Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,712 Reviews)
Rating breakdown 15,712 reviews
5 Stars
13,561
4 Stars
1,697
3 Stars
282
2 Stars
87
1 Star
85
83%of customers recommend this product.
(
491 out of
593)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
1
Not happy with performance
on September 15, 2025
Posted by: Sautepan
[This review was collected as part of a promotion.] I've been trying out the new galaxy AI features on my device, and I must admit I'm a little underwhelmed so far. The processing speed sometimes feels a bit slow, especially when compared to the hype surrounding it. I was hoping for a more seamless and responsive experience overall, to be honest. Perhaps future updates will improve the performance and efficiency. I am still optimistic that it will get better with time.
Value
1
Response from Samsung USBy R&R Team, September 16, 2025
Hello Sautepan, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your new device is not aligning to your expectations, and we would love to assist you. We have provided links to a few articles to help you maximize the speed of your device, and recommend starting with adjusting the refresh rate of your device. We have also shared a link to the complete manual for your device to help you best align the settings to your preferences. Lastly, we have shared a link to the Samsung Support Team to offer assistance if this frustration continues, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Software is very bad.
on September 15, 2025
Posted by: HAA000
[This review was collected as part of a promotion.] I have note series since note 5 and i had every single model since. my s25 ultra has some tiny annoying glitches. YouTube dont doesn't show YouTube history. Connecting phone wireless android auto and main rear camera is making noise while zooming in &out.
Value
1
Response from Samsung USBy R&R Team, September 16, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not meeting your expectations. We have provided links to a few resources to help you with the apps not functioning and connecting to your car at your convenience. We have also provided a link to the Samsung Support Team to assist you further with the noise you mention hearing when using your camera. Thank you for being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Unable to connect Galaxy phone to a car
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Unable to connect Galaxy phone to a car
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device
on September 15, 2025
Posted by: Swerve
[This review was collected as part of a promotion.] Galaxy AI makes things so much simpler and fun. This is a amazing device, it works great for gaming, creating awesome media, makes documents so easy to create. This is the best phone I've ever had. Also the photo's are amazingly clear.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
⭐ Next-Level Experience with Galaxy AI 🚀
on September 15, 2025
Posted by: AImazingMe
[This review was collected as part of a promotion.] From the moment I started using my Samsung device, I realized this isn’t just a phone—it’s a game-changer. The star of the show is Galaxy AI, and honestly, it feels like carrying a smart personal assistant in my pocket. Whether I’m translating conversations instantly, summarizing pages of notes in seconds, or enhancing my photos with one tap, it saves me time and makes every task feel effortless.
Entertainment? Absolutely next level. The display is so vivid and smooth it feels like I’m carrying a movie theater with me—perfect for streaming, gaming, or watching sports. The sound is crisp and immersive, making every show and song come alive.
For work and school, multitasking has never been easier. I can jump between video calls, documents, and research tabs without slowing down. And with the long-lasting battery plus lightning-fast charging, I never worry about running out of power during a busy day.
The camera is simply stunning. Every shot—day or night, still or video—looks professional thanks to Galaxy AI enhancements. It’s like having a pro camera and an editor built in, always ready to capture memories perfectly.
In short, this device combines power, design, and innovation in a way that makes life more productive, entertaining, and connected. Samsung didn’t just raise the bar—they redefined it. I can’t imagine my day without it. 💙
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI Game Changer:Power & Style that delivers
on September 16, 2025
Posted by: GalaxyGlowUp
[This review was collected as part of a promotion.] I’ve been using my Galaxy S25 Ultra daily and it’s easily one of the best devices I’ve ever owned. The display is stunning, the battery lasts all day, and the camera quality is top tier—photos and videos come out clear and vibrant every time, whether I’m capturing quick moments at home or landscapes while traveling.
What really impressed me is the axy AI. I’ve used it to edit photos, clean up texts before sending, summarize long articles, and even translate menus while on trips—it’s genuinely useful and makes the phone feel like more than just a phone. The S Pen has also been a lifesaver for jotting down notes during meetings, signing documents, and even sketching out ideas when I’m on the go.
This device has blended seamlessly into my routine. I use it for streaming movies at night—the screen is so bright and crisp it feels like a mini theater. During the day, it keeps me productive with multitasking tools that let me handle work emails, video calls, and file sharing without slowing down. I track my fitness goals through apps, and the smooth performance means I can run health, music, and navigation apps all at once without a hiccup. Social media is also a breeze—posting high-quality photos and videos directly from the camera saves me time and keeps everything looking professional. Gaming is solid too—the graphics are sharp, and there’s no lag.
Overall, the S25 Ultra is powerful, reliable, and versatile. It delivers exactly what it promises and more.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone but nothing special
on September 16, 2025
Posted by: WhiskeyJoe
[This review was collected as part of a promotion.] I've had several galaxy phones, and while it's a nice upgrade I would say it's anything special over the last s24. One downgrade is the spen is no longer Bluetooth and you can't use it as a "remote" for your phone anymore. I'm not sure how often people used that feature in general but it was a downgrade in my opinion.
I like the new galaxy AI features, which is a plus, but I use my headphones a lot for voice commands and it doesn't work to send messages unless my phone is unlocked or I have to confirm what I'm dojng prior to it working. Which defeats the purpose of handsfree when driving. Although I will say this may be die to me not properly configuring the settings as I'm still getting used to the phone since I just got it. If it's a user error I'll update the review. But overall I like the phone and happy with the purchase.
I like the new galaxy AI features, which is a plus, but I use my headphones a lot for voice commands and it doesn't work to send messages unless my phone is unlocked or I have to confirm what I'm dojng prior to it working. Which defeats the purpose of handsfree when driving. Although I will say this may be die to me not properly configuring the settings as I'm still getting used to the phone since I just got it. If it's a user error I'll update the review. But overall I like the phone and happy with the purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing. Camera and Picture perfec
on September 17, 2025
Posted by: Prettyboy1025
[This review was collected as part of a promotion.] The galaxy s25 ultra fits every need you encounter throughout your day. Whether it's watching movies, playing games, taking pictures....galaxy s25 ultra works amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features, fast and reliable.
on September 17, 2025
Posted by: Michaelthomas
[This review was collected as part of a promotion.] The phone is a amazing. So many features, easy to use. Galaxy AI makes life so much easier and is super helpful. Can't go wrong with this phone. It's a all around winner.
Value
5
Written by a customer while visiting Samsung US