Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(5,457 Reviews)
Open Ratings Snapshot
Rating breakdown 5,457 reviews
5 Stars
4,675
4 Stars
652
3 Stars
88
2 Stars
21
1 Star
21
81%of customers recommend this product. 
(
106 out of 131
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Fantastic!
on February 22, 2025
Posted by: Jrallen1
[This review was collected as part of a promotion.] The new S25 Ultra does so many things ! I am very pleased with interaction across apps simplicity of use, and large screen. Now Brief and the audio eraser are key features for me.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great software but losing s pen functionality not
on February 22, 2025
Posted by: TOKYOTO
[This review was collected as part of a promotion.] Device works really well and like the software update but I think I could have done the same with my s24 ultra once the update is available for the device. I want to love the S25 ultra but taking away the spen air functions really disappointed me. Over all if you are switching to an S25 from another device and never had the spen you will probably love the S25 for what it is. I just love being able to customize my user experience, something as simple as setting a video for the lock screen it's just fun to me. Every device looks unique to the individual because they can edit and style the software however they want.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Upgrade overdue, but so worth the wait!
on February 22, 2025
Posted by: Jrock211
[This review was collected as part of a promotion.] I've put off getting a new phone for 4 years. It was time and so worth the wait! The camera is so clear, smooth, and the zoom is out of this world. The seamless action across apps and all my Samsung products all connect to my phone. Tvs, Ear bud 3s, watch. The AI assist from Gemini will be fun to work with. This is what I've waited for in a new phone for 4 years. Excited to see what else I will be doing with this phone!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Expensive garbage
on February 25, 2025
Posted by: Rumuha
[This review was collected as part of a promotion.] You have to do a lot of actions to do the simplest things. You can turn off notifications, but the system itself is very annoying.
Value
3 out of 5
3
Response from Samsung USBy R&R TeamFebruary 26, 2025
Hello Rumuha, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the operating system can cause adjustment to gestures you have previously used. We have provided a link to the full device manual to help you with the settings and aligning the usage to your preferences. We have also provided a link to the Samsung Support Team to answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great product! I strongly recommend it 👌.
on February 26, 2025
Posted by: Crown123
[This review was collected as part of a promotion.] I like samsung ecosystem. Photos look awesome and the overall performance is superb!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New and improved
on February 26, 2025
Posted by: Skittlez718
[This review was collected as part of a promotion.] I love this phone it's absolutely amazing! It s awesome with alot of features!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 ultra review
on February 27, 2025
Posted by: RyotaWD
[This review was collected as part of a promotion.] I've had this Samsung s25 ultra for a few days and so far everything has been great with it, I upgraded from a lower Samsung version so it was a big jump that I dont regret at all. I mainly use Samsung products and I've used them for a while. My products are a watch 4, earbuds 2 pro and this s25 ultra and I have no complains on any of them.
The camera quality on this phone is something of another world and it's components make everything run smoothly and I'm able to switch between apps and leave them running on the background then comeback and theyre whereni left them, battery lasts long even when being used for gaming performance
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product wins out.
on March 1, 2025
Posted by: Its808
[This review was collected as part of a promotion.] I've been a Samsung customer for years until 2 years ago when the Google pixel peaked my interest and I bought the 7 pro. It wasn't long before I missed having a Samsung phone, and now that I've switched back, that's all I'll ever buy from now on. From the AI features that provide seamless actions across apps, the new Now Brief and Audio Eraser, to the stunning visual of the screen to the best in class battery life, this phone has it all. I will be highly suggesting this phone to friends and family alike. Great work Samsung!
The one thing I was bummed about was that I finally got a Samsung phone with an s pen, and the gesture features were removed. Was definitely looking forward to toying around with that. But that's all! Everything else was/has been phenomenal.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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