Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(10,143 Reviews)
Rating breakdown 10,143 reviews
5 Stars
8,683
4 Stars
1,149
3 Stars
184
2 Stars
66
1 Star
61
79%of customers recommend this product.
(
315 out of
401)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Posted by: Debra Ultra
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
Not very impressed. I have owned Samsung plus models for 14 years and I finally went to the ultra and I'm kinda sorry I did. I should have gotten another plus. Not worth the extra money. I mostly got a new phone because over time the battery doesn't hold the charge. well this ultra runs out of battery within a day and my plus lasts at least 2 days, So quite disappointed. I thought it was much bigger than it is as well. It's not that different from the plus models except for the pen that you can use and I don't.
In addition I hate that they took the option of a micro SD card out of the phones. I really want them to put that back. It only forces people to have to buy more memory on the phone which they charge for and or to buy space on the cloud which I do not want to do. Also I think it's incredibly irresponsible that we cannot get a new battery for our phones. We have to throw them away and then this stuff goes in a garbage heap Or they resell them and make money on them again for people who can't afford a new phone. It's not very green.
I've been devoted to Samsung for years But it might be time to look for a new brand.
Or maybe Samsung could be innovators and Make phones that are green and responsible to the Earth.
I've been devoted to Samsung for years But it might be time to look for a new brand.
Or maybe Samsung could be innovators and Make phones that are green and responsible to the Earth.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
2
Response from Samsung USBy R&R Team, June 2, 2025
Hi there Debra Ultra, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand wanting a new device to align to your expectations and we would love to assist you in troubleshooting the matters you mention. The battery life of your device should maximize automatically as the device adjusts the consumption based on your usage. We have provided links to troubleshooting guides to help you at your convenience, if this is not your experience. We understand not wanting to use newr cloud based storage expansion, but this does also come with benefits of being able to access your data across any device within your ecosystem of Samsung devices. The removal of changeable batteries has also allowed for greater water and dust resistance ratings, and durability. We have provided a link to the Samsung Support Team if you have questions about any of your Samsung products, or continue to experience any frustrations. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Wonder of galaxy
on June 17, 2025
Posted by: Ahmed39
[This review was collected as part of a promotion.] Its an amazing phone with all the futuristic specs possible. I have been using it for 3 months and I love my device. Its fast, smooth and beautiful. Galaxy AI is quite good and I believe it will be the top AI tool in no time. Its great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung S25 Ultra
on June 17, 2025
Posted by: Dchulog
[This review was collected as part of a promotion.] I am not impressed by the new S25 ultra. The downgrade on the pen is disappointing and the battery life is the worst. I have been a Samsung customer for awhile and I believe this model was a huge downgrade from previous models. I traded in my S21 ultra. I am sad that I did. I believe my old phone was better than this one. I wish I would have known before trading. I was waiting on the next best model and this one was not it.
Value
3
Response from Samsung USBy R&R Team, June 18, 2025
Hey there Dchulog, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when your device is not meeting your expectations, and we would love nothing more than to help you resolve your frustrations and get the experience you crave as a true upgrade. The battery life of your device is designed to improve and maximize after a short period of usage and the ability to adjust to your specific usage consumption. This process is sped along by allowing your device to drain down rather than keeping your device plugged in throughout the day. If this is not your experience we have provided links to a few articles to help you do so manually. We have also provided a link to an article to help you integrate the features of the new S Pen in to your usage for the experience you are seeking. Lastly, we have provided a link to the Samsung Support Team to offer assistance if these experiences continue or you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Another disappointment
on July 10, 2025
Posted by: Soondog
[This review was collected as part of a promotion.] Samsung had the market cornered with the expandable mixro SD card slot. But they have gone the way of their competitor and still have it unavailable on their flagship device. They need to bring that back. They will gain millions of customers. It basically allows you for unlimited storage space and also a safeguard for if the phone is damaged. Your documents and photos are still available on the card.
The Galaxy AI has not stood out exceptionally well. In some instances, it's intrusive during normal use of the phone. Plenty of customizable options for the AI except for the ones that you don't really care about it. For example removing predictive text on whatsapp. The predictive text ends up covering up the last message of the person you're responding to so you can't see what they've written.
