Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(18,286 Reviews)
Rating breakdown 18,286 reviews
5 Stars
15,777
4 Stars
1,984
3 Stars
319
2 Stars
99
1 Star
107
84%of customers recommend this product.
(
631 out of
751)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
Huge Disappointment – S23 Ultra Was Better!
on February 17, 2025
Posted by: Bassam76
from San Diego, CA, USA
Expertise:Expert
I was excited to upgrade to the S25 Ultra, but it turned out to be a huge letdown. The S Pen lost its Bluetooth functionality, making it far less useful. The camera quality isn’t as impressive as expected, especially compared to the S23 Ultra. The battery life is also disappointing, draining much faster than I anticipated. Overall, the S25 Ultra feels like a downgrade rather than an upgrade. I regret switching from the S23 Ultra, which was much better in almost every way.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy R&R Team, February 19, 2025
Hi there Bassam76, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important specific functionality of your device is to you, and we would love to help you troubleshoot the frustrations you mention experiencing. We have provided a link to an article to help you with the redesigned S Pen functionality. We have also shared a link to the full device manual that will highlight voice commands and hand gestures you can use as a replacement. For the battery life, although it is intended to improve after a short usage, we have provided links to article to help you maximize the battery life, if this experience continues. We have lastly, shared a link to an article to help you capture the best possible photos and videos with your new device, as well as a link to the Samsung Support Team if you continue to experience frustrations or have additional questions. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone
on February 17, 2025
Posted by: VballRef
[This review was collected as part of a promotion.] The transfer between my Galaxy S23 Ultra and the Galaxy 25 Ultra was quick and easy. The camera on the Galaxy 25 Ultra is amazing, and the ability to have multiple screens running is fantastic. I also like the ease of sharing information with my other devices. The ability to haveseamless actions across apps is a huge bonus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Feels like being back home.
on February 17, 2025
Posted by: TrueBlue
[This review was collected as part of a promotion.] So I feel I should start by saying I absolutely love my Samsung Galaxy S25 ultra. Before the pandemic, I had a Galaxy note9 all the way down to the S2. I briefly went to the other side, but always missed my Galaxy. I'm back to say that Samsung is definitely the more superior device. Everything is seamless and well managed. I recently tested out the camera yesterday on the moon and I got a pretty amazing picture with a hundred time zoom. I'm really big on editing pictures and Samsung. Let's me edit the way I want to in a very raw form. I haven't tested out the video editing yet, but i'm very excited to see what I can do with the sound. I did, however, like playing with the picture editor. I can circle anything I want and remove it, and AI will replace it with either the background or something else. I can also circle a picture to find something. Can't wait to see what else Galaxy will unleash!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful Creation
on February 17, 2025
Posted by: Blkwdw69
[This review was collected as part of a promotion.] This machine moves seamlessly thru apps & it seems to be a great phine so far! I actually traded-up from the S24 Ultra to the S25 Ultra! It was amazing to be able to upgrade & get into the AI experience with this device! The Now Briefs for morning, afternoon & evening definitely keep me up to speed with the goings ons!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung has always surprised me with every release
on February 17, 2025
Posted by: Raymi73
[This review was collected as part of a promotion.] I have been using Samsung for years and I love all its products, especially the Samsung Galaxy, with every release I am thrilled by everything new that comes and they have always surprised me. I love it and always will use Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra os the one
on February 17, 2025
Posted by: Javier
[This review was collected as part of a promotion.] I buy The new Samsung Galaxy S25 ultra, and it’s too intuitive with his new AI futures and the new shape is just perfect, elegant and fine.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy, fast and spacious
on February 17, 2025
Posted by: Crazy4Sam
[This review was collected as part of a promotion.] My Samsung S25 is super fast, reliable and super smart. Everything is easier with the new functions. I feel I can see all the apps better in its great screen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has fast processor, excellent camera
on February 17, 2025
Posted by: Love2win
[This review was collected as part of a promotion.] This product has high resolution, best camera and video, very fast processor, very advanced AI, long battery life
Value
5
Written by a customer while visiting Samsung US