Best Buy - Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray

Average customer rating

4.8

(7,167 Reviews)

Rating breakdown 7,167 reviews

5 Stars

6,124

4 Stars

848

3 Stars

114

2 Stars

1 Star

76%of customers recommend this product.

(

143 out of 187

)

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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray

Customer Rating

Utra 25 smartphone

on March 20, 2025

Posted by: Tonton

[This review was collected as part of a promotion.] I got this phone last month utra S 25This phone is fire 🔥 everything work perfect navigation battery life 👌 make call so clear I really recommend everyone to jumped in Samsung

Value

Written by a customer while visiting Samsung US

Customer Rating

Stop corporate greediness & start innovating.

on April 28, 2025

Posted by: AngryBird

Samsung S25 Ultra without S-Pen Bluetooth but carrying the Ultra price and name is a preposterous. Why Samsung risking removing it just to save couple bucks per phone (but yes it's millions in saving depending on the sales) and getting all the backlash while it only benefit them profit wise and not for the benefit of customers either money saving wise or feature wise...you're all talking about innovation but indeed kill the innovation by doing it. Other things that Samsung can improve is 16gb ram instead of 12gb this is 2025 with the talking about AI, then the battery it could use a newer tech like carbon silicone battery and bigger capacity but none of all that and yet you still call it innovation...

Response from Samsung USBy R&R Team, April 28, 2025

Hi there AngryBird, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know the important of specific features for your usage, and wanting to feel that you have made the right choice for your needs in a device. We have provided links to an article and the full device manual to hep you integrate the redesigned S Pen features int o your usage, and discover hand gestures and voice commands that can be used as well. We have lastly, shared a link to the Samsung Support Team if you have any additional questions about your Ssamsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Stick with the S24 Ultra, The S25 Ultra Is Awful.

on March 20, 2025

Posted by: Luv2Shop

from Las Vegas, Nevada

Expertise:Intermediate

The S25 Ultra is my most disliked phone of the decade. The S Pen no longer has Bluetooth connectivity and it no longer has a battery. And I really hate the new camera lenses, especially with them sticking out and collecting dust. Another thing too, Samsung’s new One UI 8 is such an eyesore. The app icons look dull and unoriginal (especially the new Mail icon. It now has an @ symbol in the middle???). Samsung also changed everything in the standard UI, with the App Search bar now being on the bottom and the app opening transition now looking less interesting and a lot more. Samsung is taking steps backwards now, and I think these actions are really bad mistakes, and they make me not want to buy another Samsung product.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, March 21, 2025

Hello there Luv2Shop, we appreciate your feedback on your new Samsung Galaxy S25 Ultra. We know how valuable your phone is to you, and how frustrating it can be when the features you expect have been redesigned. We would love nothing more than to help you align the settings to your preferences, and have the best possible experience with your new device. We have provided links to troubleshooting guides and articles to help you with the S Pen usage, One UI7 features, and discovering the hand gestures and voice commands you can use with the camera. We have also provided a link to the Samsung Support Team if you have any questions or continue to experience any frustrations with your Samsung products. We appreciate you being a loyal Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

S PEN DOWNGRADE

on May 4, 2025

Posted by: JFin

from Ohio

Expertise:Expert

Possibly returning it soon. There are some things I love about this phone. When trying to set up my S Pen is when I found out that the functionality of it has been downgraded. I've been buying Samsung phones happily for years but why pay more for a phone that I've lost one of my favorite features of.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, May 5, 2025

Hi JFin, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand that changes to the functionality of a device and accessories can cause frustration, and hinder your overall enjoyment of your device. We have provided a link to an article to help you with the redesigned S Pen features and help you integrate them in to your usage. We have also provided a link to the full device manual to help you with voice commands and hand gestures you can also use to control your device. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Samsung took away features: Bluetooth pen is gone

on February 11, 2025

Posted by: Anonymous

[This review was collected as part of a promotion.] Why take away the Bluetooth pen? Using it for remotely snapping a photo was very useful. This is a dumb move samsung. The ultra phone should have all the features and more. You added LOG! Who even knows what LOG is? But then remove the Bluetooth pen? Makes absolutely no sense.

Value

Response from Samsung USBy R&R Team, February 13, 2025

Hi there EddieSuarez, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand that changes to the features of your device can take some time to adjust and integrate in to your daily usage. We have provided a link to an article to help you with the features of the redesigned S Pen. We have also shared a link to the full device manual that highlights both voice and hand gestures you can use with the camera of your phone. Lastly, we have provided a link to the Samsung Support Team if you have any additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Downgraded phone

on February 18, 2025

Posted by: 675746854

[This review was collected as part of a promotion.] Downgraded the Bluetooth Spen. Spen for kids. Ai features only. Price is higher.

Value

Response from Samsung USBy R&R Team, February 18, 2025

Hello 675746854, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important specific features of your device are to you every day. We have provided a link to an article below to help you with the redesigned features of your S Pen. We have also shared a link to the full device manual to help you integrate voice controls and hand gestures that can be used for previous features of the S Pen. We have also shared a link to the Samsung Support Team if you have additional questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Not worth it.

on February 22, 2025

Posted by: Joce

Expertise:Expert

I've had it for a month or so. Bought this and did the upgrade because of the pen. Come to find out 5his doesn't have the feature to take photos with the pen. What a waste of money. The whole reason I did the upgrade. I don't care about anything else with the pen. I truly hate the size and have always done the smaller versions of a phone. Now im stuck with this because I did a trade in.

Response from Samsung USBy R&R Team, February 24, 2025

Hi there Joce, thank you for taking time out of your day to share your thoughts about your new Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be to have a device that is not meeting your expectations. We have provided a link to the full device manual to help you with the voice commands and hand gestures you can use with the camera. We have also shared a link to the Samsung Support Team if you would like assistance with this or any additional features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

S-pen no longer camera remote

on March 10, 2025

Posted by: Janh

from North carolina

Expertise:Expert

VERY disappointed that the S-pen is not a camera remote. I WOULD NOT have upgraded if I had known. Bad on me for not doing my research

No, I would not recommend this to a friend.

Response from Samsung USBy R&R Team, March 10, 2025

Hey there Janh, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important specific features of your device are to you every day, and we would love to help you find alternative ways to use your camera from a distance. We have provided a link to the full device manual that highlights both hand gestures and voice commands you can use with your device to remotely control your camera. We have also shared a link to the Samsung Support Team to answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

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