Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(25,918 Reviews)
Rating breakdown 25,918 reviews
5 Stars
22,238
4 Stars
2,858
3 Stars
495
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Features and Simplicity
on June 6, 2026
Posted by: Loopsmom
[This review was collected as part of a promotion.] Samsung devices are absolutely the BEST! I have used and enjoyed my Samsung phone and watch for years and would never use anything else. Samsung is by far the superior, due to the advanced features such as AI. Samsung also makes devices that are not complicated to use and understand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is easy to use.
on June 6, 2026
Posted by: Herisdragon
[This review was collected as part of a promotion.] I use my phone for everything. Social media, photos, games. I have everything backed up to multiple places and easy to set that up. I also use Google Gemini (AI) when I need to tweak the wording of documents.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Easy to use, modify, and customize.
on June 6, 2026
Posted by: KosmicVoid
[This review was collected as part of a promotion.] I've used Samsung for years. The east of use, customization, and developer tools make this the the phone for me. The ease of transferring things from phone to phone, the easy setup, and customization keep me coming back.
I love most of the features that are available, and the developer tools take it to the next level. That said, the one thing I do not like is the invasiveness of the Galaxy AI push.
Although I understand the benefits of AI, to have it so heavily pushed and ingrained in every aspect of the Samsung environment is what keeps me from giving any Galaxy product a 5 star review. The best way I believe for Samsung to appease many owners like myself is to make it easy for us to opt out of all AI/AI push features. I do not need to have a "use AI here" on everything I do on my phone. I both have a brain, and am creative enough to do most things on my own. Plus having my information/data/pictures somewhere in a Samsung AI data center to learn/profit off of is honestly disrespectful. Then to make it worse, you have to jump through MANY hoops to remove the information from servers. For EACH SERVICE. It's honestly unethical and a underhanded business practice. Especially when they use the information to profit while making customers pay a premium for service and products.
Samsung CAN do better.
Still a better product than most other products on the market.
Value
4
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (3) ratings-only reviews
Overall Customer Rating
5
Value
5