Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(18,230 Reviews)
Rating breakdown 18,230 reviews
5 Stars
15,727
4 Stars
1,977
3 Stars
319
2 Stars
99
1 Star
108
84%of customers recommend this product.
(
619 out of
739)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great battery life
on February 17, 2025
Posted by: Hector
[This review was collected as part of a promotion.] The 5000 mAh battery, provides tons of time of usage under active conditions, and supplies me with fast charging, to the point that seems impossible to run out of charge.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The last phone you'll need!
on February 17, 2025
Posted by: Chevy7585
[This review was collected as part of a promotion.] Was hesitant on purchasing this phone as I previously had an S24. I have to say that this phone in my personal opinion is way better in every aspect. The only thing I dislike is the S-pen features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loving This After My Note20 Ultra
on February 17, 2025
Posted by: SamsSung
[This review was collected as part of a promotion.] Loving the new S25!! I had no idea how many awesome features I was missing out on by waiting to upgrade!
Love the AI! Love the UI! LOVE the camera!
The Now brief is ESPECIALLY awesome! Love how it gets me ready for the day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An amazing phone, however the Now bar/brief needs
on February 17, 2025
Posted by: HerculesThikalonos23
[This review was collected as part of a promotion.] I'm so hyped about my upgrade from the S22 Ultra to the S25 Ultra! 🤩 Everything about this new device is amazing, it's such a step up. The camera is insane, and the display is gorgeous. They could definitely improve the now bar though, as I only receive two briefs currently. That's morning and late at night. I wish it was more of a scrolling now bar with highlighted brief information continuously, and a more detailed brief during the morning, midday, evening, and night bries. Still, totally worth the upgrade! What do you guys think? #S25Ultra #Upgrade #Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Overall
on February 17, 2025
Posted by: SaveLives
[This review was collected as part of a promotion.] I have an amazing experience with Samsung products! But Samsung Galaxy S25 Ultra exceeded my expectations. AI-powered tools, fast performance, premium specs, good battery life, and a brilliant camera makes it one of the best compact Android phones.
I highly recommend it to anyone.
I highly recommend it to anyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the Ai of the phone
on February 17, 2025
Posted by: Gonzo1015
[This review was collected as part of a promotion.] I love samsung company for me is great company ., and this phone 📱 is premium
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love the phone
on February 17, 2025
Posted by: Rebecca1
[This review was collected as part of a promotion.] The phone's battery life is a downgradeforthe previous phones. Overheating has significantly impact device performance and longevity. Consistent signal strength issued are essential for reliable communication. Freezing screens disrupt workflow and create user frustration. Addressing these issues is paramount for a positive user experience. Improvements in these areas would greatly enhance the overall quality of the device. Focusing on these core functionalities will contribute to customer satisfaction and brand loyalty. Prioritizing these enhancements will solidify the phone's position in the competitive market.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hello there Rebecca1, thank you for sharing your thoughts about your new Samsung Galaxy S25 Ultra with us. We would love to help you troubleshoot the frustrations you are experiencing and help you fully love your new device. We have provided links to troubleshooting guides below to help you with thebattery, connection to your carrier, and freezing you mention experiencing with your device. The battery life should improve over time as it adapts to your specific usage. We have also provided a link to the Samsung Support Team if these experiences continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
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Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Ultra quality
on February 17, 2025
Posted by: Tonyw2394
[This review was collected as part of a promotion.] Great phone. Sometimes it has hiccups i think with the 100x zoom. I feel like a small update can fix this. I've had the phone 2 weeks and its froze on me twice for a split second. Again I'm sure a update will fix this. Overall I recommend this phone. Everyone cries about the S pen not being Bluetooth to take pics. You can hold your palm up to the phone to take pics. Overall I was forced to get the ultra. I usually get the ( plus) series phone but the price was so similar this time around so why not. The now brief isn't my favorite. It doesn't seem to really tell me anything too important my galaxy watch doesn't already tell me.
Value
5
Written by a customer while visiting Samsung US