Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(19,761 Reviews)
Open Ratings Snapshot
Rating breakdown 19,761 reviews
5 Stars
17,018
4 Stars
2,134
3 Stars
363
2 Stars
113
1 Star
133
86%of customers recommend this product. 
(
870 out of 1,014
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
This is the best device I ever purchased, thank yo
on December 5, 2025
Posted by: Jb93ultra
[This review was collected as part of a promotion.] I highly recommend getting the Samsung galaxy 25 ultra ,it's the best device I ever purchased. Super fast and really convenient on a daily basis for all purpose use . It even comes with a stylus which is awesome for no screen finger print damage. Thank you Samsung you guys are the best .
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S pen sd card
on December 7, 2025
Posted by: Jasonr
[This review was collected as part of a promotion.] The phone is excellent. The only thing I don't like is the s pen why did you guys remove the Bluetooth feature it was better to take pictures with the pen sometimes. And the sd card i want to use to save videos on it to be able to have them for memories safe hidden
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Much better than the infinite edge or whatever
on December 9, 2025
Posted by: CJonesTX
from Texas
Verified Purchase:Yes
Works great, haven't had any issues. My S23 ultra got cracked by falling due to the edges. This one is flat providing much better protection for the screen.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 12, 2025
Hey CJonesTX, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the changes made to the design of this device. We have provided links to resources to assist you in discovering the full capabilities of your device, align the settings to your preferences, and answering any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Latest phone with the latest version
on December 10, 2025
Posted by: Kieran Kuttu
from Connecticut
Expertise:Expert
Verified Purchase:Yes
I am happy to have this as my birthday gift. Thank you samsung
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 12, 2025
Hey Kieran Kuttu, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you have been so pleased with the inital setup and usage of your device. We have provided links to resources to help you discover the full capabilities of your device, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great upgrade! The phone gives everything that iit
on December 10, 2025
Posted by: Kgcop
Verified Purchase:Yes
Great phone. I like all of the updates. It's extremely fast.
Response from Samsung USBy R&R Team, December 11, 2025
Hi there Kgcop, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how great you are finding this device to operate for your needs. We have provided links to resources to help you discover additional features of your device, align the settings to your usage, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Got the pretty green! $
on December 10, 2025
Posted by: Anonymous
from Southern Cali
Verified Purchase:Yes
Wonderful phone with so mamy great features i need to learn!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 11, 2025
Hi Lulu Rand, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the inital setup and usage of your device. We have provided a link to the manual for your device to assist you with your discovery of the capabilities of your device. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Better than expected
on December 11, 2025
Posted by: Rickie
from Temecula, CA
Expertise:Expert
The battery on my phone lasts longer than other Samsung phies i had in the past.. Even with the battery saving feature off it lasts all day with heavy usage showing how good the performance truly is. The smaller design with equal or more memory to other phones wasn't expected but appreciated as I use the phone for work and school.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 11, 2025
Hi there Rickie, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love that you are experiencing longer battery life with your device, and that you are pleased with the overall functionality of your phone. We have provided links to resources to assist you with additional features like Galaxy AI, and answer any questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect!
on December 16, 2025
Posted by: Anonymous
from Pennsylvania, USA
Expertise:Expert
Verified Purchase:Yes
I always love my Samsung S-series devices. The Galaxy S25 Ultra holds up to expectations and standards, while the 1TB internal hard drive allows for plenty of local storage.
Charges quickly and retains a good charge. Fast and powerful. Excellent camera!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 16, 2025
Hey Melli K, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the usage of your device, and that your phone has met your expectations so spectacularly. We have provided a link to the complete manual to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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