Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(14,382 Reviews)
Rating breakdown 14,382 reviews
5 Stars
12,419
4 Stars
1,550
3 Stars
253
2 Stars
82
1 Star
78
82%of customers recommend this product.
(
439 out of
538)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
Love the phone
on February 17, 2025
Posted by: Rebecca1
[This review was collected as part of a promotion.] The phone's battery life is a downgradeforthe previous phones. Overheating has significantly impact device performance and longevity. Consistent signal strength issued are essential for reliable communication. Freezing screens disrupt workflow and create user frustration. Addressing these issues is paramount for a positive user experience. Improvements in these areas would greatly enhance the overall quality of the device. Focusing on these core functionalities will contribute to customer satisfaction and brand loyalty. Prioritizing these enhancements will solidify the phone's position in the competitive market.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hello there Rebecca1, thank you for sharing your thoughts about your new Samsung Galaxy S25 Ultra with us. We would love to help you troubleshoot the frustrations you are experiencing and help you fully love your new device. We have provided links to troubleshooting guides below to help you with thebattery, connection to your carrier, and freezing you mention experiencing with your device. The battery life should improve over time as it adapts to your specific usage. We have also provided a link to the Samsung Support Team if these experiences continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra quality
on February 17, 2025
Posted by: Tonyw2394
[This review was collected as part of a promotion.] Great phone. Sometimes it has hiccups i think with the 100x zoom. I feel like a small update can fix this. I've had the phone 2 weeks and its froze on me twice for a split second. Again I'm sure a update will fix this. Overall I recommend this phone. Everyone cries about the S pen not being Bluetooth to take pics. You can hold your palm up to the phone to take pics. Overall I was forced to get the ultra. I usually get the ( plus) series phone but the price was so similar this time around so why not. The now brief isn't my favorite. It doesn't seem to really tell me anything too important my galaxy watch doesn't already tell me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest phone
on February 17, 2025
Posted by: AndrewT777
[This review was collected as part of a promotion.] Amazing phone fast and sleek design I'm totally in love with the AI features helps me do lots of research and the new interface is much smoother to work with I can suggest this phone above any other hands down
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best product and a life companion.
on February 17, 2025
Posted by: BlurryFace
[This review was collected as part of a promotion.] My Samsung S25 Ultra is a powerhouse! I love the seamless actions across apps – multitasking is a breeze. Whether I'm streaming the latest shows, catching live sports, or working on the go, the S25 Ultra handles it all. The brilliant display makes movies a cinematic experience, and gaming is super immersive. I even use it for school, taking notes and researching. The long battery life keeps up with my busy day. It's truly become an essential part of my routine. It handles everything flawlessly. Now Brief keeps me updated, and Audio Eraser is a lifesaver for clean recordings. The S25 Ultra has become essential to my daily routine. It's like a life companion.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ULTRA S25 IS A DEFINITE MUST!!
on February 17, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] This phone is sleek and seemingly FAST!! I've been using an S22 and it was a great and durable phone for the past 3 years. I dropped the S22 countless times and the screen never cracked either! I decided to upgrade to the S25 and its more than i expected. Get rid of your Iphones!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I am excited for using Ai future
on February 17, 2025
Posted by: Mohammad
[This review was collected as part of a promotion.] Everything so far extremely very good and nice I am very very excited to use AI invention i hope this could my best phone i ever had use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on February 17, 2025
Posted by: Shopplove
[This review was collected as part of a promotion.] Super easy to navigate through apps
Too good
View is great
Too good
View is great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade
on February 17, 2025
Posted by: Deadskull
[This review was collected as part of a promotion.] As expected a lot of new updates from s22 ultra on software side. The hardware looks new but lacks some upgrades which I expected. Overall satisfied with the purchase and love how it works.
Value
5
Written by a customer while visiting Samsung US