device, and an article to help you discover ways to use the new S Pen of your phone. We have also shared a link to the full device manual to help you with hand gestures and voice commands you can now use with your phone to control specific functionality. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Crazy fast

on February 11, 2025

Posted by: Coachdana530

[This review was collected as part of a promotion.] I upgraded from an S22 ultra and everything about the phone feels blazingly fast the seamless action across apps and devices with my other Samsung devices including my watch, buds, sound bar and TV is amazing. Can't say I'm overly impressed with their new Now Brief, it's nice, but not ground shaking, in fact don't really use it. However the AI, such as auto transcribe is amazing....so saying it has crashed twice in a week doing nothing more than reading +on two different apps)... It started right back up, but no way to give 5 stars when that happened.

Value

Written by a customer while visiting Samsung US

Customer Rating

Samsung did us loyal customers dirty

on February 25, 2025

Posted by: DisabledTechGuru

[This review was collected as part of a promotion.] After being a loyal Samsung customer since the introduction of the Note series, I can officially say that I'm done with Samsung after they removed the Bluetooth capabilities from the spen. As someone who disabled, I depend on the spen to take pictures when I'm but physically able to get to my phone and take the picture. This is a huge slap in the face to those of us with disabilities and I will no longer celebrate Samsung's inclusivity In the disabled community because they have OFFICIALLY shown us the door. I will but be buying another Galaxy flagship phone until the Bluetooth capabilities are added back to the spen.

Value

Response from Samsung USBy R&R Team, March 3, 2025

Hello DisabledTechGuru, we are grateful to you for your feedback on your Samsung Galaxy S25 Ultra. We completely understand how valuable specific functionality of your device are to you every day. We would love to help you discover the changes int he functionality, and ways you can continue to use your camera without the device directly in hand. We have provided a link to an article to help you with the features of the redesigned S Pen. We have also provided a link to the full device manual to help you discover the hand gestures and voice commands you can use with your camera. Lastly, we have provided a link to the Samsung Support Team if you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US

Customer Rating

A great addition to my Galaxy family.

on March 1, 2025

Posted by: 88raygen

[This review was collected as part of a promotion.] The Galaxy S25 Ultra will give you a seamless experience with its lightning-fast app transitions. This powerhouse of a phone deserves all five stars for its smooth, efficient multitasking capabilities. Whether you're switching between heavy-duty gaming or streaming videos, it performs flawlessly.
Truly a top-tier device!

Value

Written by a customer while visiting Samsung US

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