Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(17,772 Reviews)
Rating breakdown 17,772 reviews
5 Stars
15,348
4 Stars
1,923
3 Stars
311
2 Stars
95
1 Star
95
84%of customers recommend this product.
(
582 out of
696)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
1
Weak touch sensivity
on September 15, 2025
Posted by: Hedieh
[This review was collected as part of a promotion.] Weak touch sensivity and its pen is not working properly
Value
1
Response from Samsung USBy R&R Team, September 18, 2025
Hello Hedieh, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not aligning to your expectations. We have provided a link to a troubleshooting guide to assist you with the responsiveness of your display. We have also shared a link to the Samsung Support Team to offer assistance with the frustration you mention with your S Pen. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing becuse of the 200MP camara
on September 16, 2025
Posted by: TITO12
[This review was collected as part of a promotion.] The samsong 25s Ultra is in my opinion one of the most complete smart fon in the market. Starting with the camara that takes pictures like if I was a pro. Know I am the family photographer. This phone is very smooth even when running multiple programs in the background. The Galaxy AI system is spectacular, mainly when planing going out but not knowing where, it makes it easy and simple. A nice tuch of the Galaxy AI is when it helps me analyze a pdf document. This is just just the tip of the iceberg.
Value
5
Written by a customer while visiting Samsung US
Posted by: Denis
Expertise:Intermediate
Verified Purchase:Yes
Phone is super-fast with a smooth operating system.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone and features
on September 19, 2025
Posted by: Srd4181
[This review was collected as part of a promotion.] This phone is perfect for me.It has tons of features, and it's not too complicated.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Reliability
on September 20, 2025
Posted by: SamSinginnn93
[This review was collected as part of a promotion.] I love how the newly implemented Galaxy AI isn't forced upon the user. It's entirely opt-in varied, i appreciate the consideration of any potential distrust that a consumer may have being respected. This phone has been through seriously inclement weather conditions and has yet to drop a signal on me when I needed it most. The gaming on it is extremely smooth and running on average 90~120 FPS.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
"Galaxy S25 Ultra: Power Meets Precision
on October 10, 2025
Posted by: Izakvdm
[This review was collected as part of a promotion.] The Galaxy S25 Ultra delivers where it matters most: speed, power, and performance. Whether multitasking, gaming, or handling demanding apps, this phone feels lightning-fast and effortlessly smooth. The display is stunning—vibrant, crisp, and a joy to use indoors and out.
Samsung’s S Pen continues to be a standout feature, especially when paired with the broader Galaxy ecosystem. From seamless device syncing to productivity boosts, the integrations feel polished and genuinely useful.
However, the much-hyped @GalaxyAI features fall short. Most enhancements are software-based and don’t feel like true hardware-driven innovation. It’s more marketing than magic.
Battery life is fair—not bad, but not class-leading either. You’ll get through a day, but power users may need a top-up by evening.
Verdict: A powerhouse flagship with real utility in Samsung’s ecosystem, but don’t buy it for the AI. Buy it for the speed, screen, and stylus.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Everything I could want
on October 11, 2025
Posted by: Asan8815
[This review was collected as part of a promotion.] I upgraded from a Galaxy Note 20 and the S25 Ultra has not disappointed. I have had the Note devices for about the last 10 years and was worried I wouldn't find something I liked as well when I found out they were being discontinued, but the S25 Ultra with Galaxy AI is incredible. The features available on this model are second to none and I would highly recommend this device to anyone. The call assist is such a cool feature, the camera is INCREDIBLE, and having the S pen like I did on my Note is wonderful. 10/10 for me on this device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone super fast and takes great pics
on October 15, 2025
Posted by: Jungs86
[This review was collected as part of a promotion.] Ai is smart answers almost everything i ask. Runs smooth and quickly. Beautiful bright screen charges really fast and long lasting battery
Value
5
Written by a customer while visiting Samsung US