Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(6,005 Reviews)
Rating breakdown 6,005 reviews
5 Stars
5,145
4 Stars
720
3 Stars
94
2 Stars
22
1 Star
24
82%of customers recommend this product.
(
106 out of
130)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great follow and real introduction to AI
on February 7, 2025
Posted by: PhoneDogOG
[This review was collected as part of a promotion.] Switching to this phone from a foldable device offered a refreshing change in user experience. The stylus feels incredibly precise and responsive on the flat display, making note-taking and sketching a breeze. The new features enhance productivity and creativity in ways I hadn't expected. This device seamlessly integrates into my daily workflow, simplifying tasks and boosting efficiency. It's a truly remarkable piece of technology that has exceeded my expectations.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 6, 2025
Posted by: JR3368
from CA
I so happy about this product, performance and colors
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Skip this generation
on February 13, 2025
Posted by: Ctango
Expertise:Intermediate
Downgrade from S22u. Returning my upgrade. The device is fast but is backwards in advancement. Compared to competitors at this stage, this doesn't deserve the ultra badge. This lost the Bluetooth spen key differentiator.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, February 14, 2025
Hi there Ctango, we appreciate you sharing your experience with your Samsung Galaxy S25 Ultra with us. We are happy to hear you are finding the speed an enhancement from your previous device, and we would love to help you have the best possible experience with the redesigned S Pen and other features. We have provided a link to an article to help you discover the full capabilities of this new accessory, and to the full device manual to help you discover hand gestures and voice commands for the camera features you may have previously used. Lastly, we have provided a link to the Samsung Support Team if you have any additional questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Worst update by samsung - 24 ultra is about same
on February 7, 2025
Posted by: Jagmeet
from Houston
Expertise:Expert
This phone does not have any special update which is compable with the price tag.
Downgrade of Spen is worst decision made by samsung. I am not using below features kindly remove them from the phone as well
1. AI - I don't use this AI as better apps available.
2. 200MP camera - I have hardly used 200mp camera settings. And I am sure it's less than 1 percent who use it.
3. Bixby - no one use Bixby on the Samsung phones, kindly remove.
4. Game hub - I am not playing games so remove game hub.
5. Dex, I never use dex.
List is long, hope you will remove all unwanted apps and hardware which we don't use so that price of the phone will be also reduced significantly.
1. AI - I don't use this AI as better apps available.
2. 200MP camera - I have hardly used 200mp camera settings. And I am sure it's less than 1 percent who use it.
3. Bixby - no one use Bixby on the Samsung phones, kindly remove.
4. Game hub - I am not playing games so remove game hub.
5. Dex, I never use dex.
List is long, hope you will remove all unwanted apps and hardware which we don't use so that price of the phone will be also reduced significantly.
This phone and my S22 ultra, s24 ultra are about same when I take pictures side by side. I did took shot with s24 ultra and S25 ultra and cannot see any difference.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 10, 2025
Hi there Jagmeet, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. Our goal is to provide the features and experiences that enhance our customers lives every day, and we appreciate you sharing your usage and preferences with us. We have provided a link to an article to help you with the redesigned S Pen and ways it can be used to enhance your usage of your new device. We have also shared a link to the full device manual to help you with the additional features, and ways you can enhance your usage. We have also shared a link to the Samsung Support Team if you have any questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Beyond my expectations!
on February 7, 2025
Posted by: Galaxy4life
[This review was collected as part of a promotion.] To infinity and beyond! Great device and no complaints from me. From the stylist pen to the Ai outstanding performance. I can't forget about the battery life as well amazing product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointing...
on February 14, 2025
Posted by: Dave
from Reno, NV
Expertise:Intermediate
Not impressed. I want my phone (Galaxy Note Ultra 20) back. I held out trading in or purchasing new because I loved my phone and it's features, and they stopped making the Note series (I've had every model since they came out) It's like they added a bunch of features, and removed all the good stuff from previous models. Like, yesterday I went to take a family picture only to find the pen doesn't work... that's literally the only reason I want the pen. There's no flip covers available for these. I work in the trades, and that is a must to protect the screen. I'm so disappointed. I really just want my old phone back. I've been a Samsung loyal customer since the first Galaxy. I think I will start checking out other manufacturers. I really wanted to give it 1 star, but the phone does work so far. Also, their Shop App is pretty glitchy and I ended up getting a white case instead of a black case.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, February 18, 2025
Hi Dave, thank you for sharing your thoughts about your new Samsung Galaxy S25 Ultra with us. We would love to help you love your device as much as possible and find ways to have all of the functionality you are seeking. We have provided a link to an article to help you with the functionality of the redesigned S Pen for this device. We have also shared a link to the full device manual to help you discover features of voice controls and hand gestures to control the camera of your device. We have lastly, shared a link to the Samsung Support Team if you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
It's a pretty good device...
on February 26, 2025
Posted by: Shaze79
[This review was collected as part of a promotion.] It's a pretty good device. It's lightning fast and most things are intuitive. Do not Disturb is now more complicated than on previous versions and I honestly like the old version better. The audio eraser seems to be an interesting new feature although I haven't had the opportunity to use it much as of yet. When I do need it, it will be an awesome function to have. The spell checker is not very good and I used to be able to highlight a word and it would suggest a replacement, I would very much like that feature back.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Super Good!!!
on February 7, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I'm impressed and glad I upgraded from my s24 ultra to the new s25 ultra . I can really tell the difference. Much smoother.
Value
5
Written by a customer while visiting Samsung US