Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(5,566 Reviews)
Rating breakdown 5,566 reviews
5 Stars
4,768
4 Stars
664
3 Stars
89
2 Stars
21
1 Star
24
81%of customers recommend this product.
(
106 out of
131)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
New S25 Ultra
on March 11, 2025
Posted by: Mustanggt46
[This review was collected as part of a promotion.] This phone is great, however the battery life of the last 2 versions has gotten worse. Not sure what's causing the battery life to change so dramatically as I haven't added any additional apps. Other than the battery life the phone does exactly as expected from Samsung.
Value
3
Response from Samsung USBy R&R Team, March 11, 2025
Hey there Mustanggt46, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable the all day battery life of your device is to you and we would love to help you maximize your battery life. We have provided a link to a few troubleshooting guides to help you at your convenience. We have also shared a linkto the Samsung Support Team if this experience continues with your device, or you have questions. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
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Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
When I buy a touch screen sometimes is not work
on March 11, 2025
Posted by: Ali1985
[This review was collected as part of a promotion.] I didn't get the 50-dollar discount Samsung shop app is trouble I ordered many times and canceled and ordered again problem same earbuds price showing 19 dollars something and they charged me 79 dollars cents when I bought a new phone 25ultra touch screen sometimes did not work and a few apps not work properly I contacted the assistant but the assistant could not help me with that issue and disconnected when need help with a conversation I tried again the next assistant did the same they are not helping me when need help a help every one poor experience this time helper don't care the customer service
Value
1
Response from Samsung USBy R&R Team, March 12, 2025
Hello Ali1985, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when you have a brand new device that is not operating as intended or expected. We have provided links to troubleshooting guides to help you with the display responsiveness and applications not functioning as expected. We have also shared a link to the Samsung Support Team if these experiences continues. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This product is excellent
on March 11, 2025
Posted by: Fenix7205
[This review was collected as part of a promotion.] I change this phone by my s22 ultra, I love Samsung phones. S25 ultra is great for me. Its camera is very useful for me. I love alnost everything of my S 25 ultra just there is one thing that I don't like it, it's the S pen because don't have Bluetooth. I'm happy with my phone. Thank you Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
How is the camera worse?
on March 11, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Before I get to the bad, the phone performance overall has been good. The day to day use is fast, the screen is easy to read outdoors in bright light, and the battery life has been good.
The things Im disappointed by. Fast charging is not very fast compared to other phones, and they opted to not use the latest available battery tech which could have given us more capacity or a thinner phone. I'm guessing the thinner variant coming out later will have this battery.
The design is ok, the s25 plus is nicer to hold but this does have a premium feel. I don't like the camera lenses that stick up a little allowing for dirt and lint to accumulate underneath over time.
As far as cameras and picture quality, im sorry to say I'm very disappointed. If there is any motion the picture will be blurry, so trying to take pictures of my 2 year old daughter is almost impossible. Outdoors it does a decent job but I feel like the vivid and vibrant pictures that Samsung was known for are now more dull. The portrait photos don't always do a good job separating the main subject from the background.
I understand there is a big focus on video this year but I don't record many videos so I don't have an opinion.
I really hope that the photo experience improves with future updates.
The things Im disappointed by. Fast charging is not very fast compared to other phones, and they opted to not use the latest available battery tech which could have given us more capacity or a thinner phone. I'm guessing the thinner variant coming out later will have this battery.
The design is ok, the s25 plus is nicer to hold but this does have a premium feel. I don't like the camera lenses that stick up a little allowing for dirt and lint to accumulate underneath over time.
As far as cameras and picture quality, im sorry to say I'm very disappointed. If there is any motion the picture will be blurry, so trying to take pictures of my 2 year old daughter is almost impossible. Outdoors it does a decent job but I feel like the vivid and vibrant pictures that Samsung was known for are now more dull. The portrait photos don't always do a good job separating the main subject from the background.
I understand there is a big focus on video this year but I don't record many videos so I don't have an opinion.
I really hope that the photo experience improves with future updates.
Value
3
Response from Samsung USBy R&R Team, March 12, 2025
Hello BrianFlowers, we appreciate you sharing your experience of your Sasmsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the speed and display of your device. We would love to help you with the camera of your device to help you get the best possible photos. We have provided links to a few articles below to help you at your convenience with the camera. We have also shared a link to the Samsung Support Team if this matter continues, or you have any questions as you continue using your new phone. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4
Great phone!
on March 11, 2025
Posted by: Timsixfo
[This review was collected as part of a promotion.] Now brief is not great! I get a little info every day, very little! I need way more for it to be life changing! They copied and pasted the wallpaper!!! No new wallpaper, thats a huge letdown! Oem cases are great but too few! Great phone the camera is amazing! Too much money though for what we got!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Exceeds expectations
on March 11, 2025
Posted by: Bigsus
[This review was collected as part of a promotion.] The Samsung s25 ultra is just overall a great phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just better than the last
on March 12, 2025
Posted by: DaWizeDeciple
[This review was collected as part of a promotion.] I know there's a lot of criticism with the release of the new s25 phones and I get it. It's not a bunch of leaps and bounds but this phone is better than the last phone. Better batter, better display to the eyes, better software, better photos and videos, over all it's just better. It feels better in the hands also. There are some trade offs like the s-pens lack of Bluetooth but honestly it's not as necessary as I thought. And again there isn't any major leaps but it's a great phone especially if your due for an upgrade or don't mind upgrading every year.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The AI features in this are amazing.
on March 12, 2025
Posted by: Metapranksters
[This review was collected as part of a promotion.] The new line is amazing and everything integrates with the older devices I have as well, I use my galaxy to draw, create and learn and with the new AI function you can do it all. I've had it write me a business plan that would have taken me hours to do in seconds and it was perfect but it doesn't have to be all work. and it's great with kids too because you can get them to use their imagination and dream up incredible stories and it will write them and then you can have it paint you a picture of it. It's all just seamless.
Value
5
Written by a customer while visiting Samsung US