Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(7,143 Reviews)
Rating breakdown 7,143 reviews
5 Stars
6,112
4 Stars
845
3 Stars
111
2 Stars
38
1 Star
37
78%of customers recommend this product.
(
139 out of
178)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great phone!
on February 25, 2025
Posted by: Sammyuser4life
[This review was collected as part of a promotion.] Phones is user friendly, easy to work and do what you want, able to run multiple apps seamlessly. Takes beautiful pictures. Screen is bright and the colors are crisp.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on February 25, 2025
Posted by: Reggie
[This review was collected as part of a promotion.] Is pretty good phone in my opinion . NO Bluetooth functionality on S pen is drawback
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Buggy software, not noticeably dif from s24u
on February 25, 2025
Posted by: Shrekswamp
[This review was collected as part of a promotion.] My phone freezes periodically. My web links i saved to my phone disappear periodically. The extend lock feature disables itself and removes my devices and locations. The screen flickers and doesn't scroll when I'm browsing email, different apps, and webpages.
Value
3
Response from Samsung USBy R&R Team, March 3, 2025
Hi there Shrekswamp, we appreciate your feedback on your new Samsung Galaxy S25 Ultra. We understand how valuable your device is to you every day, and we would love to help you resolve the frustrations you mention experiencing interrupting your usage of your device. We have provided a link to an article to help you troubleshot the interruption to your apps you mention. We also recommend enhancing the refresh rate for the occasional freezing you mention. You can do this in your settings app under display, and adjusting the motion smoothness from standard to adaptive. We have also provided a link to an article to assist you with this experience. Lastly, we have provided a link to the Samsung Support Team if these experiences continue or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera
on February 25, 2025
Posted by: Blueeyes
[This review was collected as part of a promotion.] The phone is great camera is awesome, I would and do tell everyone they need one
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Stunning technology with a touch of class
on February 25, 2025
Posted by: Mickey
[This review was collected as part of a promotion.] S25 ultra is a truly remarkable phone in today's market (Feb 25'). I'm a very excited to use after upgrading from my s21 ultra. New S25 Ultra feels and looks very good. New Ai features are amazing. I have never had issues with ultra phones. Highly recommend even if you own a S24 ultra. Thank you
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!
on February 25, 2025
Posted by: Buddyfjw
[This review was collected as part of a promotion.] I upgraded from a S22 ultra, and thought it was the best phone ever, but the S25 ultra is so much better, I cannot believe all the things that are better, this phone is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good but not perfect
on February 25, 2025
Posted by: Ninja1
[This review was collected as part of a promotion.] Device runs very fast most of the time. Has random occasional small lag or glitches but goes back to normal. Battery seems to be improved but I'd like battery capacity to grow so that battery can last all day even doing demanding tasks. Phone feels and looks nice, more durable. Ai features are fun, I think they have potential but not yet a integral part of the phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone so far
on February 25, 2025
Posted by: EggyPoo
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is absolutely incredible. Everything about it feels smooth fast and premium. The display is stunning the camera takes breathtaking photos and the performance is flawless no matter what you throw at it. Whether I'm gaming, working or just scrolling it feels effortless. The battery lasts all day the design is sleek and every detail makes it even better. It’s easily the best phone I’ve ever used.
Value
5
Written by a customer while visiting Samsung US