Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,702 Reviews)
Rating breakdown 15,702 reviews
5 Stars
13,556
4 Stars
1,692
3 Stars
282
2 Stars
87
1 Star
85
83%of customers recommend this product.
(
488 out of
590)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
Missed The Mark
on February 18, 2025
Posted by: RichyRich
from North East USA
Expertise:Intermediate
I bought the 1tb model about 2 weeks ago and comparing it side-by-side to my S24 Ultra. As always, great form factor for Samsung. The first thing I noticed was the crisp display and ultra quick performance, (ha ha, forgive the pun). With that being said, compared to my S24 Ultra, I really isn't anything new. I salivated for a month waiting for this phone to become available and frankly, it is a let-down. It fees more rigid and is not as comfortable in my hand and even hurts to hold it. And since the S24 Ultra is going to get the One UI 7 update, it too will have AI soon. Part of my let-down is really focused on the fact that I hate AI, so I understand I might be biased. The new flat sides in my opinion fall short of those that are already included with another major competitor. Perhaps if Samsung had made them polished silver like that competitor, I might like it better. Simply put, if you never owned a Galaxy series ultra before then by all means make the jump. If you already own an S24 Ultra, don't waste your money! I actually like my S24 Ultra better.
Features
3
Performance
5
Design
3
Value
2
Response from Samsung USBy R&R Team, February 20, 2025
Hello RichyRich, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. Your feedback is invaluable to us as we continue to innovate our product line to provide the best possible devices to our customers to align to their needs. We understand that the change in form factor will take time to feel comfortable in your hand, and we are pleased toh ear that you are pleased with the speed and display quality of your device. We have provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Improved in every way
on February 18, 2025
Posted by: PhoneUp3
[This review was collected as part of a promotion.] Battery is better, charges faster, it can run all my apps at the same time, S-Pen is responsive, the camera is great, the screen never gets oily, and the display is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An amazing upgrade
on February 18, 2025
Posted by: Nonsensicalnick
[This review was collected as part of a promotion.] Was not expecting such a huge upgrade from the previous generation but I MA blown away by the s25 ultra, especially so pared to the amazing S24 ultra.
Now brief is interesting, the Audio eraser is like magic, and all the new features and AI enhancements seem great!
Now brief is interesting, the Audio eraser is like magic, and all the new features and AI enhancements seem great!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone but missing "flagship" features
on February 18, 2025
Posted by: ToddDax
[This review was collected as part of a promotion.] This is a great phone. I want to start there because it is, but there are three things that bug me and keep me from really liking this phone. The first is that the phone feels less substantial than previous iterations, it's more of a personal thing but it struck me as odd. The second is the loss of the curved edges, I may be in the minority here but i loved using those for silent notifications. The this is the loss of blue tooth for the pen, I used to use the phone to take really neat pictures but can't now.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hey there ToddDax, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the appearance, functionality, and feel of your device can take some adjustment time. This device has been made lighter from previous version to help our customers feel more comfortable carrying their new device all day. We have provided a link below to an article to help you with the redesigned S Pen and ways you can use it. We have also provided a link to the full device manual to help you with voice commands and hand gestures you can use with your camera as a replacement for the S Pen. We have lastly, provided a link to the Samsung Support Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Best one yet
on February 18, 2025
Posted by: Timoth
[This review was collected as part of a promotion.] Phone is snappy and has great battery life. Just started playing with the AI features. I love the audio eraser.
I wish it still have Bluetooth s-pen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Comfortable to hold
on February 18, 2025
Posted by: Hacksource
[This review was collected as part of a promotion.] The new round corners make the s25 ultra a lot more comfortable to hold than the previous iterations
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice not Perfect
on February 18, 2025
Posted by: Weatherguy25
[This review was collected as part of a promotion.] I do appreciate that this phone is solid and doesn't feel cheap. There has been no issues or malfunctions and the camera works well.
The only reason why I gave 3 stars is simply because of the outdated software. The phone came with December patch however we are now in February. I've had the phone for 2 weeks and the official release date was 02/07/2025 - but still no software upgrades.
I work from home in a more advanced position that allows me to have teams on my phone. As a result of the software not being updated I am unable to access Teams which affects my ability to work.
Side note. The green isn't so green :(
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hi there Weatherguy25, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable specific apps and features of your device are to you every day. We have provided a link to an article to help you troubleshoot this experience. We have also shared a link to the Samsung Support Team to offer additional assistance and answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Removing S-Pen functionality is Wrong
on February 18, 2025
Posted by: ZoltarSpeaks
[This review was collected as part of a promotion.] While I like the extra power, speed and anti-reflective / glare screen (compared to my S23 Ultra), it remains to be seen if I can will keep it due to the reduced S-pen functionality. On average I take over 15,000 photos a year and most were taken using the S-pen shutter button on my S23 Ultra. Most of these could not have been taken with the phone shutter button or my watch due to how I use the phone on an extender.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hello ZoltarSpeaks, we appreciate your feedback on your Samsung Galaxy S25 Ultra. we know how frustrating it can be when your device is not supporting a feature you find so vital to your usage and enjoyment. We have provided a link to the full device manual that highlights the addition of voice commands and hand gestures you can use as a control for the camera on your Galaxy S25 Ultra as well. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US