Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(26,808 Reviews)
Rating breakdown 26,808 reviews
5 Stars
22,992
4 Stars
2,959
3 Stars
521
2 Stars
156
1 Star
180
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Fantastic
on June 29, 2026
Posted by: IsaiahsDad
[This review was collected as part of a promotion.] I use my Galaxy S25 Ultra daily for work and pleasure. The upgraded Galaxy AI features help with adjusting photos for social media and other sales websites for vehicles.
The camera system and how it integrates with Galaxy AI make everything seamless and simple in basically every aspect.
Love my Galaxy S25 Ultra and won't ever be going away from Samsung thanks to the constant upgrades.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
UI, v AI: When Worlds Collide. A real world review
on June 29, 2026
Posted by: BeingGrace
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra: A Powerhouse with Rigid UI Limits
I’ve put the Samsung Galaxy S25 Ultra through its paces, and it’s an absolute powerhouse. It's solid, has top-tier build quality, and the flat screen easily cuts right through bright outdoor sunlight.
The big win this year is Galaxy AI, which brings real utility instead of just marketing hype. My favorite tool is the S-Pen Smart Select menu. When a website or app locks down its text and blocks standard copy-pasting, you can just pull out the stylus, draw a box, and the AI instantly extracts the text anyway. It's a massive time-saver. The media tools are just as solid: the AI Audio Eraser cleans background noise out of videos flawlessly, and the photo editor removes reflections naturally.
However, Samsung still stumbles on basic customization. The interface feels surprisingly rigid in two areas that have been an issue for years. First, the home screen forces apps into a strict grid. You can’t move icons to an exact position you want; the software forces them back into rows, making it impossible to clear space to see your wallpaper. Second, you can't change the core dynamics or layout behavior of the pull-down notification menu to fit your workflow.
Verdict: It’s a beast of a phone with genuinely useful AI tools. But if you want total control over your home screen layout, Samsung’s stubborn UI limits are still a frustrating hurdle.
I’ve put the Samsung Galaxy S25 Ultra through its paces, and it’s an absolute powerhouse. It's solid, has top-tier build quality, and the flat screen easily cuts right through bright outdoor sunlight.
The big win this year is Galaxy AI, which brings real utility instead of just marketing hype. My favorite tool is the S-Pen Smart Select menu. When a website or app locks down its text and blocks standard copy-pasting, you can just pull out the stylus, draw a box, and the AI instantly extracts the text anyway. It's a massive time-saver. The media tools are just as solid: the AI Audio Eraser cleans background noise out of videos flawlessly, and the photo editor removes reflections naturally.
However, Samsung still stumbles on basic customization. The interface feels surprisingly rigid in two areas that have been an issue for years. First, the home screen forces apps into a strict grid. You can’t move icons to an exact position you want; the software forces them back into rows, making it impossible to clear space to see your wallpaper. Second, you can't change the core dynamics or layout behavior of the pull-down notification menu to fit your workflow.
Verdict: It’s a beast of a phone with genuinely useful AI tools. But if you want total control over your home screen layout, Samsung’s stubborn UI limits are still a frustrating hurdle.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on June 29, 2026
Posted by: Rina21
[This review was collected as part of a promotion.] I truly enjoy my device. I'm not really equipped with AI tools, but I have no problems with my gaming or streaming.
I have as of late been receiving video calls just out the blue. It would be great to have better protection from spam calls.
Over all a very awesome phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung oh samsung
on June 29, 2026
Posted by: AMOLEDLOVER
[This review was collected as part of a promotion.] I had an S9 before this and it was working almost fine, it survived a lot. The S25 ultra was actually so crazy and technologically so much more advanced. It was the first time I tried a 120hz screen, the first AMOLED I tried and it was so great, whenever I use 60hz now it pains me.
My phone can run any mobile game and its 6.9 inches so I comfortably binge watch YouTube and Netflix.
The battery life lasts me two days with heavy use and maximum battery protection on.
Galaxy AI has been so helpful in many ways, you should try it yourself. I use samsung health a LOT. Also, two days ago I remembered I needed a passport size photo ASAP, with a white background. Galaxy AI took my selfie and perfectly erased and modified the background.
My phone can run any mobile game and its 6.9 inches so I comfortably binge watch YouTube and Netflix.
The battery life lasts me two days with heavy use and maximum battery protection on.
Galaxy AI has been so helpful in many ways, you should try it yourself. I use samsung health a LOT. Also, two days ago I remembered I needed a passport size photo ASAP, with a white background. Galaxy AI took my selfie and perfectly erased and modified the background.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Coming from a galaxy note 9. A world of difference
on June 29, 2026
Posted by: Giveme5
[This review was collected as part of a promotion.] Everything I do on this phone is seamless and easy. I stream, game, work and use it for tasks constantly. Simplifies my life and helps keep me organized and efficient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on June 29, 2026
Posted by: Love48
[This review was collected as part of a promotion.] This phone has great storage and I play my games, shop and watch movies, as well as take photo's and text with no issues and the AI features are awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like the ease and flow my s25 ultra gives me.
on June 29, 2026
Posted by: Bigfootford
[This review was collected as part of a promotion.] When using my Galaxy s25 and I have a question I appreciate the quick response of the ai. I like being able to use my phone for games and searches and it runs smooth with no glitches.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Tough phone. Has stude up to hard use
on June 29, 2026
Posted by: Chip2tx
[This review was collected as part of a promotion.] I use my phone for work quite a bit. Looking up parts and repair videos. As well as communication with team members . Has always worked well.
Value
5
Written by a customer while visiting Samsung US