Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(28,896 Reviews)
Rating breakdown 28,896 reviews
5 Stars
24,763
4 Stars
3,231
3 Stars
558
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Works good
on August 17, 2026
Posted by: Clong0712
[This review was collected as part of a promotion.] Very little buffer good side and water resistant. I've had these phones since they came out. Samsung makes the best phone available.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S model phone.
on August 17, 2026
Posted by: SarahXCaitlyn
[This review was collected as part of a promotion.] This was my first S model phone. Before I had decided to purchase this model. I had a samsung note 10ultra+ for way longer than what most people have cellphones for. All because every phone that came out. Just didnt have the features or capabilities I wanted at the time. But, I choose to get this one not only because I kept hearing GREAT reviews about them. But, also because I'm a huge advocate for having a "S PEN" that would be able to be stored conveniently inside of the phone. The S models have been what I need and want my cellphone to be capable of doing plus WAY MORE. I think the S model has come so far in my opinion as well. It takes fantastic photos and videos. It has great editing tools. That make whatever im editing come out just ask I envisioned it to. All the little features of the phone are pretty thoughtful. I'm past due for a new upgrade phone. And can not wait to see what the next phone I choose to get is capable of!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Reliable, easy to use, battery lasts long
on August 17, 2026
Posted by: ChocoHolic
[This review was collected as part of a promotion.] I use my Samsung phone for streaming music and videos. The camera is fantastic as well. Also, the sound is superb.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Upgrade from S10+.Kinda regret it.
on August 17, 2026
Posted by: BigLaw20878
[This review was collected as part of a promotion.] To be honest, I chose the S25 Ultra because I had to upgrade my S10+. I chose this phone mainly because of the camera, the stylus and the fact that it came with several years worth of updates. Out of the box I immediately started noticing issues, especially with the software. The AI features are very helpful and I'm learning a little more as I use it. Unfortunately, this phone doesn't have an SD card slot, but, I knew that going in. Because of the issues I've faced with this device, I may be going with a competitor the next time I'm in the market for a new device. Again, I chose this phone as an upgrade to my old phone, but now, I think my old phone is better in certain areas.
Value
3
Response from Samsung USBy R&R Team, August 19, 2026
Hey BigLaw20878, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand upgrading to a new device can come with a learning curve that can cause frustration as you adjust to the differences from your previous device to your new one. We have provided a link to the complete manual to assist you with the discovery and alignment of your device. We have also provided a link to the Samsung Support Team to assist you further if you have questions about storage expansion, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best of the best 👌
on August 17, 2026
Posted by: Carobles
[This review was collected as part of a promotion.] I chose the Galaxy S25 Ultra 'cause it feels great in my hands – super light, compact, and comfy. Plus, it's a powerhouse when it comes to performance. And I trust Samsung for quality and timely updates. Best phones ever.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on August 17, 2026
Posted by: Glaxayworker
[This review was collected as part of a promotion.] I choose this phone because I jad a z folder that stop working. Alot of what I do is on my phone. This is great for faxing and dox. If you work off your phone this is great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
More features than I know what do do with.
on August 17, 2026
Posted by: JodyJo
[This review was collected as part of a promotion.] I chose the s25 ultra because it was the newest and best model out when I bought it. I have been using Samsung phones ever since the first galaxy s came out at the time of the first I phone and Samsung has always been superior. They have always had a better camera, 200 mp rear facing on my current model. And they have always had a more user friendly interface. My brother and I went to a concert and his I phone didnt have service and his battery was low. I turned on my mobile Hotspot and then turned on my wireless power charging and charged his phone off of mine. He couldn't believe all the features my phone has and was left speechless when he found out Samsungs capabilities. For work whenever a picture needs to be taken of something to be sent to a tech or engineer my boss always has me take the pictures and send them because nobody else in the shops phone csn take pictures with such clarity and such fine detail which is needed when sending pictures of blueprints for machining or of parts thst we need to find to fix machines. I have chosen Samsung for 16 years now and have never been let down. It is especially nice the way it pairs with both of my Samsung TVs for streaming and sharing images. I still have my S23 ultra that will be unlocked so my wife can use it on Verizon because it is still more capable than the newest I phone and many other phones on the market.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is an exceptional phone.
on August 17, 2026
Posted by: RAYBALLHALL
[This review was collected as part of a promotion.] I chose the S25 ULTRA Samsung Galaxy and have had this state of the art phone for well over a year now, with no reason for an immediate upgrade any time soon. Perhaps in another year or so, I will upgrade but right now this phone does everything I ask, everything that a person would need it to.
Value
5
Written by a customer while visiting Samsung US