Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,709 Reviews)
Rating breakdown 15,709 reviews
5 Stars
13,561
4 Stars
1,694
3 Stars
282
2 Stars
87
1 Star
85
83%of customers recommend this product.
(
489 out of
591)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
This product has great features
on September 18, 2025
Posted by: Jjoe3183
[This review was collected as part of a promotion.] I never had Galexy AI on my old device an I'm loving it on my S25 ultra. I use my device for work, streaming sports and playing games. I would strongly suggest this device to anyone needing a new phone for any purpose.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 Sets a New Standard...
on September 18, 2025
Posted by: TechMaestroT
[This review was collected as part of a promotion.] The Galaxy S25 is easily the most impressive phone I have ever owned. From the moment I started using it, Galaxy AI has completely changed how I experience movies and sports. When I am watching a game, AI enhances the stream in real time by smoothing motion, sharpening detail, and even giving me quick insights without pulling me away from the action. For movies, it feels like having a mini theater in my hand with AI-powered optimization that adjusts everything from sound to visuals for the perfect viewing experience.
My favorite feature is the intelligent display. The way it adapts brightness, contrast, and refresh rate to match exactly what I am watching is incredible. It makes action scenes more thrilling and sports highlights crystal clear whether I am inside or outdoors.
Samsung has outdone itself with the S25. It is not just a phone, it is the ultimate entertainment partner powered by Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S twenty five ultra
on September 18, 2025
Posted by: leachco
[This review was collected as part of a promotion.] Seems to be about the same as the s twenty two ultra, just more storage and the screen is exactly the same size.Maybe a better camera, but not really
Value
3
Response from Samsung USBy R&R Team, September 19, 2025
Hello Leachco, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know upgrading to a new device can come with a bit of a learning curve as you discover the ways the software has been enhanced and updated. We have provided a link to the manual for your device to help you with your discovery of all of the amazing enhancements including Galaxy AI. We have also shared a link to the Samsung Support Team to offer additional assistance if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on September 19, 2025
Posted by: Heatmaster
[This review was collected as part of a promotion.] I love how the phone has such a long battery life. It is amazing how fast it runs and i love how even with constant use the battery life persists for the whole day. I also love the s pen it makes me think of using a ds in a way so it's very nostalgic for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Speed and battery not the best
on September 19, 2025
Posted by: Redman30
[This review was collected as part of a promotion.] As mentioned in the title, the speed and battery of the phone is not the best. Fast battery drain and the cost of the phone could've been better. Especially with removing some features like removing bt from the pen and next year charging for Ai features
Value
1
Response from Samsung USBy R&R Team, September 19, 2025
Hi there Redman30, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when you have a new device that is not operating as expected or intended. We have provided links to resources to help you maximize the speed and battery life of your device at your convenience. We have also provided a link to an article to help you discover the way the usage and features of your S Pen have been redesigned and integrate them in to your usage. Lastly, we have provided a link to the Samsung Support Team if your experiences continue with your phone, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Posted by: Kasun
from Illinois
Expertise:Intermediate
Verified Purchase:Yes
Samsung Galaxy S25 Ultra delivers excellent display quality, strong performance, and impressive battery life,
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Kind of bamboozled...
on February 7, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I wanted this phone to be my new phone after like 8 years with a note9. I grabbed it got home, loved it. Then I later found out you guys discontinued expansive space. Highly disappointed! Now I'm stuck with the smallest amount of space because I thought I could buy a 1tb card and add it later when I could afford. You guys messed up but time.
Value
3
Response from Samsung USBy R&R Team, February 10, 2025
Hey there JesscJames, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable specific features of your device are to you, and wanting to have the expanded storage can be vital to keeping all of your photos, videos, and other data on your device. If you are needing additional space, we have digital cloud based options available to expand the storage of your device. We have provided a link to the Samsung Support Team if you have questions about this feature, or would like assistance with set up and usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Flagship with a downgrade?
on February 10, 2025
Posted by: Shraf2k
[This review was collected as part of a promotion.] Love all the usual features in the ecosystem but the lack of Bluetooth in the spen and no magnet for accessories? Then they downgrade the glass scratch resistance? C'mon man. If I could have gotten the same trade deal for the set ultra I would have gotten that instead.
Value
3
Response from Samsung USBy R&R Team, February 11, 2025
Hi there Shraf2k, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are with the updates to the ecosystem and accessories of your new phone. We understand how important the durability of your device is to you every day. If you are concerned about the display of your device, we do have screen protectors available to provide that peace of mind with your device. We have provided a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US