Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(14,359 Reviews)
Rating breakdown 14,359 reviews
5 Stars
12,400
4 Stars
1,548
3 Stars
252
2 Stars
82
1 Star
77
82%of customers recommend this product.
(
430 out of
527)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Awesome audio and video!
on May 7, 2025
Posted by: Luv2 shop
from Newman Il.
Expertise:Intermediate
I AM SO HAPPY WITH MY SAMSUNG S25 ULTRA $😉💯🤘🏻$$!!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 7, 2025
Hello there we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are so happy with the capabilities and usage of your new phone. We hope you have also enjoyed exploring the new features of Galaxy AI, and finding ways to integrate them in to your usage. We have provided a link to the full device manual and the Samsung Support Team to help you with this exploration, and answer any questions you may have. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Speak
Verified Purchase:Yes
When they call me, my phone's speaker sounds very bad.
Response from Samsung USBy R&R Team, June 2, 2025
Hey Speak, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how valuable your phone calls are to you every day, and we would love to help you resolve this frustration. We have provided a link to a troubleshooting guide to assist you with the speaker of your device. We have also shared a link to the Samsung Support Team to assist you further if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
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Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
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Written by a customer while visiting Samsung US
Posted by: Debra Ultra
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
Not very impressed. I have owned Samsung plus models for 14 years and I finally went to the ultra and I'm kinda sorry I did. I should have gotten another plus. Not worth the extra money. I mostly got a new phone because over time the battery doesn't hold the charge. well this ultra runs out of battery within a day and my plus lasts at least 2 days, So quite disappointed. I thought it was much bigger than it is as well. It's not that different from the plus models except for the pen that you can use and I don't.
In addition I hate that they took the option of a micro SD card out of the phones. I really want them to put that back. It only forces people to have to buy more memory on the phone which they charge for and or to buy space on the cloud which I do not want to do. Also I think it's incredibly irresponsible that we cannot get a new battery for our phones. We have to throw them away and then this stuff goes in a garbage heap Or they resell them and make money on them again for people who can't afford a new phone. It's not very green.
I've been devoted to Samsung for years But it might be time to look for a new brand.
Or maybe Samsung could be innovators and Make phones that are green and responsible to the Earth.
I've been devoted to Samsung for years But it might be time to look for a new brand.
Or maybe Samsung could be innovators and Make phones that are green and responsible to the Earth.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
2
Response from Samsung USBy R&R Team, June 2, 2025
Hi there Debra Ultra, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand wanting a new device to align to your expectations and we would love to assist you in troubleshooting the matters you mention. The battery life of your device should maximize automatically as the device adjusts the consumption based on your usage. We have provided links to troubleshooting guides to help you at your convenience, if this is not your experience. We understand not wanting to use newr cloud based storage expansion, but this does also come with benefits of being able to access your data across any device within your ecosystem of Samsung devices. The removal of changeable batteries has also allowed for greater water and dust resistance ratings, and durability. We have provided a link to the Samsung Support Team if you have questions about any of your Samsung products, or continue to experience any frustrations. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Less usefull features that S24U. Dont upgrade.
on June 7, 2025
Posted by: Samsungsuck
Higher price with less usefull features. Simple thing like taking being able to take photos with the pen were remove. But useless AI and things that force options that want to force to collect your data to share with there partners and still your data. The newer phones seems to be downgrades more that upgrades. Last android phone.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, June 9, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important specific features of your device are to you every day, and we would love to help you discover additional means of accomplishing these tasks. We have provided a linkt o the full device manual that can help you discover the hand gestures and voice commands you can use with your device to capture moments from afar. We have also shared a link to the Samsung Support Team to help if you have questions about the ways Galaxy AI can enhance your experience with peace of mind. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Wonder of galaxy
on June 17, 2025
Posted by: Ahmed39
[This review was collected as part of a promotion.] Its an amazing phone with all the futuristic specs possible. I have been using it for 3 months and I love my device. Its fast, smooth and beautiful. Galaxy AI is quite good and I believe it will be the top AI tool in no time. Its great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung S25 Ultra
on June 17, 2025
Posted by: Dchulog
[This review was collected as part of a promotion.] I am not impressed by the new S25 ultra. The downgrade on the pen is disappointing and the battery life is the worst. I have been a Samsung customer for awhile and I believe this model was a huge downgrade from previous models. I traded in my S21 ultra. I am sad that I did. I believe my old phone was better than this one. I wish I would have known before trading. I was waiting on the next best model and this one was not it.
Value
3
Response from Samsung USBy R&R Team, June 18, 2025
Hey there Dchulog, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when your device is not meeting your expectations, and we would love nothing more than to help you resolve your frustrations and get the experience you crave as a true upgrade. The battery life of your device is designed to improve and maximize after a short period of usage and the ability to adjust to your specific usage consumption. This process is sped along by allowing your device to drain down rather than keeping your device plugged in throughout the day. If this is not your experience we have provided links to a few articles to help you do so manually. We have also provided a link to an article to help you integrate the features of the new S Pen in to your usage for the experience you are seeking. Lastly, we have provided a link to the Samsung Support Team to offer assistance if these experiences continue or you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Another disappointment
on July 10, 2025
Posted by: Soondog
[This review was collected as part of a promotion.] Samsung had the market cornered with the expandable mixro SD card slot. But they have gone the way of their competitor and still have it unavailable on their flagship device. They need to bring that back. They will gain millions of customers. It basically allows you for unlimited storage space and also a safeguard for if the phone is damaged. Your documents and photos are still available on the card.
The Galaxy AI has not stood out exceptionally well. In some instances, it's intrusive during normal use of the phone. Plenty of customizable options for the AI except for the ones that you don't really care about it. For example removing predictive text on whatsapp. The predictive text ends up covering up the last message of the person you're responding to so you can't see what they've written.
The Galaxy AI has not stood out exceptionally well. In some instances, it's intrusive during normal use of the phone. Plenty of customizable options for the AI except for the ones that you don't really care about it. For example removing predictive text on whatsapp. The predictive text ends up covering up the last message of the person you're responding to so you can't see what they've written.
Value
3
Response from Samsung USBy R&R Team, July 10, 2025
Hi Soondog, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand that a new device can take an adjustment period as you discover the enhanced and redesigned feature of your device. You can always backup your data to your Samsung account to prevent data loss if your device is damaged, as the SD cards can also sustain damage. We have provided a link to the full device manual to help you with the settings and disabling any that you find distracting during your usage. Lastly, we have provided a link to the Samsung Support Team if you are in need of additional storage and would like to explore options available to you. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3
Need to improve the face unlock
on July 11, 2025
Posted by: Hawksea
[This review was collected as part of a promotion.] Enhancements are required for the facial recognition feature to improve its reliability. Furthermore, the implementation of a text selection and copy function within images and text is recommended. Finally, optimizing the charging speed to reduce charging duration is advised.
Value
3
Response from Samsung USBy R&R Team, July 11, 2025
Hi there Hawksea, we appreciate you providing your feedback on your Samsung Galaxy S25 Ultra. We completely understand there are features you would like to see in new models going forward, and we appreciate you sharing those with us as we strive for experiences our customers crave. WE would love to help you maximize your experience, and have provided a link to an article about facial recognition usage. We have also shared a link to an article to help you with the optimal charger for the fastest charging speed on your device. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US