Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(25,921 Reviews)
Open Ratings Snapshot
Rating breakdown 25,921 reviews
5 Stars
22,240
4 Stars
2,859
3 Stars
495
2 Stars
151
1 Star
176
86%of customers recommend this product. 
(
1,132 out of 1,319
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Great phone
on June 4, 2026
Posted by: RIO1116
[This review was collected as part of a promotion.] I mainly wanted this phone for the camera quality, and it didn't disappoint. It takes crisp pictures and videos.
The battery life is amazing. I can go all day without a charge. Very pleased with thia phone and glad I upgrated.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good phone
on June 4, 2026
Posted by: LittleMomma81
[This review was collected as part of a promotion.] I use my phone as a normal users. I dont need anything fancy, but just want it to work at all times. This phone has done just that! The Galaxy AI on it has been very useful as well. Getting me information or cleaning up pictures that I have taken with one click. I do love the galaxy phones!
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fire device
on June 4, 2026
Posted by: Sargento67
[This review was collected as part of a promotion.] The Galaxy S25 is amazingly fas device. The interactive AI (Gemini assistant) has been an amazing help to my daily tasks, making everything easier and faster to use.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love the the S25 Ultra. It's like a handheld PC.
on June 4, 2026
Posted by: BlessedNanaX2
[This review was collected as part of a promotion.] Galaxy AI i am still trying to learn but so far so good.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Everything I Want in a Smartphone
on June 4, 2026
Posted by: Ultrafan54
[This review was collected as part of a promotion.] I've been using the Galaxy S25 Ultra for a few months now, and honestly, it's the best phone I've ever had. The screen looks amazing, it's bright, sharp, and great whether I'm getting work done, watching videos, or just scrolling through social media. The battery life has also been really impressive and easily lasts me through a full day, even with heavy use.
The camera system is outstanding. Photos are detailed and vibrant in a variety of lighting conditions, and the zoom capabilities continue to impress me. The performance is fast and responsive, even when multitasking between several apps.
One of my favorite features is Galaxy AI. The AI tools are genuinely useful and help save time with tasks like writing assistance, photo editing, and searching for information. These features feel practical rather than gimmicky and have become part of my daily routine.
As someone who uses their phone for both work and personal life, the Galaxy S25 Ultra handles everything I throw at it with ease. Samsung has created a powerful, polished device that delivers a premium experience in every area. I would highly recommend it to anyone looking for a top-tier smartphone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Phone I've Ever Owned
on June 4, 2026
Posted by: MobileTechHead
[This review was collected as part of a promotion.] My S25 Ultra with Galaxy AI makes my device such a daily work horse. Worth the latest 8.5 software update, this device is a fun, beast. I've resisted Bixby over the past generations but now it's a game changer! I've changed it's name to JARVIS btw :)
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great camera and great multitasking
on June 4, 2026
Posted by: Chitosama
[This review was collected as part of a promotion.] Great experience. Love the pen. The camera is great and the updates have made it better.
Only bad thing is the heat up when multitasking sometimes
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Bring back sd cards
on June 4, 2026
Posted by: Bringback
[This review was collected as part of a promotion.] Galaxy ai should be banned forever ai is a name on society
Value
3 out of 5
3
Response from Samsung USBy R&R TeamJune 5, 2026
Hi there Bringback, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know our customers have different needs and wants from their chosen device. We have provided a link to the complete manual to help you disable any features you are not wanting to integrate in to your usage. We have also shared a link to the Samsung Support Team to assist you if you are finding the storage of your device to be insufficient for your needs. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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