Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(19,707 Reviews)
Open Ratings Snapshot
Rating breakdown 19,707 reviews
5 Stars
16,978
4 Stars
2,128
3 Stars
359
2 Stars
112
1 Star
130
85%of customers recommend this product. 
(
834 out of 976
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
2 out of 5
2
No Smart Case
on August 16, 2025
Posted by: JK51
from Texas
Expertise:Intermediate
Amazing phone. One thing that was always a huge plus for me was the smart case. I've had smart cases on most of my past Galaxy phones. If I had known Samsung was not going to offer the smart case with the S25 Ultra I would have gone a different direction. Very disappointed.
Features
1 out of 5
1
Performance
5 out of 5
5
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 18, 2025
Hey JK51, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the features and usage of your device. We appreciate you sharing the accessories you would prefer to see with your device. Please, don't hesitate to reach out to us again in the future any time you have questions, or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My Galaxy S25 Ultra
on October 8, 2025
Posted by: 876705
[This review was collected as part of a promotion.] My experience with this phone has met all my expectation. As far as the AI I'm very thrilled with it and looking forward to continue my relationship with Samsung
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Decided to Upgrade
on October 29, 2025
Posted by: Patch2377
[This review was collected as part of a promotion.] Just upgraded from the 24 Ultra, and am so for loving the 25 Ultra. The Galaxy AI so far has been great. I never really actively used it on previous phone, but have really enjoyed starting to really see what it can do.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
No Lock Screen Notifications
on November 6, 2025
Posted by: Javier O
Verified Purchase:Yes
I "upgraded" to the s25 ultra from my s23 but its been a terrible upgraded. Being in sales I need to see people calling, texting me but there's a bug on the new galaxy s25 ultras where you can't see notifications on a locked screen. Checked all my settings and its definitely a bug, its documented online and samsung ignores and does nothing. Whoever though hiding notifications in a locked screen obviously doesn't work... I wish I could go back to my s23 ultra
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Response from Samsung USBy R&R Team, November 7, 2025
Hey there Javier O, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We know how frustrating and disappointing it can be when your device is not operating as intended or expected. We have provided a link to the Samsung Support Team for your convenience. They can assist you directly through chat in ensuring your device operates as intended, and the settings are aligned to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I would like another one
on November 11, 2025
Posted by: Kristierich53
[This review was collected as part of a promotion.] I just love the phone it did almost everything I just really enjoy it
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
One of the greatest phone i used ever
on November 24, 2025
Posted by: Mayankprajapati
[This review was collected as part of a promotion.] Ai is very good ,vamara and processor is excellent
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 24, 2025
Hey there Mayankprajapati, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding this device to be so amazing for your usage, and that the camera and processor are so excellent. We have shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Very Dissapointed
on December 15, 2025
Posted by: Jacob C
from California
Expertise:Expert
Verified Purchase:Yes
The phone is okay. But what the heck happened to my messaging app. You guys forced me to use Google Messages and I am constantly having this RCS issue and not receiving messages. I have removed the update from my app several times already. Samsung you need to fix this.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 16, 2025
Hi there Jacob C, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your messages are to you every day, and we would love to help you troubleshoot this experience. We have provided a link to an article to help you with this experience at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Above and beyondy expectations
on December 17, 2025
Posted by: JeanMarie
from Louisville, KY
Expertise:Expert
Verified Purchase:Yes
My Samsung upgrade to a S25 ultra has surpassed my expectations. I got the z fold but it's too much screen for me so my young adult daughter uses it. She loves it. The purchase was super easy. The phone is smooth, fast and sturdy. I love everything about this phone. The transfer of data was seamless. I'm a Samsung loyalist from now on. They never disappoint.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 18, 2025
Hey JeanMarie, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you have found this device to not only meet your expectations but to exceed them and that the inital usage and setup of your device was so easy. We would love to hear from you again in the future if you ever have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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