Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(10,279 Reviews)
Rating breakdown 10,279 reviews
5 Stars
8,809
4 Stars
1,159
3 Stars
186
2 Stars
66
1 Star
59
79%of customers recommend this product.
(
326 out of
411)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Smooth and reliable
on February 25, 2025
Posted by: yyeozy
[This review was collected as part of a promotion.] Design and Display
Featuring a 6.9-inch Dynamic AMOLED display with a 120Hz refresh rate, the S25 Ultra offers vibrant visuals and smooth scrolling. The device has been refined to be lighter and slimmer than its predecessor, with rounded corners enhancing ergonomics. However, some users have noted that the design includes hard edges, giving it a boxy feel, though it provides a secure grip.
Performance and Hardware
Powered by the Snapdragon 8 Elite processor, the S25 Ultra delivers a 37% faster CPU and a 40% faster NPU performance compared to previous models, optimizing AI capabilities. Storage options range from 256GB to 1TB, catering to various user needs. Despite the impressive hardware, some users have reported that One UI 7 feels unpolished, affecting core functionalities.
Camera System
The camera setup includes a 200-megapixel primary sensor and a new 50-megapixel ultra-wide lens, enhancing macro photography. While the hardware remains robust, the AI-driven features, branded as "Galaxy AI" and powered by Google's Gemini assistant, have received mixed reviews. Some users find these features underwhelming, with occasional issues in task execution.
Battery Life and Charging
The S25 Ultra maintains its battery capacity from previous models but incorporates optimizations for extended usage
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Missing features that I liked and am used to
on February 25, 2025
Posted by: SlashD
[This review was collected as part of a promotion.] I agree and like all the new extra software features provided. What I don't like are the features that are removed that I use frequently as an S24 Ultra user as this is a downgrade and not an upgrade.
1. The Bluetooth feature of the stylus that helps me control the phone camera and the air actions is gone now and I miss it badly.
2. I like the sharper corners of S24 ultra display and I do not like the rounded corners of the S25 display.
3. I love the flip cover and I am used to it. I keep my frequently used cards there and also use it as a privacy shield. I did not see flip covers being sold this time and I am not sure if the magnetic interaction is taken away as well that the screen responded to when closing the flip cover.
1. The Bluetooth feature of the stylus that helps me control the phone camera and the air actions is gone now and I miss it badly.
2. I like the sharper corners of S24 ultra display and I do not like the rounded corners of the S25 display.
3. I love the flip cover and I am used to it. I keep my frequently used cards there and also use it as a privacy shield. I did not see flip covers being sold this time and I am not sure if the magnetic interaction is taken away as well that the screen responded to when closing the flip cover.
Ultra is supposed to keep all the features even though it might be niche as some users do use them extensively and like them! For the first time I am disappointed as it seems like a downgrade to me other than the software features added.
Value
3
Response from Samsung USBy R&R Team, February 26, 2025
Hi SlashD, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how valuable specific features are to you every day and we would love to help you discover features you may not be aware of that can further enhance your experience. We have provided a link to an article to help you discover the redesigned features of the S Pen. We have also provided a link to the full device manual that highlights the hand gestures and voice controls you can use with the camera of your phone. We have lastly provided a link to the Samsung Support Team if you have questions about available accessories to further enhance your experience, or any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
NO BLUETOOTH S PEN
on February 25, 2025
Posted by: Jzyp15
[This review was collected as part of a promotion.] I really love the S25 Ultra but they messed it up by taking off the Bluetooth SPen.. I didn't research about it because wasn't expecting for Samsung to go back instead of upgrading 🥲
Value
3
Response from Samsung USBy R&R Team, March 3, 2025
Hello there Jzyp15, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are pleased toh ear that you are overall excited about the enhanced features of your device. We understand how valuable specific features of your device are to you including the S Pen. We have provided links to help you with the redesigned S Pen in both an article, and the full device manual that highlights hand gestures and voice commands you can use. We have lastly, provided a link to the Samsung Support Team if you ever have questions about any ofy our Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
The s pen down grade is a bummer
on February 25, 2025
Posted by: Isaiahf15
[This review was collected as part of a promotion.] I use the phone for pictures, notes, calendar and streaming the s pen down grade feels like a step backwards ai I don't really use to much
Value
3
Response from Samsung USBy R&R Team, February 26, 2025
Hi there Isaiahf15, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We understand that changes to functionality can be frustrating as you learn to use different settings and features. We have provided a link to an article to help you with the redesigned S Pen capabilities. We have also provided a link to the full device manual to help you discover the hand gestures and voice commands that can be used with your device. We have lastly, provided a link to the Samsung Support Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
May not need a laptop for many uses.
on February 25, 2025
Posted by: TTGypsy
[This review was collected as part of a promotion.] The ultra model with the 1tb memory is awesome. I use the phone for both work and personal. Large docs and spreadsheets inside of presentations ran without a hitch especially the added ability to show on a 38 inch monitor. Photos were very sharp and the colors brilliant. The only thing I can think of is the amount of ram could be higher when I ran a small video clip. I noticed a minor hesitation but then I am picky. I was also able to use a keyboard with the phone while using the monitor. That was a real help without having to resort to a laptop. I would say that the ultra can take place of a laptop comfortably.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The full Ultra suite is AMAZING
on February 25, 2025
Posted by: Hollywood
[This review was collected as part of a promotion.] I have the full suite of Ultra products: the Galaxy S25 Ultra, the Galaxy Tab S10 Ultra, the Galaxy Watch Ultra, and the Book Cover Keyboard book for the Tab S10 Ultra, and the experience has truly been better than I expected. The seamless integration across all devices has been airtight, and I am being pretty demanding of all devices - I'm getting my master's degree and I'm juggling all of the school work, the videos, the papers, the research, the communication constantly in multiple windows, and almost always using the s pen on both the phone and the tablet for live notes while utilizing other apps, and move uninterruptedly from one device to the other on a single task depending on what the circumstance demands! Having all 3 of the devices completely changed everything for me regarding school work, work productivity, and personal life in general!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nothing ultra here
on February 25, 2025
Posted by: Sad5820
[This review was collected as part of a promotion.] Starting to feel like the only difference from year to year is the number. If you have a s24 it's not worth the upgrade
Value
3
Response from Samsung USBy R&R Team, February 27, 2025
Hi there Sad5820, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. Your feedback is invaluable to us as we strive to provide exciting new devices our customers will be excited to take home and integrate in to their daily usage. We hope you have found time to explore the enhanced Galaxy AI features, and new capabilities of One UI7. We have provided a link to the full device manual to help you discover these features, as well as to the Samsung Support Team to answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely Perfect 💯
on February 25, 2025
Posted by: GMRHTX1
[This review was collected as part of a promotion.] Everything is flawless from the display to the ai interface every day I find something new to love about the S 25 ultra!
Value
5
Written by a customer while visiting Samsung US