Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,912 Reviews)
Rating breakdown 19,912 reviews
5 Stars
17,130
4 Stars
2,157
3 Stars
373
2 Stars
115
1 Star
137
87%of customers recommend this product.
(
995 out of
1,145)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
This product has great features.
on November 17, 2025
Posted by: Gg2025
[This review was collected as part of a promotion.] I use the Samsung 25 Ultra for gaming and it has been amazing. No overheating and great battery life.
Value
5
Written by a customer while visiting Samsung US
Posted by: Carlos
from Florida
Expertise:Beginner
Verified Purchase:Yes
Badbaddddðddddddddddddddddddddddddddddðddddddddddddddd
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 12, 2025
Hello Carlos, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not meeting your expectations. We are always happy to assist our customers in troubleshooting and resolving any frustration you are experiencing with your device. Without knowing what your experience has been thus far, we have provided a link to the Samsung Support Team to assist you through chat at your convenience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jacob C
from California
Expertise:Expert
Verified Purchase:Yes
The phone is okay. But what the heck happened to my messaging app. You guys forced me to use Google Messages and I am constantly having this RCS issue and not receiving messages. I have removed the update from my app several times already. Samsung you need to fix this.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy R&R Team, December 16, 2025
Hi there Jacob C, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your messages are to you every day, and we would love to help you troubleshoot this experience. We have provided a link to an article to help you with this experience at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing phone but cannot use Dual sim
on December 21, 2025
Posted by: Saurabh
from Irving
Expertise:Beginner
Amazing phone. Worth hype around the phone. Only issue with me that its second sim slot is not proper and cannot use dual sim on my phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Slow very slow
on February 25, 2025
Posted by: Tstereg
[This review was collected as part of a promotion.] Cuts off lads, picture suck no voicemail lost pictures
Value
1
Response from Samsung USBy R&R Team, February 26, 2025
Hi there Tstereg, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We would love nothing more than to help you resolve the frustrations that are causing interruption in your usage. We have provided links to articles to help you with the speed of your device, camera quality, and to our team of experts to help offer additional assistance for additional frustrations. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25
on February 7, 2025
Posted by: NGAO
from Washington
Expertise:Intermediate
Got it yesterday and it's just fascinating, it's easy to type and very first. Yet to explore more of it's features
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the it.
on February 22, 2025
Posted by: Grizzled1
[This review was collected as part of a promotion.] This phone is excellent. They're very fast, takes great pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely LOVE my new Galalxy S25 Ultra!!!!
on February 27, 2025
Posted by: Danalynn
[This review was collected as part of a promotion.] I upgraded from the Galaxy S22 Ultra to the Galaxy S25 Ultra, and I'm so glad I did! Everything about the S25 is better! It takes better pictures, the battery life is WAY better, and everything is faster and punchier. The actions across apps is seamless, and it easily connects to my Samsung tablet, my Samsung TV, my printer, and my Samsung and other brands earbuds. The S-Pen also works great as always! I never used the Bluetooth air commands on my old S-pen, so I don't miss it and I don't mind that Samsung discontinued that feature.
I love everything about the S25 Ultra, and I'm very happy with my purchase!
Value
5
Written by a customer while visiting Samsung US