Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,714 Reviews)
Rating breakdown 15,714 reviews
5 Stars
13,563
4 Stars
1,697
3 Stars
282
2 Stars
87
1 Star
85
83%of customers recommend this product.
(
491 out of
593)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
Strong entry overall
on July 19, 2025
Posted by: Kaerindal
[This review was collected as part of a promotion.] Device feels great in the hand, screen is beautiful, and gaming feels good on the s25 ultra
My only complaint is that they keep trying to shove Galaxy AI down my throat. I have zero desire to use generative AI and there is little ability to remove the program
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
One Thing from Being the Best Phone I've Ever Used
on July 22, 2025
Posted by: Goozer84
[This review was collected as part of a promotion.] When I say one thing away from being the best phone I've ever used I truly mean that. My Galaxy S25 Ultra allows me to seamlessly switch between my Google assistant and Galaxy AI for whatever reason I need to use either or for. I watch a lot of YouTube videos and videos online and talk on it quite a bit. It also has the most memory on a phone that I've ever had that I will never come close to using up which is great. I'd say I'm a pretty avid user and that the battery lasts a good while so I have no complaints there. It's definitely the fastest phone I've ever had and they finally got the size right and the shape right if it's good in the hand and it doesn't weigh down my pocket when I'm not using it. The S25 Ultra is also very customizable you can dang near do anything you want to with whatever screen, ringtones, colors etc. Getting back to the one thing I mentioned at the beginning and that is occasionally I mean sparingly it's probably happened three or four times or four or five times maybe since I've had the phone which I got when it come out I pre-ordered it and that one thing is in the upper left of the phone it gets warm sometimes don't know what causes it or why it does it but that's the one thing. I fix it by shutting my phone off for a minute or so and it seems to fix it every time not sure what it is but that's the only thing that I really have a problem with with this phone
Value
4
Response from Samsung USBy R&R Team, July 23, 2025
Hi there Goozer84, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are so pleased with the amazing capabilities and features of your device. We have provided a link to an article to help you with the temperature of your device. We have also shared a link to the Samsung Support Team if this experience continues, or you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra: A Love Letter from the Future
on July 24, 2025
Posted by: Emily P
from Chicago, IL
Verified Purchase:Yes
This phone is so advanced I’m pretty sure it made eye contact with me and judged my screen time. The camera? So good it made my pores apologize. Battery life? It lasts longer than most of my relationships. And let’s be real — Androids are like the cool older sibling that jailbreaks their own phone and customizes everything. iPhones? Cute… if you like asking Siri for permission to breathe. 😏 #TeamAndroidForever
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: CVODAN
from North Port, FL
Expertise:Intermediate
Verified Purchase:Yes
The S25 is awesome! Love the new shape and the back is not glass
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on July 26, 2025
Posted by: Vivijamaya
[This review was collected as part of a promotion.] The new phone has truly captured my attention with its sleek design and impressive features. I am particularly excited about the integration of advanced AI capabilities with Galaxy AI, promising enhanced performance and user experience. The camera system seems to be significantly improved, offering stunning image quality and creative options. Overall, this device seems to be a remarkable leap forward in mobile technology, and I am eager to explore its capabilities. I'm looking forward to the innovative applications of the incorporated AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not a good UI
on July 28, 2025
Posted by: Timmeh
[This review was collected as part of a promotion.] Upgrades have been horrible for this phone and it has caused crashes on many others who own the same phone. Samsung needs to take responsibility if their updates make phones unusable by damaging thr hardware.
Value
1
Response from Samsung USBy R&R Team, July 29, 2025
Hey Timmeh, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not operating as intended or expected. Without knowing the details of your experience with the software updates of your device, we have provided a link to the Samsung Support Team. They can work with you directly through chat to determine the root cause of your frustration, and work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
The camera did not impress me, broke after 4 month
on July 28, 2025
Posted by: Flores111
[This review was collected as part of a promotion.] I've been a Samsung Galaxy person for years! Have always loved it! But this phone just did not impress me much, mostly because I use the camera a lot for pictures and videos. After having it for 4 months one of the lenses misfunctioned 6mm specifically. Places to fix it don't have the part needed to fix so you have to send it in, and takes 5 to 7 business days.
One bright thing it does have translated calls, text, and pretty much anything needed to be translated.
Value
1
Response from Samsung USBy R&R Team, August 6, 2025
Hey there Flores111, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are finding there are features about Galaxy AI you are enjoying like Live Translate. We have provided a link to the Samsung Support Team if you change your mind about the repair to your device, and we appreciate you providing feedback about the process of getting a repair. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy s25 ultra! Amazing device! BUY IT!
on July 29, 2025
Posted by: Steppenwolf
[This review was collected as part of a promotion.] This phone is just amazing, all around. The operating systems, all of the awesome abilities it has, really alleviate any sense of feeling like you've overspent. Just make sure you get a nice case, to protect it. And treat it... like the super smart computer, that it is. You most definitely will not regret buying this baby! All your friends will be jealous! Your phone, was made for an emperor!
Value
5
Written by a customer while visiting Samsung US