Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(6,005 Reviews)
Rating breakdown 6,005 reviews
5 Stars
5,145
4 Stars
720
3 Stars
93
2 Stars
22
1 Star
25
81%of customers recommend this product.
(
106 out of
131)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Need I say more
on March 13, 2025
Posted by: Blackman
[This review was collected as part of a promotion.] 5 Star must Have . Galaxy s23 ultra . Need I Say More.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on February 8, 2025
Posted by: Enbybookworm
from Chicago
Expertise:Expert
I love so much about this phone. The display is beautiful, the battery is great, it's faster and stays cooler. However, it loses 2 stars for the pen. I'm part of the (supposed) 1% that used my s pen for air commands. Losing that functionality with my camera, music, and other systems had me strongly considering returning the phone and keeping my s22. I've bought Notes and Ultras for years because of the S pen functions. If I wanted to use a stylus, I'd buy a basic phone and stylus. Also, the pen itself feels cheap, like it'll break in my hand if I just grip it too hard.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, February 10, 2025
Hello Enbybookworm, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that there are so many features of this device that you love and are so pleased with every day. We understand that the change to the S Pen functionality can take some adjustment, and we have provided a link to an article to help you with the capabilities of your new S Pen. We have provided a link to the Samsung Support Team as well to help you with any additional questions or if you would like to discuss your experience further. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Facebook
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great follow and real introduction to AI
on February 7, 2025
Posted by: PhoneDogOG
[This review was collected as part of a promotion.] Switching to this phone from a foldable device offered a refreshing change in user experience. The stylus feels incredibly precise and responsive on the flat display, making note-taking and sketching a breeze. The new features enhance productivity and creativity in ways I hadn't expected. This device seamlessly integrates into my daily workflow, simplifying tasks and boosting efficiency. It's a truly remarkable piece of technology that has exceeded my expectations.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 6, 2025
Posted by: JR3368
from CA
I so happy about this product, performance and colors
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Skip this generation
on February 13, 2025
Posted by: Ctango
Expertise:Intermediate
Downgrade from S22u. Returning my upgrade. The device is fast but is backwards in advancement. Compared to competitors at this stage, this doesn't deserve the ultra badge. This lost the Bluetooth spen key differentiator.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, February 14, 2025
Hi there Ctango, we appreciate you sharing your experience with your Samsung Galaxy S25 Ultra with us. We are happy to hear you are finding the speed an enhancement from your previous device, and we would love to help you have the best possible experience with the redesigned S Pen and other features. We have provided a link to an article to help you discover the full capabilities of this new accessory, and to the full device manual to help you discover hand gestures and voice commands for the camera features you may have previously used. Lastly, we have provided a link to the Samsung Support Team if you have any additional questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1
Worst update by samsung - 24 ultra is about same
on February 7, 2025
Posted by: Jagmeet
from Houston
Expertise:Expert
This phone does not have any special update which is compable with the price tag.
Downgrade of Spen is worst decision made by samsung. I am not using below features kindly remove them from the phone as well
1. AI - I don't use this AI as better apps available.
2. 200MP camera - I have hardly used 200mp camera settings. And I am sure it's less than 1 percent who use it.
3. Bixby - no one use Bixby on the Samsung phones, kindly remove.
4. Game hub - I am not playing games so remove game hub.
5. Dex, I never use dex.
List is long, hope you will remove all unwanted apps and hardware which we don't use so that price of the phone will be also reduced significantly.
1. AI - I don't use this AI as better apps available.
2. 200MP camera - I have hardly used 200mp camera settings. And I am sure it's less than 1 percent who use it.
3. Bixby - no one use Bixby on the Samsung phones, kindly remove.
4. Game hub - I am not playing games so remove game hub.
5. Dex, I never use dex.
List is long, hope you will remove all unwanted apps and hardware which we don't use so that price of the phone will be also reduced significantly.
This phone and my S22 ultra, s24 ultra are about same when I take pictures side by side. I did took shot with s24 ultra and S25 ultra and cannot see any difference.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 10, 2025
Hi there Jagmeet, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. Our goal is to provide the features and experiences that enhance our customers lives every day, and we appreciate you sharing your usage and preferences with us. We have provided a link to an article to help you with the redesigned S Pen and ways it can be used to enhance your usage of your new device. We have also shared a link to the full device manual to help you with the additional features, and ways you can enhance your usage. We have also shared a link to the Samsung Support Team if you have any questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Beyond my expectations!
on February 7, 2025
Posted by: Galaxy4life
[This review was collected as part of a promotion.] To infinity and beyond! Great device and no complaints from me. From the stylist pen to the Ai outstanding performance. I can't forget about the battery life as well amazing product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointing...
on February 14, 2025
Posted by: Dave
from Reno, NV
Expertise:Intermediate
Not impressed. I want my phone (Galaxy Note Ultra 20) back. I held out trading in or purchasing new because I loved my phone and it's features, and they stopped making the Note series (I've had every model since they came out) It's like they added a bunch of features, and removed all the good stuff from previous models. Like, yesterday I went to take a family picture only to find the pen doesn't work... that's literally the only reason I want the pen. There's no flip covers available for these. I work in the trades, and that is a must to protect the screen. I'm so disappointed. I really just want my old phone back. I've been a Samsung loyal customer since the first Galaxy. I think I will start checking out other manufacturers. I really wanted to give it 1 star, but the phone does work so far. Also, their Shop App is pretty glitchy and I ended up getting a white case instead of a black case.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, February 18, 2025
Hi Dave, thank you for sharing your thoughts about your new Samsung Galaxy S25 Ultra with us. We would love to help you love your device as much as possible and find ways to have all of the functionality you are seeking. We have provided a link to an article to help you with the functionality of the redesigned S Pen for this device. We have also shared a link to the full device manual to help you discover features of voice controls and hand gestures to control the camera of your device. We have lastly, shared a link to the Samsung Support Team if you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US