Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(17,746 Reviews)
Rating breakdown 17,746 reviews
5 Stars
15,328
4 Stars
1,919
3 Stars
310
2 Stars
95
1 Star
94
84%of customers recommend this product.
(
577 out of
690)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great features
on September 22, 2025
Posted by: Johnusa724
[This review was collected as part of a promotion.] Very happy with my device, I love samsung galaxy, never going to change
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S25 Ultra is by far the best phone
on September 22, 2025
Posted by: SweetPeawashere
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is by far the best phone I’ve ever owned! From the sleek, premium design to the way it feels in my hand, everything about this device screams quality.
One of the things I love most is the full customization. I can make the phone truly mine—changing layouts, themes, and widgets until it fits my lifestyle perfectly. It’s smooth, responsive, and powerful.
The camera is next-level. Pictures are crystal clear, vibrant, and full of detail. Add in the built-in photo editing tools, and I don’t even need extra apps—my shots look professional straight from the phone.
The multi-view screen is another favorite. Being able to watch videos, reply to messages, and multitask without switching back and forth makes life so much easier.
And I can’t forget about Gemini AI—it’s like having a smart personal assistant in my pocket. From organizing my day to helping with quick tasks, searches, and suggestions, it’s genuinely useful for everyday life and saves me so much time.
Samsung really knocked it out of the park with the S25 Ultra. It’s powerful, stylish, and packed with features that actually improve daily life. If you want a phone that can do it all while looking amazing, this is the one to get!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Upgrade Phone
on September 23, 2025
Posted by: Devil72
[This review was collected as part of a promotion.] I had had my previous Samsung phone several years. Decided to upgrade to the newest model. My information transfer and initial set up went well. I love the AI feature for photo enhancement and repair. So far I am pleased with my new phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Quality
on October 3, 2025
Posted by: Chiky5001
[This review was collected as part of a promotion.] I have not updated my phone since the S21 and I am so pleased that I was able to switch now. Seeing all the new features, like Galaxy AI, and the amazing camera quality has really fortified my love for Samsung technology
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on October 6, 2025
Posted by: Johnny805
[This review was collected as part of a promotion.] I really love using this Galaxy S25 Ultra phone. This phone just runs smooth, I haven't encountered any problems with the UI. The screen quality is fantastic and durable. I use my phone a lot, and the glass has no scratches or cracks after a few drops. Battery life is great, I do recommend the option to never charge above 80%. I did this with my last two Galaxy phones, and I feel it makes a difference in the health of the battery. The new Galaxy AI makes things easy, love being able to search for something just by checking it in a picture. Overall, this phone is great. Definitely recommend!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on October 19, 2025
Posted by: altruism
[This review was collected as part of a promotion.] The Galaxy AI is such a useful tool, i use it everyday, great phone!
Value
5
Response from Samsung USBy R&R Team, October 20, 2025
Hi there Altruism, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with Galaxy AI, and finding it useful for tasks every day. We have provided a link to the Samsung Support Team to offer assistance if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer.-Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1
Bring Back S Pen Bluetooth
on June 20, 2025
Posted by: Kayleen
from Denver, Colorado
Expertise:Expert
Hate it so much I'm just gonna go back to my s23 ultra. Can't believe they took the Bluetooth feature off the s pen, such a deal breaker for me.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, June 23, 2025
Hi there Kayleen, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how distressing it can be when features you have used in the past have been changed or redesigned. We have provided a link to an article to help you with the differences with the new S Pen from previous versions. We have also provided a link to the full device manual that will highlight the hand gestures and voice commands you can use with your device for controls. We have lastly, provided a link to the Samsung Support Team if you ever have questions about the features and capabilities of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Weak touch sensivity
on September 15, 2025
Posted by: Hedieh
[This review was collected as part of a promotion.] Weak touch sensivity and its pen is not working properly
Value
1
Response from Samsung USBy R&R Team, September 18, 2025
Hello Hedieh, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not aligning to your expectations. We have provided a link to a troubleshooting guide to assist you with the responsiveness of your display. We have also shared a link to the Samsung Support Team to offer assistance with the frustration you mention with your S Pen. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US