Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(25,921 Reviews)
Rating breakdown 25,921 reviews
5 Stars
22,240
4 Stars
2,859
3 Stars
495
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
This product functions very well. Easy to use .
on June 4, 2026
Posted by: Butters
[This review was collected as part of a promotion.] This phone is great functionable, easy to use the a I.Software makes it fun and entertaining.And I like all the features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Me ha encantado. Recomendable
on June 4, 2026
Posted by: Nxon2000
[This review was collected as part of a promotion.] "Hello! I wanted to share my review about my Samsung device and how it has completely transformed my daily routine. What stands out most is undoubtedly Galaxy AI; artificial intelligence functions really influence my daily life. I use it constantly to optimize my time, organize my tasks, and automate processes that used to take more steps. In addition to improving my daily productivity, the performance of the Samsung ecosystem is excellent for entertainment and other everyday activities. In total, it is a product that has become indispensable to me."
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not the best
on June 4, 2026
Posted by: Chautumn
[This review was collected as part of a promotion.] I've used this phone as my daily for over a yr and haven't been impressed. Nothing spectacular about it honestly and the touch/tap is lacking. Sometimes it's as if you didn't even touch the screen so you tap again and then it sends off into Neverland and you get stuff you didn't try for.
The camera is ok, again, nothing spectacular. Battery life is better than the last phone I had but not fantastic.
The camera is ok, again, nothing spectacular. Battery life is better than the last phone I had but not fantastic.
Overall, the only feature I love is the stylus. That's why I've stayed with this line of phones for yrs.
Value
3
Response from Samsung USBy R&R Team, June 5, 2026
Hello Chautumn, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important your device is to you every day, and we would love to help you have the best possible experience with your device. We have provided a link to an article to help you troubleshoot the display responsiveness of your device. We have also shared a link to an article to help you with the camera features and settings for superior photos and videos. Lastly, we have provided a link to the Samsung Support Team to assist you further any time you have questions, or experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Like the ultra
on June 4, 2026
Posted by: MsbCupcake
[This review was collected as part of a promotion.] Had the s22 ultra and s24 ultra previously and liked them. I like how the Galaxy AI is more seemlessly incorporated into the s25 ultra features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Camera
on June 4, 2026
Posted by: Bellagarden
[This review was collected as part of a promotion.] I bought this phone for its camera. It also has helpful Galaxy AI features that make editing beautiful
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Responsive and Capable
on June 4, 2026
Posted by: dpfulton
[This review was collected as part of a promotion.] I have thoroughly enjoyed my S25Ultra. The device is appropriately sized and it functions better than expected, responsive and capable of performing all of the tasks I need in a smartphone.
The only downside is Samsung took away the ability to use the stylus as a remote for triggering the camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my S25 Ultra! Galaxy AI!!
on June 4, 2026
Posted by: PhantomStudio
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is a beautiful phone. I love it 100%. You can do do so much on it and its just my favorite phone. Thank you to, Galaxy AI!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fun to use
on June 4, 2026
Posted by: LoveSamsung
[This review was collected as part of a promotion.] I use my phone for everything...from streaming to gaming...
Value
5
Written by a customer while visiting Samsung US