Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(23,490 Reviews)
Rating breakdown 23,490 reviews
5 Stars
20,152
4 Stars
2,578
3 Stars
450
2 Stars
140
1 Star
170
86%of customers recommend this product.
(
1,128 out of
1,312)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
First galaxy in many years, switched from Moto
on April 20, 2026
Posted by: MotoToGalaxy
[This review was collected as part of a promotion.] Motorola was my brand of choice for years, until I was able to buy the galaxy s25 ultra, and genuinely mega-impressed by the phone, Galaxy AI, the camera, that it has satellite messaging capabilities if theres no service (thats crazy), the P-i-P possibilities/dual view is awesome, and the s pen is awesome. Ill be a galaxy user from here on out for sure. Looking forward to the s26 ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 20, 2026
Posted by: Bsracer
[This review was collected as part of a promotion.] Like the ai feature, the camera on the phone is great. The pen comes in handy all the time
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on April 22, 2026
Posted by: Pinkgirl
[This review was collected as part of a promotion.] The Galaxy AI features are actually useful (finally). From helping rewrite messages to live translations and daily “Now Brief” updates, it feels like having a personal assistant built into your phone.
Streaming is AMAZING — the display is super bright, sharp, and smooth. Watching Netflix or YouTube in HDR looks incredible, and the sound is loud and clear without needing headphones.
Gaming? No lag, no overheating, just smooth performance. The graphics are crisp and the 120Hz display makes everything feel fast and responsive.
Watching movies on this phone feels like a mini theater. The screen is huge, colors are vibrant, and the black levels are deep — perfect for late-night binge sessions.
Battery easily lasts all day, even with heavy use, and fast charging gets you back up quickly.
Overall, the S25 Ultra is a powerhouse. Whether you’re into streaming, gaming, or just want a phone that does everything well — this one delivers.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone with a few q to rk
on April 24, 2026
Posted by: Barczak
[This review was collected as part of a promotion.] Better battery and the beta test has left me unable to use my nfc and Google pay.
The old pen that you could use to take pictures needs to come back and the camera needs to be more responsive.
The shutter lags and doesn't focus properly
The shutter lags and doesn't focus properly
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
AI has much more capability than I had expected
on April 24, 2026
Posted by: GREENSPACEONE
[This review was collected as part of a promotion.] Galaxy AI is much more capable than I had expected it to be.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Everything checks out
on April 25, 2026
Posted by: Mishelmarie
[This review was collected as part of a promotion.] I use my device for personal and business. I use it for EVERYTHING!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is exceptional!
on April 25, 2026
Posted by: ultrasteady
[This review was collected as part of a promotion.] I've fallen head over heels for the Galaxy AI features in this phone. The Galaxy S25 ultra in my experience with phones, top of the line! The screen size is perfect for my eyes. From day 1 the features have been exceptional, and they've only gotten better with most updates! I've been a Galaxy fan since the very first 1 came out! I bought a Note 10 I think and have upgraded once a year to either Galaxy's latest Note or now galaxy's Ultra. I used the S22 Ultra, S23 Ultra, S24 Ultra, and am currently using an S25 ultra. I decided to start upgrading after 2 years instead of 1, due to the very reliable nature of the phones themselves. Its like they never get old! I do wish they would make better cases for the Ultra's. Most years I buy an otter box defender series. I dislike that it hides the colors of the phone and its bulkyness. The otter box defender series does not come in any color but black.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Bad idea.
on December 19, 2025
Posted by: Unhappy costumer
from North Carolina
Expertise:Expert
The S25 Ultra is nothing but an overpriced notepad. After Samsung removing the S pen features it make this new model a useless piece of trash. I don't know what they were thinking removing one of the best features that set the S series phones above the others. This is a huge downgrade from my S23 Ultra. Which the battery lasted 3 times longer.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, December 22, 2025
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating and disappointing it can be when you have a device that is not aligning to your expectations. We have provided links to resources to help you integrate the redesigned S Pen features in to your usage, and maximize the battery life of your device. We have also shared a link to the Samsung Support Team and your warranty information if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Facebook
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Samsung Warranty
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Samsung Warranty
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Written by a customer while visiting Samsung US