Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,716 Reviews)
Rating breakdown 19,716 reviews
5 Stars
16,986
4 Stars
2,129
3 Stars
359
2 Stars
112
1 Star
130
86%of customers recommend this product.
(
841 out of
982)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
So close! And yet so far.
on March 13, 2025
Posted by: Breadacus
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra continues the Ultra line's tradition of excellence, boasting a breathtaking 6.9-inch OLED display, a powerhouse processor, and a truly impressive camera system. Battery life remains a strong point, easily lasting a full day of heavy use. Everything you'd expect from a flagship is here, and it performs admirably.
However, the reason for the four-star rating lies in the incremental nature of this upgrade. While the design has been subtly refined, and the software aesthetic has received a welcome refresh, the core hardware improvements feel minimal compared to the previous generation. It's a fantastic phone, no doubt, but it feels more like a 'S24.5 Ultra' than a full-fledged S25. If you're coming from an older model, the upgrade is worthwhile. But for S24 Ultra owners, the changes might not justify the significant cost. It's a premium experience, but one that feels a bit too familiar.
However, the reason for the four-star rating lies in the incremental nature of this upgrade. While the design has been subtly refined, and the software aesthetic has received a welcome refresh, the core hardware improvements feel minimal compared to the previous generation. It's a fantastic phone, no doubt, but it feels more like a 'S24.5 Ultra' than a full-fledged S25. If you're coming from an older model, the upgrade is worthwhile. But for S24 Ultra owners, the changes might not justify the significant cost. It's a premium experience, but one that feels a bit too familiar.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good phonejust needs some more features
on March 13, 2025
Posted by: Ashley
from Bell florida
Expertise:Intermediate
I just upgrade to the s25 ultra from a galaxy note 9. I like the phone but there are some features that I wish it had like the note 9. The note 9 I could set a different notification sound for different apps. You can't do that on this phone. Also wish it had the dual Facebook, Facebook messenger and Snapchat like the note 9. Other than that it is a great phone.
Features
3
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product is great and is an improvement from S24.
on March 13, 2025
Posted by: ManKim
[This review was collected as part of a promotion.] Like how it has improved in terms of edges. Makes handling the phone easy. Lot of people peeking and asking which phone this is. The AI features are great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it! BEST EVER
on March 14, 2025
Posted by: JonnyD
[This review was collected as part of a promotion.] Best phone I've ever owned. Would recommend to anyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New and Improved S25 Ultra is a Welcome Upgrade
on March 14, 2025
Posted by: ConsistentPurchaser
[This review was collected as part of a promotion.] The seamless action across apps on this phone makes heavy use of the new processor. I love how quick things are and the upgraded storage is a welcome change. I do love the Now Brief since it makes positive use of new neural engine. Samsung has made new and improved changes and im glad they dont stray too far from their very good thing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great fantastic in love
on March 14, 2025
Posted by: FANTYS25U
[This review was collected as part of a promotion.] I like the phone however the S Pen does not longer work as remote shutter which is disappointing to me.
Value
3
Response from Samsung USBy R&R Team, March 17, 2025
Hi there FANTYS25U, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are overall with the capabilities and usage of your new phone. We understand wanting to have the hands free experience with your camera, and we have provided a link to your full device manual. Within this resource there are both hand gestures and voice commands you can use with your device. We have also shared a link to the Samsung Support Team if you hae any questions about your new device. We appreciate you being a Ssamsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra
on March 14, 2025
Posted by: S25ULTRALove
[This review was collected as part of a promotion.] Loving this New Samsung S25 Ultra! Got this for my Birthday!
Picture perfect - awesome A+
Video Quality - A+
Light weight
Battery Life
Screen color is amazing.... Overall this Phone is the 100% best!
Picture perfect - awesome A+
Video Quality - A+
Light weight
Battery Life
Screen color is amazing.... Overall this Phone is the 100% best!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simply wow!
on March 15, 2025
Posted by: proheart
[This review was collected as part of a promotion.] Love the fluidity and budget smoothness of the ui. Super fast and amazing battery life. Great ai features especially with Samsung collaboration with Google. Really fun to use.
Great upgrade from the S24 ultra
Value
5
Written by a customer while visiting Samsung US