Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(26,266 Reviews)
Rating breakdown 26,266 reviews
5 Stars
22,528
4 Stars
2,905
3 Stars
505
2 Stars
151
1 Star
177
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
This phone is meh
on June 9, 2026
Posted by: Shawnstew
[This review was collected as part of a promotion.] I upgraded from a S9 to the S25 ultra only because Samsung doesn't push updates for the older model. Page right put of Apples book. I really like the galaxy ai. It's pretty easy to use. I do wish that my current conversation with the ai would not close everytime I move to another tab. Having to reopen the Ai and search for the previous conversation is quite annoying. The pen is mostly useless. The large screen is nice since my eyesight is going. Wish like a million other people that I still had my head phone jack and SD card slot. This will probably be a deal breaker on my next phone.
Value
3
Response from Samsung USBy R&R Team, June 10, 2026
Hey Shawnstew, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the capabilities of Galaxy AI. We would love to help you have the best possible experience with your device, and resolve any frustrations you are experiencing. We have provided a link to the complete manual to help you best align the settings to your preferences, and discover the enhanced features and capabilities from your previous device. We have also provided a link to the Samsung Support Team for your convenience. These experts can assist you with the usage of your favorite wired headphones with an adapter for your charging port, and explore storage expansion options if you are in need. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
The Whole World in your Hands!
on June 9, 2026
Posted by: QueenBee
[This review was collected as part of a promotion.] I have been an avid user and supporter of Samsung Galaxy products for 15+ years. I may look into other products to get a feel for what things are being offered but nothing ever compares, especially when it comes to phones.
I use my phone for notes, the calendar, to create documents, for streaming, to stay connected with family and friends, shopping, watching movies/TV, coloring and art, gaming, staying organized, photography, assistance from Galaxy AI, and more!
I love how easy the phone is yo navigate! Being someone who likes to be organized, I love being able to put my apps into folders. The picture is so clear on this screen. I absolutely love the camera and clarity! The moving photos that were recently added are awesome!
Galaxy AI is extremely helpful!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Functionality of my s25 is pretty efficient
on June 9, 2026
Posted by: Wayngle12
[This review was collected as part of a promotion.] I use it for media, gaming and all the normal uses of an everyday phone. Photo quality from camera is awesome.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Samsung Phone!
on June 9, 2026
Posted by: Stormwalker
[This review was collected as part of a promotion.] I really enjoy using the Galaxy AI photo editing, it allows the creation of some unique and interesting takes on my somewhat mundane efforts!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra best phone ever had!!!
on June 9, 2026
Posted by: BertaR
[This review was collected as part of a promotion.] I finally broke down and bought this S25 Ultra and let me tell you, this phone will NOT disappoint. It's so strong, I have dropped it so many times n yet its in perfect condition. I use this phone for absolutely everything!!! From messaging to banking, money making apps, play games, watch YouTube almost daily. I would recommend this phone to anyone n I promise it'll be worth the $$.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 9, 2026
Posted by: Redback
[This review was collected as part of a promotion.] One of the greatest phones on the market today,I've loved it since day one
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth, easy to use, sleak.
on June 9, 2026
Posted by: Lovemygalaxy13
[This review was collected as part of a promotion.] For my everyday personal phone. The s25 ultra with A.I. make my day effortless.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best product i have ever owned from Samsung.
on June 9, 2026
Posted by: MrDirtyClean
[This review was collected as part of a promotion.] This is by far the best product I've ever owned from Samsung. I use it daily and it helps me keep track of job notes memories and plays the best games I've ever seen. I think that the AI features are probably the most remarkable I've ever seen, even though AI is fairly new to everyone I've gotten a lot of things done with it as far as research and development goes.
Value
5
Written by a customer while visiting Samsung US