Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(30,272 Reviews)
Rating breakdown 30,272 reviews
5 Stars
25,914
4 Stars
3,417
3 Stars
587
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,138 out of
1,329)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Upgraded to the S25 Ultra
on September 28, 2026
Posted by: Chelacv
[This review was collected as part of a promotion.] My previous phone was as S22 Ultra, and it was the best phone I have had, but I was needing an upgrade so I could have more storage so I chose the s25 Ultra, which is amazing. I'm a little sad that it no longer comes with a Bluetooth S pen because I really enjoyed using it for pictures when I went hiking or took trips to the beach with my family. Other than that, it's still an amazing phone lineup.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The S25 Ultra is ok
on September 28, 2026
Posted by: Ravessa
[This review was collected as part of a promotion.] I chose the S25 Ultra because I have been a loyal consumer of these samsung products. I was very happy with it in the beginning. Then about 3 months in, the power button broke off. Samsung refused to let it be repaired even though I had insurance. Now that I've had the phone a little more than a year, with no power button, the volume buttons feel like they are going to break soon too. The battery life now is horrible. I have to fully charge it at least twice in a single day.
I am never abusive of my electronics, so I believe the buttons are a manufacturer issue. Other than the buttons and the short battery life, it is a decent phone. However I am eager to get it paid off so I may get a sturdier, more battery life friendly phone. And then I can stop using pointy things to power it off and on. I paid enough for it, it should have lasted longer than e months before something broke off. And a refusal to repair it with insurance.
I am never abusive of my electronics, so I believe the buttons are a manufacturer issue. Other than the buttons and the short battery life, it is a decent phone. However I am eager to get it paid off so I may get a sturdier, more battery life friendly phone. And then I can stop using pointy things to power it off and on. I paid enough for it, it should have lasted longer than e months before something broke off. And a refusal to repair it with insurance.
Value
3
Response from Samsung USBy R&R Team, September 30, 2026
Hello Ravessa, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your device is not functioning as intended or expected. We have provided links to resources to help you maximize the battery life of your device at your convenience. Without knowing what insurance you have covering your device, we recommend reaching out to them directly with questions about a claim, and we have provided a link to Customer Care+ if that is your coverage. We have also provided a link to the Samsung Support Team to assist you further with any additional questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Customer Care+
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Samsung Support
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Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love my S25 Ultra
on September 28, 2026
Posted by: SamsungUser4Life
[This review was collected as part of a promotion.] I chose the Galaxy S25 Ultra because I wanted a phone that was powerful, dependable, and had everything I needed in one device. After using it, I can honestly say I’m really glad I made that choice.
What I like most is how well it handles everything I do. It’s extremely fast, multitasking is smooth, the screen looks incredible, and the camera quality has impressed me. I also love having plenty of storage and 12GB of RAM, because I can have multiple things going on without constantly worrying about the phone slowing down.
For me, the S25 Ultra has been a great combination of performance, features, and everyday usability. I’ve had a really good experience with it, and if someone I know was asking me what Android phone I would personally recommend, the S25 Ultra would be the one I’d tell them to get.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The greatest ever.
on September 28, 2026
Posted by: Lova12
[This review was collected as part of a promotion.] I chose my phone Samsung Ultra s24 ever and ever. #1 for the feature, #1 for how the phone is easy use and the best for the end 👌 the camera i love how my pictures and videos are. I love Samsung .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on September 28, 2026
Posted by: MR28S25Ultra
[This review was collected as part of a promotion.] I've been a Samsung user since the Note 3 and Samsung has never done me wrong. When I upgraded to the S25 Ultra, I did it knowing that Samsung was providing with some of the best features and best technology. I love the way the phone performs how light weight it feels but still feels very durable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has been great.
on September 28, 2026
Posted by: Michael
[This review was collected as part of a promotion.] I have been a long time Samsung Galaxy user, I have tried multiple different phone makers and Samsung Galaxy s 25 ultra has been the best phone I have used.
Durability is a major thing that I take into account when thinking about how good a phone is.
Durability is a major thing that I take into account when thinking about how good a phone is.
I chose to go all out when I upgraded this last time and I have not been disappointed! Camara is amazing memory is great, internet browser is fast and I have service in a lot of places most people don't up here in northern New Hampshire.
I am constantly streaming music through the phone and the quality is great.
I love how easy it is to customize my phone with different font backgrounds and music as my ringtone.
I am a plaiting room matinence technician and my phones definitely take a beating, and I'm shocked that my screen has held up! I am exposed to multiple acidic chemicals and high temperatures with really high humidity and this S25 Ultra has not even been phased at all.
Now I understand that usually you sacrifice features for durability but I think this phone is perfect.
I am constantly streaming music through the phone and the quality is great.
I love how easy it is to customize my phone with different font backgrounds and music as my ringtone.
I am a plaiting room matinence technician and my phones definitely take a beating, and I'm shocked that my screen has held up! I am exposed to multiple acidic chemicals and high temperatures with really high humidity and this S25 Ultra has not even been phased at all.
Now I understand that usually you sacrifice features for durability but I think this phone is perfect.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung's always the BEST!
on September 28, 2026
Posted by: Android2use
[This review was collected as part of a promotion.] I have owned a Samsung phone for over 10 plus years. Many years ago I chose Samsung as I felt it was the best Android for me. I used to upgrade whenever a new one was available, but I'm hanging onto my S2025 Ultra. I use it for communication, streaming shows at night, some social media and photos. I have taken some spectacular photos with this phone. Every day I realize it is capable of so much more than i use. Samsung will always be my phone. Even though my current phone is a 2025, it feels like new!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S 25 Ultra
on September 28, 2026
Posted by: Cruiser31
[This review was collected as part of a promotion.] This has been a great phone for me. I chose this model specifically for the camera features. I travel for fun a lot and having this phone with me allows for amazing pictures without the hassle of traditional camera equipment.
Value
5
Written by a customer while visiting Samsung US