Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,904 Reviews)
Rating breakdown 19,904 reviews
5 Stars
17,126
4 Stars
2,157
3 Stars
371
2 Stars
115
1 Star
135
87%of customers recommend this product.
(
990 out of
1,138)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Posted by: Princess Aurora
from San Francisco
Expertise:Intermediate
Verified Purchase:Yes
I've been using galaxy with S-pan for 10-15 yrs. The phone is just awesome in all ways -- the note app with samsung's voice-enabled keyboard is a new level of awesomeness. The ability to have 2 apps open next to each other is amazing -- I usually open chatgpt with instructions and another app where I'm using those instructions lol! The rest of android features, like modes & routines, google pay etc work seamlessly.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Melissa
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
I just don't see much difference in past phones. I only bought this to get the extra storage. Samsung really lowered themselves when they took away the ability to buy storage with SD cards. Plus I miss the days when you could plug in headphones instead of Bluetooth. Pay attention, because corporations are taking away choices for us.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, December 26, 2025
Hi Melissa, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. We have provided a link to the complete manual for your device to assist you with the enhanced features, and discovering the full capabilities of your device. If you are needing additional storage capacity with your device, you can use the cloud-based storage expansion, that has the added benefit of access to all of your media across your ecosystem of devices. If you are wanting to use wired headphones, you can absolutely do so with the usage of a USB-C to headphone jack adapter plugged in to the charging port. We have provided a link to the Samsung Support Team if any questions arise as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Posted by: Eaglegordon
from Illinois
Expertise:Expert
Verified Purchase:Yes
I reviewed this earlier. Transferring all apps went smooth. E sim encountered a problem. Somehow it look like it was connected to a network. Doing network reset, was the fix but it wasn't in the instructions. A search had this suggestion.
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tes119
from Baltimore, MD
Expertise:Intermediate
Verified Purchase:Yes
The transition to this new phone has been anything but great. I don't know if I got a dud so to speak but I've been having problems with Bluetooth and other connections. Didn't have any problems like this with my s24
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, December 29, 2025
Hi there Tes119, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the seamless and reliable connection of your phone to your Bluetooth devices is to you every day. We have provided a link to a troubleshooting guide to help you resolve this matter at your convenience. We have also shared links to the Samsung Support Team and your warranty information if this experience continues, or you have additional matters you wish to discuss with our experts. We appreciate you being a Samsung customer. -Elizabeth
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
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Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
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Written by a customer while visiting Samsung US
Customer Rating
3
Crisper images, but I miss the S23 Ultra’s vibrant
on December 29, 2025
Posted by: trpnfly
I recently upgraded from the S23 Ultra to the S25 Ultra, and I find myself feeling a bit disappointed by the camera's color science. While I knew I was trading away some zoom power, I didn't realize I would also be losing the signature "pop" of the S23.
Even when viewing photos on my laptop to rule out screen differences, the S23 images remain much more vibrant. The S25 Ultra certainly produces crisper, more detailed shots, but the colors feel muted and flat by comparison. I’ve tried adjusting every filter and setting available, but I just can’t replicate that bright, lively look I loved. If you prefer natural tones, you'll love this camera, but if you enjoy Samsung’s traditional vivid style, it's a bit of a letdown.
Response from Samsung USBy R&R Team, December 30, 2025
Hi there Trpnfly, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know it can be disappointing when you have a new device that is not meeting your expectations when using the camera. We have provided a link to an article to help you with the different camera settings and features. We have also shared a link to the complete manual to help you adjust the ways Galaxy AI are interacting with your camera. We have lastly shared a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: izzy
from 23605
Expertise:Expert
Verified Purchase:Yes
I wish I didn't buy this thing. even with the storage upgrade. what a huge mistake
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 31, 2025
Hi Izzy, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are always happy to assist our customers in resolving any frustration they are experiencing, and have the best possible experience with your device. Without knowing what frustrations you are experiencing, we have provided a link to the Samsung Support Team. They can work with you directly through chat to resolve your frustrations. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Jeff
from Louisville. Kentucky
Verified Purchase:Yes
All aspects are lightning fast, from charging, updates, searches. Not using AI on phone, but everything else satisfies me.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jennifer
Expertise:Intermediate
Verified Purchase:Yes
Wonderful phone so fun. Love everything about it. Definitely recommend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 6, 2026
Hi there Jennifer, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the usage of your device, and would recommend to others. We have provided a link to the complete manual for your device to help you discover additional capabilities available o n your device including Galaxy AI. We have also shared a link to the Samsung Support Team if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US