Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(6,005 Reviews)
Rating breakdown 6,005 reviews
5 Stars
5,145
4 Stars
720
3 Stars
94
2 Stars
22
1 Star
24
82%of customers recommend this product.
(
106 out of
130)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
2
Should have kept my S24 Ultra
on February 10, 2025
Posted by: jd1761
from Miami
Expertise:Intermediate
Should have kept my S 24 Ultra. Received S 25 Ultra and feels like I downgraded from first class to coach. Small phone, rounded corners, no bluetooth pen. Just like every other phone except twice the price.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, February 11, 2025
Hi there Jd1761, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how important specific features of your device are to you every day. While the corners have a more round shape with the Galaxy S25 Ultra the display size has been slightly enlarged from 6.8 inches to 6.9 inches. The weight has been lessened and the width and depth have been made smaller for a more easily carried device. If you are seeking a larger display the Z Fold Series of device has the largest inner display. We have also provided a link to an article to help you with the updated features and usage of the S Pen with your device. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung The Unbeatable.
on February 11, 2025
Posted by: Indrakumar
[This review was collected as part of a promotion.] Samsung is the best phone ever made, i started with my first phone with Samsung Galaxy S, and never left samsung again Now with "Seamless action across apps" is so smooth that I find myself slower than the screen response. The "Audio Eraser" feature is the best with a lot of noise reduction in my videos, example the aircondioner or a fan sound. "Now Brief" is a quick stop for a shortcut for viewing topics which are interesting to you as per your preference. The camera on my S25 Ultra is so amazing that me being a photography hobbyist using Nikon D610 am very impressed with the night shots of S25 Ultra, To sum it up, this phone has made a growth in technology every year impressing every user every time. Have been always recommended Samsung to all my friends and will continue to recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
My Opinion...
on February 11, 2025
Posted by: JessyG
[This review was collected as part of a promotion.] I have yet to scratch the surface of this phone as I've only had it for a week. One glaring issue i found out later was the inability to expand memory. I might not of even got it. Hopefully this changes in the future. I haven't seen the audio eraser or the seamless actions or the now brief. I have used the Microsoft 365 which is going to come in handy at work later on down the line.
Value
3
Response from Samsung USBy R&R Team, February 13, 2025
Hello there JessyG, we appreciate you taking time out of your day to share your experience with your new Samsung Galaxy S25 Ultra with us. We are happy to hear that you are initally pleased with the enhanced features of your device. We have provided a link to the full device manual to help you with some of the Galaxy AI features like audio eraser and seamless actions. We have provided a link to a video to help you customize the Now Brief on your device. Lastly, if you are finding the storage to be insufficient for your needs, in an effort to enhance the durability and water resistance of your device, we have switched to cloud based digital storage expansion. We have provided a link to the Samsung Support Team to help you with this or any other questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Create a personalized content snapshot with Now Brief on Samsung Galaxy S25
https://www.youtube.com/watch?v=rQwYmDTxaFo
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Create a personalized content snapshot with Now Brief on Samsung Galaxy S25
https://www.youtube.com/watch?v=rQwYmDTxaFo
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra: A Titan Among Smartphone
on February 11, 2025
Posted by: D3adsoul
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a top-tier smartphone that excels in almost every aspect. It boasts a stunning display, blazing performance, a versatile camera system, and a premium design. While it's expensive and bulky, it's undoubtedly one of the best Android phones money can buy in 2025. If you're looking for the ultimate smartphone experience and are willing to pay for it, the S25 Ultra is a fantastic choice.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Nah, not worth it.
on February 12, 2025
Posted by: Charlie
from Seattle Washington
Had phone for a week now, messages app is the only major complaint! Don't see how to change font or default ringtone, figured out how to change it per contact, but overall, not happy with that, and find nothing new really, kind of disappointed.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
2
Response from Samsung USBy R&R Team, February 14, 2025
Hi there Charlie, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when your new device is not meeting your expectations, and we would love to help you with this experience. We have provided a link to the full device manual to help you align the settings and features to your preferences. We have also provided a linkto the Samsung Support Team to help answer any questions you may have as you continue to discover your new phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Talk about a smooth great experience 👌
on February 12, 2025
Posted by: Jaynaha
[This review was collected as part of a promotion.] I came from the note 20 ultra wow I love how easy and fun these features make using your phone experience smooth no hiccups here the camera video and speakers are my top features 😀
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, upsetting downgrades
on February 17, 2025
Posted by: Sapphy
[This review was collected as part of a promotion.] I love samsung galaxy devices. so far the ui is really snappy and fun to use. the now brief bar is a good idea but I want to see more apps taking advantage of it. what I'm concerned about is the spen. I did enjoy using the Bluetooth features so I hope they can bring them back next year.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the AI integration
on February 17, 2025
Posted by: GalaxyCat
[This review was collected as part of a promotion.] This phone is to die for! It's fast, with smooth and seamless actions across apps! I use mine for virtually everything, from taking calls from vendors, casting presentations to office TV, to running all the apps I need to do my job! The battery life handles games like a complete computer system, no lag once so ever! The easy connection for all my Samsung devices is a bonus too! Having AI has made searching for information easier and it's great for completing repetitive tasks!
Value
5
Written by a customer while visiting Samsung US