Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(19,911 Reviews)
Open Ratings Snapshot
Rating breakdown 19,911 reviews
5 Stars
17,129
4 Stars
2,157
3 Stars
373
2 Stars
115
1 Star
137
87%of customers recommend this product. 
(
995 out of 1,145
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Excellent
on December 24, 2025
Posted by: Anonymous
from Columbus, Ohio
Expertise:Intermediate
Verified Purchase:Yes
Excellent product, i didnt have any problems with the shop and the send. And the shop online was safe.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Almost Great
on December 24, 2025
Posted by: Matt
from Santa Clara, California
Expertise:Expert
Verified Purchase:Yes
Love features, Hate the size, make a compact, no spen needed for most of us, maybe a 6.4 inch and slightly thicker for bigger battery
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great device.
on December 26, 2025
Posted by: ssss
from Arizona
Expertise:Expert
Verified Purchase:Yes
The phone is really feature packed. Love it. Its fast and lasts long.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Battery does not last
on December 27, 2025
Posted by: Loree
Verified Purchase:Yes
Purchased a new s 25 ultra and am very disappointed. Battery life is terrible. I have to charge it around 1pm and then if I use much at all again in the evening. Very disappointed. And this is with the settings not on the best screen display 😞 i was expecting a better battery.
Response from Samsung USBy R&R Team, December 29, 2025
Hey Loree, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that is not meeting your expectations. The intelligent battery of your device does maximize after a short period of usage and adjustment to your consumption habits. We have provided links to a few guides to help you maximize the battery life of your device if this is not your experience. We have also shared a link to the Samsung Support Team to assist you further if this frustration continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Lightning Fast!
on December 28, 2025
Posted by: Norge_Jente
from Virginia
Expertise:Expert
Verified Purchase:Yes
Love my S25 Ultra! It's so fast opening apps and so glad I upgraded.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 30, 2025
Hi Norge_Jente, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are so pleased with the enhanced speed and processing power of your device. We have shared a link to the manual for your device to help you further explore the capabilities of your device with Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Opt out Grief
on January 2, 2026
Posted by: Private Witheld
Verified Purchase:Yes
Could not opt out of personal tracking and ads without nightmare turn on of S11
Response from Samsung USBy R&R Team, January 5, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important it is to be able to customize your device to your needs and preferences. We have provided a link to an article to help you with the ads you mention experiencing with your device. We have also shared a link to the complete manual for your debvice to help you with additional settings you can enable to disable for your needs. We have lastly, provided a link to the Samsung Support Team to assist you further if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's great love it awsome camera
on January 2, 2026
Posted by: Hhhh
Expertise:Intermediate
I will always use Samsung's they are my favorite product
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 12, 2026
Hey Hhhh, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are loving the amazing features of your camera. We have provided a link to the full manual for your device to help you fully discover the enhanced capabilities like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you have questions during your usage of your phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 ULTRA 1TB
on January 13, 2026
Posted by: Patricia
from Ardmore Oklahoma
Expertise:Expert
Verified Purchase:Yes
I've always been a Samsung phone lover! So Im gonna give it 5 stars! SAMSUNG PHONES THE BEST OF THE BEST😍😍😍😍
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 15, 2026
Hi Patricia, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you love your phone, and that you believe it to be the best. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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