Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(14,386 Reviews)
Open Ratings Snapshot
Rating breakdown 14,386 reviews
5 Stars
12,422
4 Stars
1,552
3 Stars
253
2 Stars
82
1 Star
77
82%of customers recommend this product. 
(
442 out of 540
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Fantastic Device
on February 18, 2025
Posted by: ImRhyme
[This review was collected as part of a promotion.] After my last phone's internal parts failed, I pre-ordered the S25 Ultra. As someone new to the Galaxy phone series, I have been pleasantly surprised at just how efficient and useful this phone is. Especially with the seamless integration of AI, everything has been so easy to handle. The "Now Brief" feature is a nice little touch to keep you updated on all the things you are interested in, and the various seamless actions across apps makes it a smooth experience. I am very happy with this device and look forward to the future of Galaxy phones.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love the screen
on February 18, 2025
Posted by: Shopper223
[This review was collected as part of a promotion.] The screen on this phone is so large and clear that it makes me want to buy a samsung TV. Although I was pretty upset about the S Pen downgrade, the s25 ultra still has a lot of fantastic features. Its a great experience as a whole.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great technology, easy to use i love so much.
on February 18, 2025
Posted by: GeraRod
[This review was collected as part of a promotion.] I use my Samsung for my work all the time! The interface makes it so easy to use! The high definition camera is incredible! I'm constantly in and out of zoom conferences all day! My Samsung makes it a breeze! I prefer it to my pc and laptop! I have everything i need in the palm of my hand! Love the capacity to open each app, really fast!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Comfortable
on February 17, 2025
Posted by: rickkenoi8
[This review was collected as part of a promotion.] Comfortable holds really good does not feel like it's gonna slip
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Upgraded from s24+ to s25 Ultra
on February 17, 2025
Posted by: ReBornAli
[This review was collected as part of a promotion.] Upgraded from the s24+ to the s25 Ultra not for the performance but for the screen. To me it is a really big difference and I don't regret a single thing about upgrading. The screen is beautiful!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra
on February 17, 2025
Posted by: Mechanic808
[This review was collected as part of a promotion.] Coming from the S23 Ultra, I like the flat screen. Also, I like the new One UI.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
I think it needs more important
on February 18, 2025
Posted by: Bighomie85
[This review was collected as part of a promotion.] I use it for a movie on music and games i use it for photos
Value
3 out of 5
3
Response from Samsung USBy R&R TeamFebruary 20, 2025
Hey there Bighomie85, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are with your streaming and gaming on your new device. We have provided links to a few resources to help you discover additional capabilities that can enhance your experience, and answer any questions that may arise as you continue using your Sasmsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Phone!
on February 18, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Great phone with great battery life. Love how fat and smooth it is to use. The "Now Breif" and "Audio Eraser" are also amazing.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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