Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(6,022 Reviews)
Rating breakdown 6,022 reviews
5 Stars
5,161
4 Stars
722
3 Stars
93
2 Stars
22
1 Star
24
82%of customers recommend this product.
(
106 out of
130)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
This phone exceeded my expectations by far.
on March 6, 2025
Posted by: BosLyfe74
[This review was collected as part of a promotion.] I use my S25 Ultra for everything including starting my car. Awesome device. Highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone in the market
on March 6, 2025
Posted by: jefflimausa
[This review was collected as part of a promotion.] Simply fantastic. Amazing camera. Light. Slick. Fast. Best phone ever.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The s pen doesn't work, it doesn't have Bluetooth,
on March 10, 2025
Posted by: Guss666
[This review was collected as part of a promotion.] The s pen does not have Bluetooth, the pen pointer is not calibrated
Value
1
Response from Samsung USBy R&R Team, March 11, 2025
Hello Guss666, we appreciate you taking time out of your busy day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the features you have been using and are accustomed to can take time to and cause frustration. We have provided a link to an article that highlights the usage of your S Pen. Your Galaxy S25 Ultra’s S Pen can be used to create quick notes and memos, drawings, artwork, and more! You can easily use S Pen related features such as AI Select, Translate, and Magnify to help you utilize your phone and multitask throughout the day. Plus, additional S Pen settings can be customized depending on how you’d like to use the S Pen. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Customer Rating
3
Pretty good phone.
on March 11, 2025
Posted by: Scarlett10
[This review was collected as part of a promotion.] I'm going to list the things I'm unhappy with first, the flat glass screen... The old curved design was better.
Why is there no SD card support????
We've been asking this for years. This is the model that should have it expendable memory SD slot!
Battery life is okay. I'm having to charge it a couple times a day. I'm not sure if I have to do with reception.
I do stream a lot of Netflix daily.
I upgraded from a Note 10 Plus and this is a big upgrade.
There's about 10 times more settings that need to turn off to make it your own.
including removing apps that have privacy issues.
I don't use the AI features at all.
Cameras is really good.
Why is there no SD card support????
We've been asking this for years. This is the model that should have it expendable memory SD slot!
Battery life is okay. I'm having to charge it a couple times a day. I'm not sure if I have to do with reception.
I do stream a lot of Netflix daily.
I upgraded from a Note 10 Plus and this is a big upgrade.
There's about 10 times more settings that need to turn off to make it your own.
including removing apps that have privacy issues.
I don't use the AI features at all.
Cameras is really good.
Value
3
Response from Samsung USBy R&R Team, March 12, 2025
Hi Scarlett10, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the design and appearance of your device will take time to feel natural in your hand and natural during usage. We would love to help you best align the software and settings of your device, and truly love using your new device every day. If you are finding the storage to be insufficient for your usage, we would love to help you expand the storage of your device with cloud based digital options. The removal of the micro SD card has helped to create a more durable and water resistant device. We have provided links to a few articles to help you maximize the battery life of your device. Lastly, we have provided links to the full device manual and the Samsung Support Team to integrate the features of Galaxy AI in to your usage, align the settings to your preferences, and answer any questions that may come up as you continue exploring your new phone. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Love my S25 ultra
on March 12, 2025
Posted by: Lgh10052002
[This review was collected as part of a promotion.] Great AI feature, super fast speed.
Upgrade from S24ultra. No regret
Upgrade from S24ultra. No regret
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on February 22, 2025
Posted by: Pamtara
[This review was collected as part of a promotion.] Love Gemini. Style more appealing. Great phone overall.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
terrible display vs previous models will return
on January 31, 2025
Posted by: disappointed
Returning the phone! The screen is terrible. Artifacts and glitches in menus; colors are muted, contrast is awful. Went through every option to try and make it tolerable. The vivid slide bar is useless. My s21 with "eye protecton" on has a sharper more vibrant display. Why have a high quality camera when all the pictures look terrible on the screen? I have never been more disappointed in a phone. I have had multiple generations of Samsung phones; unless they do something about the display this will unfortunately be my last.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 7, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when your new device is not meeting your expectations in appearance andfunctionality. In your settings if ‘Natural’ is selected in Screen mode, or ‘Eye comfort shield’ or ‘Adaptive color tone’ is enabled in Display settings, you are not able to adjust the ‘Vividness’ option as the ‘Advanced settings’ does not appear on the settings menu. We have provided links to the full device manual to help you further with these features, and to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
good
on February 7, 2025
Posted by: david
from Florida
Expertise:Beginner
good phone to buy need 1vtbyt storages Dsmart phone
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US