Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(23,036 Reviews)
Rating breakdown 23,036 reviews
5 Stars
19,798
4 Stars
2,528
3 Stars
435
2 Stars
128
1 Star
147
87%of customers recommend this product.
(
1,021 out of
1,178)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
AI has much more capability than I had expected
on April 24, 2026
Posted by: GREENSPACEONE
[This review was collected as part of a promotion.] Galaxy AI is much more capable than I had expected it to be.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Everything checks out
on April 25, 2026
Posted by: Mishelmarie
[This review was collected as part of a promotion.] I use my device for personal and business. I use it for EVERYTHING!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is exceptional!
on April 25, 2026
Posted by: ultrasteady
[This review was collected as part of a promotion.] I've fallen head over heels for the Galaxy AI features in this phone. The Galaxy S25 ultra in my experience with phones, top of the line! The screen size is perfect for my eyes. From day 1 the features have been exceptional, and they've only gotten better with most updates! I've been a Galaxy fan since the very first 1 came out! I bought a Note 10 I think and have upgraded once a year to either Galaxy's latest Note or now galaxy's Ultra. I used the S22 Ultra, S23 Ultra, S24 Ultra, and am currently using an S25 ultra. I decided to start upgrading after 2 years instead of 1, due to the very reliable nature of the phones themselves. Its like they never get old! I do wish they would make better cases for the Ultra's. Most years I buy an otter box defender series. I dislike that it hides the colors of the phone and its bulkyness. The otter box defender series does not come in any color but black.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Very Sigma phone
on October 31, 2025
Posted by: Sigma7
[This review was collected as part of a promotion.] Very Sigma phone. Tuff in Ohio. Ohio final boss would be proud.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Meh
on April 15, 2025
Posted by: Tony
Phone is fine, camera is great. Color palettes are weirdly Easter pastels, CAN NOT set custom notification tones, all presets are obnoxious.
Response from Samsung USBy R&R Team, April 15, 2025
Hey Tony, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are overall happy with the camera and features of your device. We have provided a link to the full device manual to assist you with the customization and display settings of your device. We have also shared a linkt o the Samsung Support Team if you have questions, or believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
This product is reliable, has a small screen.
on February 8, 2025
Posted by: Xavier
[This review was collected as part of a promotion.] I request a picture or a search or a AI request and my device responded promptly, the screen should be bigger.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Pen People need help
on April 25, 2025
Posted by: Jumbo Jim from Southy
Don't listen to these Bluetooth pen people! They used it once to take a picture and now it's the end of the world it's gone! 99.9% of us normies would never use it. No matter what we tell ourselves.
Response from Samsung USBy R&R Team, April 30, 2025
Hi there Jumbo Jim from Southy, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the usage and features of your device. We have provided a link to the Samsung Support Team for your convenience to assist you directly if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
No pen Bluetooth
on August 16, 2025
Posted by: GuttaMan
[This review was collected as part of a promotion.] S25 Ultra created a big disappointment to fans for not making the S pen Bluetooth compatible. Shame on Samsung for changing a big key aspect of the Galaxy phone. I was very disappointed in my purchase when I realized the S25 Ultra didn't have this unique feature.
Value
1
Response from Samsung USBy R&R Team, August 18, 2025
Hey GuttaMan, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not aligning to your expectations, and we would love to help you have the best possible experience with your device. We have provided links to an article to help you integrate the redesigned features of your S Pen in to your usage. We have also shared a link to the full device manual to help you with hand gestures and voice commands you can use with your device. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance with any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US