Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(26,266 Reviews)
Rating breakdown 26,266 reviews
5 Stars
22,528
4 Stars
2,905
3 Stars
505
2 Stars
151
1 Star
177
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Performs exceptionally well
on June 10, 2026
Posted by: LexiEve93
[This review was collected as part of a promotion.] The galaxy AI feature is helpful for searches and for a number of tasks in photo and image editing.
The battery life is much better than my previous S23.
Ive had no issues with this phone to date.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Looks great, but....
on June 10, 2026
Posted by: 01MiMi
[This review was collected as part of a promotion.] I use my Galaxy for everyday personal uses. I have used the Ai capabilities as well. My scoring is based on the camera, could be better, previous model the photos were brilliant, I find this model lacking. The battery life could be improved, as I find myself charging my phone regularly and I don't watch TV, Stream or play games on the phone. So go figure?
Value
3
Response from Samsung USBy R&R Team, June 11, 2026
Hey there 01MiMi, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important the lasting battery life and camera quality of your device is to you every day. We have provided links to troubleshooting guides to assist you with these experiences at your convenience. We have also shared a link to the Samsung Support Team to assist you if you believe your device is not operating as intended, or you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Been very happy with the s25 ultra
on June 10, 2026
Posted by: Tienie
[This review was collected as part of a promotion.] A great phone to have and so amazingly easy to use.
The great functionality of the samsung ai in identifying either parts or items is amazing and cuts down so much time spent searching manually.
As a truck driver the battery life is great and the performance with gaming and streaming is perfect.
Would definitely recommend this device to others.
The great functionality of the samsung ai in identifying either parts or items is amazing and cuts down so much time spent searching manually.
As a truck driver the battery life is great and the performance with gaming and streaming is perfect.
Would definitely recommend this device to others.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Top of the line phone!
on June 10, 2026
Posted by: Mags214
[This review was collected as part of a promotion.] I am a dedicated samsung owner of the Samsung S25 ultra and this phone over exceeds my expectations. I wouldn't pick any other brand or phone even if it was offered for free. Ive purchased the past 3 s series and prior to those, I had 3 notes all bought in consecutive order. Samsung is my go to for phones, tablets, tvs, etc because the quality is amazing. So far, I plan on keeping my phone until I feel it is time to upgrade but im sure that will be a while. Between the processor, the camera, battery life, gemeni, galaxy ai, the maneuvering between tabs, and the speed to name a few, makes this phone a phenomenal selection! This is a phone id pay top price for, there is no question about it! I am a Samsung girl for life!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone, Minor Glitches
on June 10, 2026
Posted by: Tiffany
[This review was collected as part of a promotion.] I really like my Samsung Galaxy S25 Ultra overall. It’s a great phone, the camera is amazing, the screen is clear, and it handles everything I need it to do.
The only reason I’m not giving it a full five stars is because it does feel a little glitchy at times. Nothing major enough for me to give it a bad review, but I do think there’s room for improvement on the back end with performance and smoother functionality. I like the new Galaxy AI features and use them quite often.
The only reason I’m not giving it a full five stars is because it does feel a little glitchy at times. Nothing major enough for me to give it a bad review, but I do think there’s room for improvement on the back end with performance and smoother functionality. I like the new Galaxy AI features and use them quite often.
Overall, I’m happy with it, and I’m definitely looking forward to seeing what Samsung does with the S26 Ultra. :::
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone!
on June 10, 2026
Posted by: RorysDad
[This review was collected as part of a promotion.] I really love the camera for the S25 Ultra, and often get compliments on both the vivid color as well as the image quality. When using the Samsung AI to edit photos or translate, it really can be a great utility. The one drawback for this device is that they did away with allowing the S-pen button to be able to snap photos, but I think they did this to save Bluetooth bandwidth and battery life. All in all, th great battery life, vivid screen and sharp photos are a big hit for me!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s25 ultra review
on June 10, 2026
Posted by: Bubbles
[This review was collected as part of a promotion.] I've been using the Samsung s25 ultra for about 2 years now. The phone has done very well for me. But lately I have noticed it seems to mess up quite abit and needs a restart more often than usual. Things such as phone calls not wanting to go through or get received. I'm not the only one who has had this issue. My husband has had this issue with his as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG S25 Ultra
on June 10, 2026
Posted by: GalaxyUser
[This review was collected as part of a promotion.] It is a good product, it is just that I feel like there is sometimes too much going on in the phone to deal with at once.
Value
5
Written by a customer while visiting Samsung US