Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(19,761 Reviews)
Open Ratings Snapshot
Rating breakdown 19,761 reviews
5 Stars
17,018
4 Stars
2,134
3 Stars
363
2 Stars
113
1 Star
133
86%of customers recommend this product. 
(
870 out of 1,014
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4 out of 5
4
A powerhouse for power users, not for everyone
on December 17, 2025
Posted by: Serhii
from NJ
Expertise:Intermediate
Verified Purchase:Yes
Great hardware, but the software holds it back. Ideally suited for gamers and tech enthusiasts who love digging into settings. If you want simple "click and go" photography, look elsewhere. Requires manual tuning to unlock its full potential.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 17, 2025
Hey Serhii, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your device, and we would love to assist you with some of the more complicated aspects of your device. We have provided links to the complete manual for your device, an article about the camera features and settings, and to the Samsung Support Team to assist you if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it
on December 17, 2025
Posted by: Skhan
from Trinidad
Verified Purchase:Yes
I absolutely love the Galaxy S25 Ultra. The camera quality is outstanding — photos are incredibly sharp, detailed, and vibrant in any lighting. Whether it’s portraits, zoom shots, or low-light photos, the results are consistently impressive and feel truly flagship-level.
The S Pen is another big highlight for me. It’s smooth, responsive, and incredibly useful for notes, editing photos, and quick sketches. Having it built right into the phone makes it even more convenient and sets this device apart from everything else.
Overall, the S25 Ultra feels premium, powerful, and thoughtfully designed. From the camera to the S Pen and overall performance, this phone exceeds expectations. Easily one of the best smartphones I’ve ever used.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 17, 2025
Hey Skhan, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to know you are having such a superior experience with your device, and that the features so perfectly align to your preferences and needs. Please, reach out to us again in the future if you ever have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The G.O.A.T.
on December 18, 2025
Posted by: Califorios
Expertise:Expert
Second to none! Positively, absolutely the very best phone I've ever owned, hands down. Fast and smooth. Date i say... sexy!
Videos so clear you can see the depth of images. The contrast pops. Zooming in is incredible.
I pulled the charger off when it was 78%. 2hrs and 21mins later it's at 73%. I've been on it the entire time.
I've been a long time samsung s series user and they out did themselves.
Good job samsung.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 18, 2025
Hey Califorios, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled that you are finding this device to be so excellent for your usage needs, and that you are finding so many amazing features to use every day. Please, reach out to us again in the future if you ever have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the AI
on December 20, 2025
Posted by: David
Verified Purchase:Yes
Ai built in is great love the quality of the
Phone
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Seamless
on December 21, 2025
Posted by: Precious
Verified Purchase:Yes
I have been enjoying how bright and fast using this phone has been!!
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Phone has poor service every thang else is great
on December 21, 2025
Posted by: Jack
Expertise:Intermediate
Does everything great except phone calls, phone has pour service
Features
5 out of 5
5
Performance
3 out of 5
3
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 22, 2025
Hi there Jack, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with many of the capabilities of your device. We have provided links to a few articles to help you with the connection to your carrier and reliable phone calls with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Review
on December 23, 2025
Posted by: Pascual
from Los Angeles CALIFORNIA
Expertise:Intermediate
Verified Purchase:Yes
I didn't see to much change, just the screen no more edge, i like it, the rest is the same thing.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Lovely phone
on December 23, 2025
Posted by: Angelica
from Myrtle Beach, SC
Expertise:Intermediate
Verified Purchase:Yes
I absolutely love my S25 and the pink color! The features are amazing and the graphics and camera are out of this world! Another win for Samsung and another reason why I'm sticking with the S series. 🩷
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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