Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(6,019 Reviews)
Rating breakdown 6,019 reviews
5 Stars
5,159
4 Stars
721
3 Stars
93
2 Stars
22
1 Star
24
82%of customers recommend this product.
(
106 out of
130)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Galaxy 25 ultra
on February 21, 2025
Posted by: Runner8998
[This review was collected as part of a promotion.] Loving the samsung galaxy 25 ultra. All the new features are amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Text message customize notification
on February 21, 2025
Posted by: Ellie
I brought my Galaxy S25 Ultra a month ago and I have been trying to set a separate notification for my text messages. I have tried this step below - and these steps did not work. There is no option within the phones settings
Go to Settings
Tap Sounds and vibration
Tap Notification sound
Select a sound to preview and choose it
To customize the notification sound for a specific app, go to Apps, select the app, then tap Notifications
Select Notification categories
Select a category to customize
Select Alert, then tap Sound
Select a sound and press the back button to apply changes
I also tried the 3 dots within the individual text message that seems to work. Bur not able to set for all incoming text messages to have sperste notification sound.
Go to Settings
Tap Sounds and vibration
Tap Notification sound
Select a sound to preview and choose it
To customize the notification sound for a specific app, go to Apps, select the app, then tap Notifications
Select Notification categories
Select a category to customize
Select Alert, then tap Sound
Select a sound and press the back button to apply changes
I also tried the 3 dots within the individual text message that seems to work. Bur not able to set for all incoming text messages to have sperste notification sound.
Response from Samsung USBy R&R Team, February 24, 2025
Hi there Ellie, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important specific features of your device are to you every day. We have provided links to a few resources to assist you if the settings you are choosing are not then operating as expected. These include the full device manual and the Samsung Support Team. These experts can work with you one on one to align the settings to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra to the max!
on February 7, 2025
Posted by: 808samsung
[This review was collected as part of a promotion.] I use the Galaxy S25 ultra as my main camera, I'm no longer carrying a separate camera. The 1tb storage comes in handy, my old phone was almost maxed at 512gb. Also love the new Always on Display and the official crocs case
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra worth the wait
on February 9, 2025
Posted by: Red72
Waited for the s25 ultra instead of getting the s24 ultra and I'm glad I did .the pre order price was unbelievable price plus 1 tb storage made it a easy choice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Back and Better Review
on February 11, 2025
Posted by: YOLO16
[This review was collected as part of a promotion.] I am pleased with the arrival of my new Samsung S25 Ultra. Its substantial storage capacity, coupled with the advanced Gemini AI features for photo-to-art conversion, is particularly impressive. It has seamless actions across all apps and the Now Brief that helps track my energy levels as part of Samsung Health. The enhanced processor facilitates faster upload and download speeds. Furthermore, I appreciate the phone's aesthetically pleasing rounded edges.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Just okay, not worth the upgrade from the S23
on February 17, 2025
Posted by: Jeffsss
[This review was collected as part of a promotion.] Device is just alright, but not much of an upgrade from the S23 and not really worth the money. The lack of Bluetooth in the s pen is a disappointment, the AI functions aren't really impressive, bixby still sucks, and the camera didn't really improve much.
Value
2
Response from Samsung USBy R&R Team, February 18, 2025
Hi there Jeffsss, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand that the changes that have been made can cause frustration for you as you learn the adjustment to your usage for similar functionality. We have provided links to an article to help you with the new features of your S Pen, an articel to help you with the camera features, and to the full device manual to help you with the features now available as a replacement. The full manual can also help you discover the ways you can use Gemini as your assistant. We have lastly, shared a link to the Samsung Support Team to answer any questions you may have about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
This phone feels like it could be a downgrade
on February 18, 2025
Posted by: Jerem0y
[This review was collected as part of a promotion.] This phone was a upgrade from the previous model of Samsung galaxy, and that previous model I feel was better than the new model. Though it's nice to have upgraded CPU and speed, there's other features that I miss. I miss the design very badly the s24 felt so much better to hold than the s25.
Value
2
Response from Samsung USBy R&R Team, February 18, 2025
Hi Jerem0y, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the enhanced speed and processor of you new phone. Without knowing what features you are missing with these updates, we have provided a link to the full device manual to help you discover new ways to accomplish these tasks. We have also shared a link to the Samsung Support Team to offer one on one assistance with any frustrations you may be experiencing. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
same quality, same experience.
on February 19, 2025
Posted by: Dionisio
[This review was collected as part of a promotion.] phone feel better in my hands than previous, but most of us will use protective cases anyway, so the change is minimum.
AI features are definitely disappointing, but I really have not expectations about it. I don't see the use of it.
About Gemini from Google, it really is a glorified search engine and I don't see why I should hold a conversation with a "computer"
About Gemini from Google, it really is a glorified search engine and I don't see why I should hold a conversation with a "computer"
anything else is standard in what I expect from a Samsung phone (I switch every year)
Value
4
Written by a customer while visiting Samsung US