Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,714 Reviews)
Rating breakdown 15,714 reviews
5 Stars
13,563
4 Stars
1,697
3 Stars
282
2 Stars
87
1 Star
85
83%of customers recommend this product.
(
491 out of
593)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Favorite phone!
on August 1, 2025
Posted by: Happy2025
[This review was collected as part of a promotion.] I have the S25 Ultra and Buds 3 pro and this is my favorite combo! The AI works great. The screen is gorgeous and I have never spent so much time on any phone. I keep learning new features about this device. Love the circle to search feature. I'm also running the Beta version 8 on Android 16.
Value
5
Written by a customer while visiting Samsung US
Posted by: H Tran
from San Jose, CA
Expertise:Expert
Verified Purchase:Yes
My s24 ultra was not repairable so I had to buy a new phone. I wouldn't have bought the s25 ultra if I knew that the s pen didn't take pictures anymore. That's the only thing I used it for.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy R&R Team, August 4, 2025
Hello H Tran, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when your device is not operating as expected. We have provided a link to the complete manual for your device to help you discover the hand gestures and voice commands you can use for distance control for your camera. We have also provided a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing S25 Ultra. Unbelievable AI on pictures
on August 4, 2025
Posted by: Fennddy
[This review was collected as part of a promotion.] On my last trip to Disney World, I used my S25 Ultra exclusively to take pictures. Didn't even bother with my Sony SLR. Didn't care who appeared in my pictures. AI cleaned them with ease. Every time with a click of a button. As if I had Disney for myself exclusively. AI was able to remove every single person who was not the main subject. Like magic. Just amazing. And that is the tip of the iceberg. I don't know why anyone would waste their money on anything else
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
THE ULTIMATUM GOD KING OF ALL SMARTPHONES!!!!!!!!!
on August 11, 2025
Posted by: Jese52
[This review was collected as part of a promotion.] This is ultimately b the best Samsung flagship smartphone. I've ever had in my entire 20 years of existence in this planet. The Galaxy AI in this phone is straight out of this universe. I love the way how you can edit your pictures and the 1 TB version of this foe model is super practical because I can store all videos photos made. Memories and games that I want without worrying about storage problems.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Technological Marvel
on August 11, 2025
Posted by: B0SR0K
[This review was collected as part of a promotion.] This phone is a cheat code for any task you're facing. The addition of Gemini AI makes light work of anything you ask of it. The level of intelligence and responsiveness dwarfs other competing household AIs. The speakers are noticeably louder and clearer than the Note 9 this upgrade replaced. It truly is an upgrade in every way possible. The camera takes beautiful crisp images and records videos that really encapsulates the moments you are capturing. The battery lasts days before you will need to recharge. The screen is large and easy to work with, as is the keyboard I am using to type this out. I haven't got a single negative thing to say about this device. I paired the Galaxy Bud 3 Pros and the quality and depth of sound will please any audiophile. Samsung knocked it outta the park again with this one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing all around!
on August 12, 2025
Posted by: Alllllpal
[This review was collected as part of a promotion.] My Galaxy S25 Ultra is a beast—insane camera, Galaxy AI magic, and tough enough to survive without a case.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
why did you remove these things?
on August 12, 2025
Posted by: Angela
from moline, illinois
Expertise:Expert
I was excited to recieve my Samsung S25 phone, fhinking there wiuld be new features. Instrad I realized 3 of my favorites are gone:
1- stylus camera remote- if the stylus is nolonger blue tooth, why is the buttonostill there? samsung removed the functionality and left the hardware in place
1- stylus camera remote- if the stylus is nolonger blue tooth, why is the buttonostill there? samsung removed the functionality and left the hardware in place
2- detailed location information on photographs- I never needed to write down where a photo was takenusong my S22 ultra because on the details, I would alhave an exact street address. Now, it only give city level detail. give it back!
3. auto rotate - seriously, you took this away? sometimws the rotate icon will show up allowing me to make the screen rotate but it doesn't always show up. there is no setting anymore for autorotate. I have always looked forwrd to
updgrafing my samsung phone, but I think I'll be looking at a new brand next time for fear of what else samsung will remove.
4- when taking photos now, the default is inages in the background are blurry. I haven't investigated enough to see if there is a setting to
turn this off.
3. auto rotate - seriously, you took this away? sometimws the rotate icon will show up allowing me to make the screen rotate but it doesn't always show up. there is no setting anymore for autorotate. I have always looked forwrd to
updgrafing my samsung phone, but I think I'll be looking at a new brand next time for fear of what else samsung will remove.
4- when taking photos now, the default is inages in the background are blurry. I haven't investigated enough to see if there is a setting to
turn this off.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy R&R Team, August 13, 2025
Hi Angela, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when the features of your device have been redesigned and you are discovering them from the beginning again. We have provided links to articles to help you with the new features of the S Pen and the camera. We have also provided a link to the full device manual and the Samsung Support Team to help you fully discover the capabilities of your device, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Same as it ever was
on August 13, 2025
Posted by: SamsungJunky
[This review was collected as part of a promotion.] I use my phone for reading-ebooks, newspapers, magazines, manuals, technical manuals, etc.
I have tried Galaxy AI but I am not a heavy user...yet. lol
I use my phone to document, to zoom in, to record animals, buy groceries, eat at a restaurant, learn.
The S25 Ultra is a but faster than the S21 Ultra I had previously but short of that I haven't registered any major difference yet.
Value
5
Written by a customer while visiting Samsung US