Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,118 Reviews)
Rating breakdown 20,118 reviews
5 Stars
17,264
4 Stars
2,185
3 Stars
386
2 Stars
126
1 Star
157
86%of customers recommend this product.
(
1,094 out of
1,268)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Consistent Quality and Reliability from Samsung
on December 16, 2025
Posted by: Padmini
from Olive Branch, MS
Expertise:Expert
Verified Purchase:Yes
I have been a loyal Samsung phone user since 2014, and my experience has always been excellent. Samsung phones are reliable, user-friendly, and built with great quality. The performance, camera, and battery life continue to improve with every model. I trust Samsung and will definitely continue choosing their phones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Andres
Verified Purchase:Yes
The best phone Fast, smart and best market price..
Response from Samsung USBy R&R Team, December 19, 2025
Hey Andres, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased and amazed with the enhanced speed of your device. We have provided links to resources to help you discover the full capabilities of your device, including Galaxy AI, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Tenisha
Verified Purchase:Yes
Amazing phone, Excellent charging speed, size and look. It’s like having a mini computer in your pocket.
Written by a customer while visiting Samsung US
Posted by: LjRP
from San Francisco
Verified Purchase:Yes
Great upgrade from Note 9 i realized what i been missing out on. Got a great deal couldn't pass it up.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Princess Aurora
from San Francisco
Expertise:Intermediate
Verified Purchase:Yes
I've been using galaxy with S-pan for 10-15 yrs. The phone is just awesome in all ways -- the note app with samsung's voice-enabled keyboard is a new level of awesomeness. The ability to have 2 apps open next to each other is amazing -- I usually open chatgpt with instructions and another app where I'm using those instructions lol! The rest of android features, like modes & routines, google pay etc work seamlessly.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Melissa
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
I just don't see much difference in past phones. I only bought this to get the extra storage. Samsung really lowered themselves when they took away the ability to buy storage with SD cards. Plus I miss the days when you could plug in headphones instead of Bluetooth. Pay attention, because corporations are taking away choices for us.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, December 26, 2025
Hi Melissa, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. We have provided a link to the complete manual for your device to assist you with the enhanced features, and discovering the full capabilities of your device. If you are needing additional storage capacity with your device, you can use the cloud-based storage expansion, that has the added benefit of access to all of your media across your ecosystem of devices. If you are wanting to use wired headphones, you can absolutely do so with the usage of a USB-C to headphone jack adapter plugged in to the charging port. We have provided a link to the Samsung Support Team if any questions arise as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Eaglegordon
from Illinois
Expertise:Expert
Verified Purchase:Yes
I reviewed this earlier. Transferring all apps went smooth. E sim encountered a problem. Somehow it look like it was connected to a network. Doing network reset, was the fix but it wasn't in the instructions. A search had this suggestion.
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tes119
from Baltimore, MD
Expertise:Intermediate
Verified Purchase:Yes
The transition to this new phone has been anything but great. I don't know if I got a dud so to speak but I've been having problems with Bluetooth and other connections. Didn't have any problems like this with my s24
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, December 29, 2025
Hi there Tes119, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the seamless and reliable connection of your phone to your Bluetooth devices is to you every day. We have provided a link to a troubleshooting guide to help you resolve this matter at your convenience. We have also shared links to the Samsung Support Team and your warranty information if this experience continues, or you have additional matters you wish to discuss with our experts. We appreciate you being a Samsung customer. -Elizabeth
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Samsung Warranty
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Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
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Written by a customer while visiting Samsung US