The Galaxy AI has not stood out exceptionally well. In some instances, it's intrusive during normal use of the phone. Plenty of customizable options for the AI except for the ones that you don't really care about it. For example removing predictive text on whatsapp. The predictive text ends up covering up the last message of the person you're responding to so you can't see what they've written.
Value
3
Response from Samsung USBy R&R Team, July 10, 2025
Hi Soondog, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand that a new device can take an adjustment period as you discover the enhanced and redesigned feature of your device. You can always backup your data to your Samsung account to prevent data loss if your device is damaged, as the SD cards can also sustain damage. We have provided a link to the full device manual to help you with the settings and disabling any that you find distracting during your usage. Lastly, we have provided a link to the Samsung Support Team if you are in need of additional storage and would like to explore options available to you. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love the design and its new features
on February 12, 2025
Posted by: GTISBACK33
[This review was collected as part of a promotion.] Enhanced camera capabilities offer stunning image quality with improved low-light performance. The vibrant display boasts increased brightness and color accuracy for an immersive viewing experience. A more powerful processor ensures smooth multitasking and seamless gaming. Battery life has been extended for uninterrupted usage throughout the day. The sleek design features refined materials for a premium feel. Durable construction provides enhanced protection against daily wear and tear. Advanced software integrations offer a personalized user experience. The Now bar redefines mobile technology. This innovative tool truly streamlines daily activities. Its intuitive design makes complex tasks feel effortless. With a single gesture, you can accomplish what used to take multiple steps. This enhances productivity and simplifies workflows. The integrated audio eraser is a game-changer. Background noise disappears, leaving crisp, clear audio. It's perfect for enhancing recordings and calls. This seamless integration of features creates a powerful and efficient tool. It's a must-have for anyone looking to simplify their digital life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A powerful phone for those that want one
on February 16, 2025
Posted by: carnage2405
[This review was collected as part of a promotion.] 1. The phone has much better, less aggressive shape design in comparison to 2024's model. I think it pays homage to the Samsung A5 actually.
2. I love the camera and the quality. Better than what's on the market. 200 MP is simply amazing.
3. Now Brief is a good addition so far, helps with the minimalism we all seek on the lock screen. It could be a tad more useful when I expand it though, it seems to really be a little bit more of a weather app
4. Implementation of the new One UI is excellent. It makes things more succint regarding icons in the taskbar and whatnot
5. It fits nicely in male pockets, it's a delight to hold (due to its metal finish).
5. Stylus should've been bluetoothed
6. The phone does feel a little bit heavy and sore to hold after some time
7. Would've been awesome to have fingerprint recognition all over the screen or on a large portion of the screen's bottom half
8. The incorporation of AI is definitely a plus, but needs some work. Gemini works decently on the phone but it's not quite a true assistant, as it is more so just a really good search engine.
9. Translation of calls is a really good and welcome feature!
10. Screen quality and screen size is phenomenal. Same goes with the fast charging feature and battery use. Very impressive.
Overall, a high quality, flagship smartphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Audio Eraser is legit
on February 16, 2025
Posted by: OKCSteve
[This review was collected as part of a promotion.] I've had the Samsung S21U, S23U and now the S25U and it's been mostly a worthwhile upgrade each time.
The S25U has better battery than my S24u but they dropped the Bluetooth feature for the Spen, SLIGHTLY smaller form factor while have just a bit larger display.
The AI features are nice as well.
Audio Eraser and sketch to draw are pretty awesome
Audio Eraser and sketch to draw are pretty awesome
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
S pen is terrible
on February 18, 2025
Posted by: Slimone
[This review was collected as part of a promotion.] It was supposed to be upgrade but s pen doea not work as before and lack of massage magnets support is a loose loose
Value
2
Response from Samsung USBy R&R Team, February 18, 2025
Hello Slimone, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how vital specific features of your device are to you every day, and we would love to help you align your phone to your needs and expectations. We have provided a link to an article to help you with the redesigned features of the S Pen. We have also shared a link to the full device manual to help you with voice controls and hand gesture options for some of the features that were previously done with the S Pen. We have lastly shared a link to the Samsung Support Team to offer assistance with your message features, or any additional frustrations you may be experiencing. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US