Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(30,295 Reviews)
Rating breakdown 30,295 reviews
5 Stars
25,936
4 Stars
3,418
3 Stars
587
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,138 out of
1,329)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
This phone is fantastic
on September 28, 2026
Posted by: Love2ride
[This review was collected as part of a promotion.] "I CHOOSE THIS PHONE " BECAUSE I have always been a fan of Samsung and there other non-phone products. The television is purchased has great screen clarity. Now the phone is great. Its super fast and the battery holds a charge like no other. Registration of banking apps was easy as well. Now I can just tap my phone at 9/10 places and its done.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I always choose Samsung!!!
on September 28, 2026
Posted by: Ciielo59
[This review was collected as part of a promotion.] I’m completely obsessed with my Samsung—it handles literally everything I do, from managing work to streaming, listening to music, and gaming online. You couldn't pay me to switch to anything else."
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone. Bad luck with camera
on September 28, 2026
Posted by: Asomm1813
[This review was collected as part of a promotion.] I love the phone. I unfortunately was delt a bad hand with my specific device having the stabilizer issue on the camera. Its almost unusable with the shaking that happens when in use. Its outside of the 1 year warranty so ill just have to deal with it. Knowing how many of the 25 Ultra devices had this issue I would have hoped samsung would have had a bit more grace and understanding with repairing this issue.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on September 28, 2026
Posted by: Chan123
[This review was collected as part of a promotion.] I have always used Samsung flagship products starting with Samsung galaxy note 2. When it was time for an upgrade, I chose the Samsung Galaxy S25 ultra. I love the Spen. I love the fluidity of the screen. I love the seamless experience. I love how well gemini and bixby are integrated. It makes my everyday experience whole and effortless.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Ok So Here is the Deal
on September 28, 2026
Posted by: NickBeastly85
[This review was collected as part of a promotion.] The phone itself is amazing and it makes sense that you have upgraded the phones dealings. The S25 ultra is amazing it works well, reacts great to touch and features. But the reason I chose s23 ultra is that everything is already in it. Speed, processing, reliability, and just still a fun phone. The newer phones have their fun bells and whistles but there isn't a crazy change since s23 ultra that says to me ok I need to update and pay that money. It's nothing wrong with the newer phones at all is just that what isn't new and not conventionally needed. I chose Samsung all the way no question, have the watch, ear buds, but I want something that excites me like s9 having gorilla case or this one having such awesome cameras. Thank you for your time!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra
on September 28, 2026
Posted by: Teesha
[This review was collected as part of a promotion.] Normally, I do the new phone every 2 years but once I switched over to the S25, I've had no complaints. I love the whole S series
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Worse then the 23ultra
on September 28, 2026
Posted by: Rabbit420
[This review was collected as part of a promotion.] I'm not pleased with this device at all. From weak service strength to weak Bluetooth antenna, and it has the magic ability to open apps while the screen is locked. I'm very disappointed and I don't think I will be buying another galaxy
Value
2
Response from Samsung USBy R&R Team, September 30, 2026
Hey Rabbit420, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your device is not meeting your expectations. We have shared links to resources to help you troubleshoot the service and Bluetooth connection of your device. We have also provided a link to the Samsung Support Team to assist you further if these matters continue, or you want assistance with the device not operating as prompted. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing electronic that does it all..
on September 28, 2026
Posted by: ripadog702
[This review was collected as part of a promotion.] I chose the galaxy s25 ultra because I've always been a fan of the note series. This phone has lived up to its name and I love all the features it offers as well as the camera. The camera and the things I can do with the pictures are amazing.
Value
5
Written by a customer while visiting Samsung US